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“Great Location”

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Helnan Palestine Hotel
Ranked #8 of 38 Hotels in Alexandria
Certificate of Excellence
Cairo, Egypt
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great Location”
4 of 5 bubbles Reviewed April 15, 2013

A very nice hotel with outstanding location. The view from the room is charming one can spend hours and not get bored from the view, be it the open sea, the island, the bridge or the royal palaces of the late king of Egypt. The hotel has been renovated recently and i think they did a fare job. Meeting rooms are overlooking the sea which is fantastic. Food is really good and of course the sea food restaurant is excellent.

Room Tip: A higher room is much better if you are looking for quite and great view. Also the left wing is alwa...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MinoLeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YassmineRefaat, ONLINE REVENUE SUPERVISOR at Helnan Palestine Hotel, responded to this review, April 20, 2013
Dear,

Thank you very much for choosing to stay at Helnan Palestine Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Thanks a million for taking the time to advise us. We place great value on your custom, and your continued relationship with Helnan.

I look forward to hosting you once more at Helnan Palestine Hotel in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me

Regards,
Yassmine Refaat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

369 reviews from our community

Traveler rating
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    16
See reviews for
129
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
New Westminster
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed March 11, 2013

During our tour of Egypt, we had the opportunity to spend 2 nights at this very nice hotel. Our room had a scenic oceanview that has only been rivalled by the Hotel Nacional in Cuba. The adjoining gardens made for a nice walk, and a quiet break from the mad pace of life in Alexandria. The fact that the WiFi was free was also a nice touch. Other hotels we stayed at on our tour had varying charges for the use of the WiFi. The food was very good, as we had both breakfast and dinner in the hotel. And looking out over the harbour while enjoying the meal was nice as well.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Keglerdave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YassmineRefaat, ONLINE REVENUE SUPERVISOR at Helnan Palestine Hotel, responded to this review, March 17, 2013
Dear,

Thank you very much for choosing to stay at Helnan Palestine Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Thanks a million for taking the time to advise us. We place great value on your custom, and your continued relationship with Helnan.

I look forward to hosting you once more at Helnan Palestine Hotel in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me

Regards,
Yassmine Refaat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed March 6, 2013

Positives:
Booking was easy
Reception area welcoming and modern
Decent selection of food for breakfast
Room generally in good condition
Stunning view of part of parks, beach area and Med
Location of hotel
Staff friendly and helpful

Negatives:
We booked and paid for a triple room, but received a double room with extra bed - extremely poor
No proper beach - one small artificial one, and another one next to the hotel, but not sure if it actually belonged to Helnan. Had to go through a barrier to access it.

Although for us, there were only two major negatives, they were extremely important. This was a real shame as the hotel has a lot going for it.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jsmum1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YassmineRefaat, ONLINE REVENUE SUPERVISOR at Helnan Palestine Hotel, responded to this review, March 8, 2013
Dear Mr. Jsmum

Have a nice day from Helnan Palestine Hotel,

Thank you for taking the time to convey your comments regarding your recent experience with Helnan Palstine Hotel ,Your willingness to share your thoughts with us is genuinely appreciated.

We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Your comments have been reviewed by the hotel’s management and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future.

Again, please accept our sincere apologies. We hope you will continue to use Helnan Palestine hotel as your lodging of choice.

Look forward to welcoming you back in an effort to provide you the level of service you expect from Helnan Palestine Hotel.

For any inquiries please don’t hesitate to contact us .

Best Regards ,
Yassmine Refaat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed March 5, 2013

Hotel is located next to the former king's summer castle in a park like area separate from the hustle and bustle of Alexandria. Nice view of a little harbor and the Med from the balcony. Room (especially bathroom) could use a little updating. Manager sent a nice fruit plate up although the fruit was a little soft... Usual breakfast buffet. Short walk to McDonalds and a coffee shop. The park was filled with Egyptian families out for a Friday afternoon.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gensurg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YassmineRefaat, ONLINE REVENUE SUPERVISOR at Helnan Palestine Hotel, responded to this review, March 8, 2013
Dear Mr.Gensurg,

Thank you very much for choosing to stay at Helnan Palestine Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Thanks a million for taking the time to advise us. We place great value on your custom, and your continued relationship with Helnan.

I look forward to hosting you once more at Helnan Palestine Hotel in the near future.

Regards,
Yassmine Refaat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed February 10, 2013

I'm living here from a week ago, that's how the king live
the hotel is gorjouz very neat and elegant, a classic Hotel
the room view takes ur heart and mind away to the heaven
there is nothing awesome like waking up as if ur bed is inside the sea
the room it self is wooow, the view I LUV IT
the hotel location itself inside the montazah WHAT A PARK all the green colour around make u feel peace
the restaurant for bf is very nice include all types of food u imagine
the dinner buffet is DELICIOUS mmmmmmmmmm and the desert ooooooooooh all kind of tarts and chocolate and and
they are going to open the beach spa tomorrow i will check it and feed u back

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AfraKoosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YassmineRefaat, ONLINE REVENUE SUPERVISOR at Helnan Palestine Hotel, responded to this review, February 13, 2013
Thank you very much for choosing to stay at Helnan Palestine Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Thanks a million for taking the time to advise us. We place great value on your custom, and your continued relationship with Helnan.

I look forward to hosting you once more at Helnan Palestine Hotel in the near future.

Regards,
Yassmine Refaat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed January 21, 2013

lovely place! what a view from the balcony! i could view all the ships waiting to cross the SUEZ canal. no body can miss to love the color of the mediterranean sea. SEA BLUE!! in true sense.
GOOD food!! beautiful room. great price. would like to go back there second time.

Room Tip: take a room facing the sea so that u can see thr ships waiting to cross the SUEZ
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redcanopy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
71 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed January 8, 2013

Stayed for a night, had a room on the third floor. The room was great and the view facing the Mediterranean sea is beautiful. The other side of the hotel would give you a view of the El Salamlek Palace Hotel which was also nice.

However, the corridor leading to rooms were poorly lit and can be pretty creepy especially when walking alone.

The lounge of the hotel has singers providing great entertainment despite the low crowd around the hotel. Restaurant buffets were good especially the soups, I do applaud the kitchen staff for preparing such a wide spread when there were only a handful of guests.

The hotel staff provided exceptional service and hospitality. On the morning of check-out, we left a jacket in the room which was promptly brought down to the lobby by housekeeping staff. Kudos to their quick and attentive service.

The pool and outdoor lounging area has a very nice ambiance. Unfortunately, the weather was too cold during this season.

Location wise, the hotel is located inside some sort of compound. The nearest shops (ie. KFC, etc..) would be near the Sheraton hotel about 10 minutes walk away.

Room Tip: Rooms on higher floors facing the Mediterranean sea will have great views. If possible, request for...
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank neo2122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yassmine R, ONLINE REVENUE SUPERVISOR at Helnan Palestine Hotel, responded to this review, January 12, 2013
Thank you very much for choosing to stay at Helnan Palestine Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Thanks a million for taking the time to advise us. We place great value on your custom, and your continued relationship with Helnan.

I look forward to hosting you once more at Helnan Palestine Hotel in the near future.

Regards,
Yassmine Refaat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Helnan Palestine Hotel

Property: Helnan Palestine Hotel
Address: Montazah Garden Palace, Alexandria 21599, Egypt
Location: Egypt > Alexandria Governorate > Alexandria
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Alexandria
#4 Spa Hotel in Alexandria
#7 Business Hotel in Alexandria
#8 Luxury Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:5 star — Helnan Palestine Hotel 5*
Number of rooms: 218
Official Description (provided by the hotel):
The Hotel is The civic & social center of Alexandria, known for its commitment to excellence in service & hospitality,The hotel is a five star deluxe hotel, situated in a unique location and embracing the Mediterranean and providing harmonious scenery. The vast magnificent gifts of nature, 350 acres of gardens and golden sandy beaches surround its bay. The hotel faces one of the most famous historical landmarks in Alexandria, "Royal Palace" which was once the site where the late Egyptian royal family vacationed. ... more   less 
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Also Known As:
Helnan Palestine Alexandria
Helnan Palestine Hotel Alexandria

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