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Reviewed April 11, 2017

- old hotel
- breakfast was good
-water heater, heater worked well
- location was ok
- staff friendly
- Everything is ok ...but its a bit spooky..only the one who have stayed here knows.
- just dont stay alone

Room tip: choose other hotel
Date of stay: March 2017
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank wadapanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahelmy, Executive Secretary to the General Manager at Hilton Alexandria Green Plaza, responded to this reviewResponded May 3, 2017

Thank you very much for your comments on Tripadvisor. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes.

Kind regards
Aya Helmy
Executive Secretary to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2017 via mobile

Ii really enjoyed the place
It really fit my needs for a clean...quiet and cheerful place where i could handle my business which was in a very tough schedule.
I needed a quiet room with v good internet access plus being comfortable and clean...this was what i found.

I enjoyed Abo qir restaurant where i had my breakfast which was delicious and the staff were very very welcoming and helpful
Special thanks to shereef azzam for his welcoming attitude and hospitality

Would like to come again soon for a vacation not business to enjoy more

Date of stay: April 2017
Trip type: Traveled on business
Thank 88tamerm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahelmy, Executive Secretary to the General Manager at Hilton Alexandria Green Plaza, responded to this reviewResponded April 12, 2017

Thank you indeed for your nice comments on Tripadvisor and for your time posting them, we are very happy you have enjoyed your stay with us and we are honored that you have given us the 5* rating. Waiting for you to visit us again, soon we hope.

With my kindest regards

Aya Helmy
Executive Secretary to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2017 via mobile

Excellent professional, personal and friendly service. Main restaurant, lobby bar, housekeeping, security and front desk are amazing and did their best to make my stay pleasant and felt at home. Location also is certainly a plus. Highly recommend it, I keep coming back for stays that is more than 2 weeks each.

Date of stay: April 2017
Trip type: Traveled solo
Thank 371amgadh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahelmy, Manager at Hilton Alexandria Green Plaza, responded to this reviewResponded February 18, 2018

Thank you indeed for your nice comments on Tripadvisor and for your time posting them, we are very happy you have enjoyed your stay with us and we are honored that you have given us the 5* rating. Waiting for you to visit us again, soon we hope.

With my kindest regards
Aya Helmy
Quality Control Manager

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Reviewed April 10, 2017

Service and breakfast (you have to pay extra!) was ok, but the rooms are unbelievable old (nothing cool about the style neither) and need renovation at all cost, especially if you pay a price over 150 USD per night and the hotel carries the name of "Hilton" (although my personal experience is that "Hilton" doesn't stay for an as good hotel anymore as it maybe did.) Bathroom facilities in this hotel did work but everything was really ugly and ragged! The bathroom of a colleague was even worse....
Therefore no recommendation at all.

Date of stay: March 2017
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank Doris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahelmy, Executive Secretary to the General Manager at Hilton Alexandria Green Plaza, responded to this reviewResponded April 12, 2017

Dear Valued Guest,

Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to share with us this review as we greatly appreciate every feedback from our guests and constantly strive to achieve the highest quality standards.

Based on your relatively low rating and problems mentioned here, I am really concerned to notice that you have not enjoyed your stay at the Hotel. Please accept our sincerest apologizes for any inconvenience and please rest assured that your feedback has been communicated to concerned department heads for necessary action, where applicable.

We place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self.

Looking forward to welcoming you once again at Hilton Alexandria Green Plaza, should you decide to give the Hotel another chance, and in any of our Hilton Worldwide Portfolio of Brands in the near future.

Kindest regards,

Aya Helmy
Executive Secretary to the General Manager

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Reviewed April 10, 2017 via mobile

Hilton hotels As usual absolutely amazing. it had great staff. the service was great. the rooms were very comfortable and warm welcoming. there was absolutely no trouble. the desk people were so nice I will recommend this hotel to every couple and families

Date of stay: April 2017
Trip type: Traveled on business
Thank AhmedS1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahelmy, Executive Secretary to the General Manager at Hilton Alexandria Green Plaza, responded to this reviewResponded April 12, 2017

Thank you indeed for your nice comments on Tripadvisor and for your time posting them, we are very happy you have enjoyed your stay with us and we are honored that you have given us the 5* rating. Waiting for you to visit us again, soon we hope.

With my kindest regards

Aya Helmy
Executive Secretary to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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