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“Very good Hotel”

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Hilton Alexandria Green Plaza
Ranked #5 of 38 Hotels in Alexandria
Swansea, United Kingdom
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Very good Hotel”
Reviewed December 14, 2012

My Husband and I had no probs checking in. We had a room over looking the car park however it was very quiet . The room was very clean . We really loved breakfast and the waiting staff and chefs could not have been more friendly. I think it goes a long way i try to speak Arabic and there is a few smiles . The pool was very nice just right temp and clean . I had a massage which was so good ( I forgot the young ladies name) . We have just stayed 10 hotels. It was nice to hve the shopping mall there .
Its is a little way from down town 10 mins by taxi approx 20 ep £ 2.00 uk . We knew this when we booked it was no problem , we walked on to main road. Taxi,s outside the Hotel will be 40 -50 we did not use. We would go back to the Hilton , and hope we do one day .

  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
Thank swim023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this review, December 15, 2012
Dear Guest

Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Many thanks for taking the time to advise us. We place great value on your custom, and your continued relationship with Hilton.

I look forward to welcoming you once more to Hilton Alexandria Green Plaza in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me


Sincerely,

Nevine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,125 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (223)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
Sydney, Australia
Level Contributor
74 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed December 4, 2012

This is more of a business hotel. We were directed to a different building which was a bit of a hike for a 2 night stay in an executive room. The staff were very friendly and made a conscious effort to ensure a smooth stay. The room was HUGE with 2 queen beds, a study (including internet) and a bathroom of equal proportions. The walls were a bit on the thin side as I was awoken by the moans and groans of an amorous couple around midnight on our first night. The lounge was well stocked with a variety of drinks, snacks and food. The breakfast was also good. Located in a mall, it wasn't close to the historical sights but these were just a short taxi ride way.

  • Stayed June 2012, traveled as a couple
    • Value
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Helpful?
Thank HanamiPrincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this review, December 5, 2012
Dear Guest


Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Many thanks for taking the time to advise us. We place great value on your custom, and your continued relationship with Hilton.

I look forward to welcoming you once more to Hilton Alexandria Green Plaza in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me

Regards
Nevine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed November 26, 2012 via mobile

Worst Check-in Ever!!! Unfriendly Reception Staff Overall,biassed toward Egyptian Guests (Shame on You!!) & they are supposed to be the Hotel Front.the Worst one of them all, His Name was Kareem Mohammed i think.He has communication issues,& a cocky agressive Unwilling attitude which is totally against the Hilton Brand Ethics.So Unhelpful he tends to Create Problems rather than solve them.On the Contrary Abu Kir Restuarant manager Mr.Mohammed (Not sure of his last name) is a perfect example of how hotel staff should be.Overall hotel staff aren't exceptionally friendly.Rooms are fine but have the worst views ever.Food is Ok not Exceptional.I did fancy the Shopping mall experience but it was quite an average one (prices are Hiked just for being near-by a hotel) & the hotel Entrance kinda suffers from it (it feels mundane that u have to take an elevator from the useless ground floor to the lobby which is purely to separate the mall from the Hotel,also there's traffic at the hotel entrance,Mall Visitors!!) which is a bit of a pain.Love the idea of a Multiplex Movie Theatre right at your backdoor.good transportation options alot of private and public cabs in the vicinity.Nice spacious Parking for 20 EGP a night.they also have a travel agent.Found an ATM right there in the lobby which was helpful.Overall an Average experience largely due to Hotel Staff Attitude.That said i most definitely would go back with my family with better hospitality guaranteed.

  • Stayed November 2012
    • Value
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    • Service
Helpful?
Thank JetSetter_G6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this review, November 28, 2012
Dear Guest

Thank you very much for choosing to stay at Hilton Alexandria Green Plaza. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

I would like to apologize for the inconvenience caused during your stay. Would appriciate if you can clarify the problem that happed with the Front office Please rest assured that each point will be investigated so that these situations do not reoccur in the future.

I look forward to welcoming you once more to Hilton Alexandria Green Plaza in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me

regards
Nevine Haggar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 17, 2012

I spent 3 days in Alex. on a business trip. stayed at Hilton Green Plaza. the hotel is surrounded by a large shopping area including Carrefoure.
Starting from the room, it was spacious and clean...I like it. Room service is excellent, i had a problem in the bathroom and it got fixed in 10 mins.
Food was very good and the restaurant looked nice and clean.
For me the main drawback is the view, it's unlikely for me to be in Alex and can't see the sea!! Being located in the down town of Alex. I'd recommend it for business visitors more than for fun.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ayman_H82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this review, November 18, 2012
Dear Mr. Ayman


Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Many thanks for taking the time to advise us. We place great value on your custom, and your continued relationship with Hilton.

I look forward to welcoming you once more to Hilton Alexandria Green Plaza in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me

Regards
Nevine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
116 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed November 12, 2012

Room was good but internet was quite expensive. The hotel is attached to a shopping centre with a selection of shops, restaurants etc. The hotel restaurant is OK but the external ones are much better and cheaper. It is a bit of a distance from the heart of the town and the sea

The staff are incredibly polite, well trained and helpful

  • Stayed October 2012, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank SummertimebluesUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this review, November 13, 2012
Dear Guest

Thank you very much for choosing to stay at Hilton Alexandria Green Plaza. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards

It is always good to receive your feedback. Many thanks for taking the time to advise us. We place great value on your custom, and your continued relationship with Hilton.

I look forward to welcoming you once more to Hilton Alexandria Green Plaza in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me

Best Regards
Nevine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 5, 2012

Hilton Alexandria Green Plaza is a nice hotel with Hilton quality. Staff are very nice and helpful, the executive lounge is not bad but it a little poor with no good espresso machine. I was appointed suite 839 which is really good and spacious. The most negative point about the hotel is that it is not overlooking the sea, other than that it is a nice place to stay in whenever visiting Alexandria and I would definitely recommend it.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Khalloudi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this review, November 6, 2012
Dear Mr. Khaled



Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Many thanks for taking the time to advise us. and concering the Espresso machine i reported it to the concerned department and hope we place it soon We place great value on your custom, and your continued relationship with Hilton.

I look forward to welcoming you once more to Hilton Alexandria Green Plaza in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me


Regards
Nevine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 5, 2012

I was lucky to stay at the Hilton Green Plaza hotel I was inveted to dinner at relatives house so I spent the night and left next day .i phoned the Hilton hotline to ask for a room they were very helpful they asked for my credit card no and said they wouldnt"t use it until my day of arrival when we arrived we checked in very quickly our room was quite spacey the hotel has a mall of shops connected to the hotel and there are 3 cinemas in the mall. We were given the Hilton honors card after our stay in the hotel so it would be easy to book in any Hilton in any city in the whole world.

Room Tip: All the rooms are great but the ones overlooking the pool are better
See more room tips
  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kiapride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this review, November 5, 2012
Dear Guest

Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Many thanks for taking the time to advise us. We place great value on your custom, and your continued relationship with Hilton.

I look forward to welcoming you once more to Hilton Alexandria Green Plaza in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me


Regards
Nevine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Alexandria Green Plaza

Property: Hilton Alexandria Green Plaza
Address: 14th of May Bridge Road | Smouha, Alexandria 21599, Egypt
Phone Number:
Location: Egypt > Alexandria Governorate > Alexandria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Alexandria
#4 Business Hotel in Alexandria
#5 Luxury Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Alexandria Green Plaza 5*
Number of rooms: 314
Official Description (provided by the hotel):
Shop until you drop at the Hilton Alexandria Green Plaza hotel in the Green Plaza Mall, with 370 shops, a cinema and a Fun Castle. Do business in the largest conference room in Alexandria or the Executive Lounge, just 10 minutes from the airport. Relax later in the pool, or sample the 6 bars and restaurants Property Highlights- Executive Floor and Lounge - Largest ballroom in the city - Outdoor swimming pool with cabanas. ... more   less 
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Also Known As:
Hilton Alexandria Green Plaza Hotel Alexandria
Hilton International Alexandria
Alexandria Hilton

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