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“Delightful experience”

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Hilton Alexandria Green Plaza
Ranked #3 of 39 Hotels in Alexandria
Reviewed March 25, 2012

inspite of being a short stay, Hilton crew make it positively memorable with their sweet and warm attitude & difinitly i would prefer to repeat such a beautiful stay.

  • Stayed: March 2012, traveled on business
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Thank Akkad777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this reviewResponded March 26, 2012

Dear Guest,

Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive positive feedback. Many thanks for taking the time to advise us. We place great value on your custom, and your continued relationship with Hilton.

Regards,

Nevine Haggar
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,073 - 1,079 of 1,281 reviews

Reviewed March 18, 2012

It hadn't been my first stay at this hotel, but this time it was a private relaxing stay, previously it had been business trips. Actually, it's really exceptional to find a hotel that is suitable for different stay purposes; rooms is well equipped to work as if at office, shopping mall, cinema, kids fantasy, several cafe & food stores options and Carrefoure market are all just underneath. In addition to the helpful and friendly staff and the strategic location with easy access to the city as well as the high way road.

Room Tip: Rooms not viewing the open mall area are quieter.
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  • Stayed: March 2012, traveled with friends
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Thank MSAEM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this reviewResponded March 20, 2012

Dear Guest

It is always good to receive positive feedback. Many thanks for taking the time to advise us. We place great value on your custom, and your continued relationship with Hilton.

I look forward to welcoming you once more to Hilton Alexandria Green Plaza in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me

Nevine Haggar
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2012

i spent more than 4 years now staying in this Hotel..., you just feel the friendly assistance, clean room and quick responce .., i realy love people there

  • Stayed: March 2012, traveled on business
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1  Thank Amr S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this reviewResponded March 17, 2012

Dear Guest,


Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive positive feedback. Many thanks for taking the time to advise us. We place great value on your custom, and your continued relationship with Hilton.

I look forward to welcoming you once more to Hilton Alexandria Green Plaza in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me


Best Regards,

Nevine Haggar
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2012

Me and my wife spent 2 nights at this hotel and we really enjoyed every single moment. The room was so nice, staff were so helpful, they got a lot of variates on breakfast.
It was my first visit to Alex Hilton, looking forward visiting it again & again :)

Room Tip: King bed was awesome :)
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  • Stayed: March 2012, traveled as a couple
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Thank Mostafa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this reviewResponded March 13, 2012

Dear Guest

Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive positive feedback. Many thanks for taking the time to advise us. I will share your compliments with our team members and will make sure that your comments are taken care of. We place great value on your custom, and your continued relationship with Hilton.

I look forward to welcoming you once more to Hilton Alexandria Green Plaza in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me

Thank You

Nevine Haggar
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2012

We stayed there for a night just this weekend. We normally stay near the coast line when we come to Alexandria. The hotel is situated next to or planned within an open Mall. It's nice and worked for us.
The welcome by the bell boy Mr Hanni was very nice and made us feel welcome. Overall throughout the trip we found the staff warm and helpful.
We arrived early and the staff did a lot to help us check in early as we were traveling with a baby. The room was very nice and spacious. The bathroom has a bath and a sperate shower which is great.
The breakfast was very good. We loved the fact that they had cappuccino or latte options for breakfast. it is great to wake up to good coffee.
I did find a little surprising that we were asked to pay for the hotel milk we wanted for our daughter and parking space for the duration of our stay. It's a five star hotel after all. This should be a service included.
Overall a very pleasant experience and we will be coming again.

  • Stayed: March 2012, traveled on business
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Thank wasapninworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this reviewResponded December 22, 2013

Dear Guest

Thank you for writting a review on trip advisor.

Regards
Nevine

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Reviewed March 5, 2012

We spent 2 nights (Februray 28/29, 2012) at this Hilton property and because of our Hilton Honors status were upgraded automatically to the Club floor. Interestingly, one has to walk through a long twisting corridor to reach the club floor from the main hotel lobby. They do have another gate that open in the adjacent mall plaza but cars cannot drive up there. Our check-in was fast and we were eligible for complimentary breakfast and internet.

Our Executive twin room was large enough to accommodate an extra bed for the third person while the bathroom had both a shower and tub. Sadly, the room was in poor repair with dirty carpet (paint flakes or something lying all on it) and dirty windows. The beds were comfortable enough and the staff at the club lounge was good. The lounge offered complimentary snacks, fruits and beverages whole day while in the evening they laid out some alcohol and hot snacks. The choice wasn't great, so it wasn't anything to look forward to.

While the property's location is not ideal from a touristic point of view in that you are not in the city centre, for example the drive in a taxi to the Catacombs took almost 30 minutes (given Alexandria's chaotic traffic). Since the taxi driver did not really understand that we wanted to go to the catacombs, he dropped us at Pompei's pillar. We had to walk through a serious amount of muck and filth in the inner streets of Alexandria to reach the catacombs. All three of us were of the opinion that there is really nothing in the catacombs that makes it a must-see site in Alexandria. We wonder why it is so touted in all the guidebooks. The citadel, our next stop, is without doubt worth visiting. And we are saying that in spite of the fact that the day we went, it was raining, extremely windy and almost freezing. Similarly, a visit to the Alexandria library is a must.

The hotel also arranged a 5AM car for us to the Borg El Arab airport that is about an hour away. They were ready with our checkout and the taxi was already waiting when we reached the main lobby. So I would say that we had a reasonably good stay at this property except the dirty carpet, which by the way didn't get cleaned in the 2 nights we spent there.

  • Stayed: February 2012, traveled with family
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Thank rajeev168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this reviewResponded March 7, 2012

Dear Guest

Thank you very much for choosing to stay at Hilton Alexandria Green Plaza. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

I would like to apologize for the inconvenience caused during your stay with us. Please rest assured that each point has been investigated so that these situations do not reoccur in the future. I have personally followed up to ensure that the appropriate corrective actions are immediately taken.

We place great value on your custom, and your continued relationship with Hilton. I look forward to welcoming you once more to Hilton Alexandria Green Plaza in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2012

Very nice hotel in spite of the crowded location. Staff is always smiling and always helpful , it's obvious that the hotel has undergone a full improvement plan and the results are splendid.

  • Stayed: February 2012, traveled on business
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Thank AliSalama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this reviewResponded March 3, 2012

Daer Guest

We are so delighted to receive your wonderful comments . Thank you for taking time to share them We will be very happy to have you soon again back as our guest .

Best Regards,

Nevine Haggar
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Alexandria Green Plaza

Address: 14th of May Bridge Road | Smouha, Alexandria 21599, Egypt
Phone Number:
Location: Egypt > Alexandria Governorate > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Alexandria
#3 Luxury Hotel in Alexandria
#3 Spa Hotel in Alexandria
#4 Business Hotel in Alexandria
Price Range: $141 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Alexandria Green Plaza 5*
Number of rooms: 314
Official Description (provided by the hotel):
Situated in the heart of Egypt’s second largest city, Hilton Alexandria Green Plaza offers contemporary accommodation and a wealth of business and leisure amenities. Dine in one of the six restaurants & bars, relax by the outdoor & indoor pool or make the most of our superb conference facilities, including the city’s largest ballroom and meeting space. Located inside one of Egypt’s largest shopping malls in Smouha business district, the hotel makes the ideal base for visiting nearby attractions, such as Qaitbay Fort and Bibliotheca Alexandrina. ... more   less 
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Also Known As:
Hilton Alexandria Green Plaza Hotel Alexandria
Hilton International Alexandria
Alexandria Hilton

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