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Reviewed March 20, 2011

I really like the personal and the atmosfere of the hotel, very nice place to stay for personal travelling or work. Very nice Italian resturant. Amazing room service very fast and very good food. Very clean at any time. I suggest this hotel to all people want to go in a place and feel like they are at home. This is my word. Thanks to all crew. Sara El Sehaly

Date of stay: March 2011
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SaraElSehly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this reviewResponded December 22, 2013

Dear Guest

Thank you for writting a review on trip advisor.

Regards
Nevine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 28, 2011

This is actually a top hotel compared to the sorrounding hotels but compared to other Hilton hotels it is really bad quality. It is located in a modern open air shopping mall but a little bit far away to the city center. By taxi the old town takes 20-30 minutes depending on the traffic. We were first of all given a room with a very old bathroom with mold. We asked them to change the room. We got a bigger room with a newly built bath. In this room the air conditioner was not working properly. Someone came in to repair. Then another one came to repair. Then they told us that this would take longer. Someone from customer service called us to offer room change. As this would be the second move and we wanted to leave in one day's time anyway, we refused the offer.
What I found strange was that the use of fitness area, sauna and swimming pool is not free of charge, also for hotel guests although the facilities are inside the hotel and belong to the hotel. Breakfast was fine but the service was too slow. I can recommend the italian restaurant in the hotel.
Internet is relative expensive. But the connection speed is OK.
Again, as this is a good hotel compared to some others in Egypt I would recommend this hotel. But be prepared for suprises.

Date of stay: January 2011
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank -C_h-e_s-s_y-trip
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this reviewResponded December 22, 2013

Dear Guest

Thank you for writting a review on trip advisor.

Regards
Nevine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2011

We just stayed for a day here, but enjoyed it. The rooms are spacious, very clean & beautiful. Bed is very comfortable and bathrooms are very well-maintained. Buffet breakfast was very good. The staff were very helpful & had a pleasant appearance. The lobby was beautifully decorated with Christmas decorations. The location was nice because it is connected to a shopping mall to chill out, but unfortunately filled with branded stores. I would have liked having local stores where most tourists want to shop. But we did enjoy so having local meals in the mall. Very good hotel, met my expectations. :)

Date of stay: December 2010
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank Neha S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this reviewResponded December 22, 2013

Dear Guest

Thank you for writting a review on trip advisor.

Regards
Nevine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2011

nice for families and friends you should try it as it was a very good experience and matched with my needs.
I would like to thank Mohamed Farouk at the reception who was extremely helpful

Date of stay: January 2011
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank m_a_1309
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this reviewResponded December 22, 2013

Dear Guest

Thank you for writting a review on trip advisor.

Regards
Nevine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2011

I wold Like to say thanks to all team in Hilton green Plaza
Normaly I spent good time in hilton green Plaza with good Service from all even if istay for one day.

Best regards
Mohamed Soliman

Date of stay: January 2011
  • Trip type: Traveled on business
    • Cleanliness
    • Service
Thank Moh_soliman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nevinehaggar, Guest Relations Manager at Hilton Alexandria Green Plaza, responded to this reviewResponded December 22, 2013

Dear Guest

Thank you for writting a review on trip advisor.

Regards
Nevine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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