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“We expected it would be set up better than that!”

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Sheraton Montazah Hotel
Ranked #13 of 39 Hotels in Alexandria
Reviewed March 29, 2014

It was my honeymoon, I have sent an email 2 weeks before check in to inform the Front Office team to have some decoration in my room, but there was nothing!

Also I should have sea view as mentioned in my booking, but it Has been giving us a room overlooking the Montazah Palace !

  • Stayed: February 2014, traveled with family
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1  Thank Moustafa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this reviewResponded March 31, 2014

Dear Mr. Moustafa,
Thank you very much for recently staying with us whilst visiting Alexandria and also for having taken the time to share your feedback on trip advisor.

I would like to express my sincere appreciation for your comments noted, assuring you that your constructive feedback has been definitely taken into consideration.

Please rest assured that customer care is amongst our highest priorities and it is always gratifying to receive our valuable guests feedback thus helping us to improve our services.

Once again thank you for your time and for your understanding. Looking forward to welcoming you always at Your Sheraton Montazah Hotel.

Cordially Yours,

Atef Wilson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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260 - 266 of 587 reviews

Reviewed March 21, 2014

I had just returned from a business trip from Alexandria and I stayed at Sheraton Montazah Hotel, the check in process was not good although it was quite rapid, may be because our number was much (Group) but they made us waiting standing. I checked in before at many hotels as a group and they let us waiting in a conference room till the finishing of check in process.
The room was clean but small and noisy specially at night from the night club. The bathroom was moderately kept. The air condition was not working well. The food quality was excellent.
The beach and pool was quite nice but the pool was not a heated one unfortunately.
The conference room was excellent and well equipped.
As regard one of the Sheraton's, my experience was not as I was expecting.

Room Tip: Higher rooms 10th floor and upper.
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  • Stayed: March 2014, traveled on business
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2  Thank mittle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this reviewResponded March 23, 2014

Dear Guest,
Thank You Very Much for choosing the Sheraton Montazah Hotel for your stay in Alexandria, it was really our pleasure.

On the other hand, please accept our sincere apologies that your stay with us was not up to your expectations, assuring you that a considerable attention has been given to every single point raised.

Once again thank you for your time and for your constructive feedback. Looking forward to welcoming you again and always at Your Sheraton Montazah Hotel.

Cordially Yours,
Atef Wilson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2014

I just stayed one night with my mom. It was a perfect experience.
The bed was so comfortable, can't remember having slept in a more comfortable bed before..

the only small disadvantage is that the hotel is located just next to nile corniche, which some might find a bit noisy. And it's not close to downtown, and in rush hours it really takes you long to go there. But you have good fishrestaurants around too. and you have to cross the nile corniche to get to the private beach.. but anyway it was a lovely stay..

and we were the only ppl at the beach, it seems the egyptians don't swim in February :-) but the water was really okay, a bit dirty, not like the Red Sea. but not cold at all..

Room Tip: there are rooms in which you can see both - Montazah palace and the sea.. try to get one of those..
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  • Stayed: February 2014, traveled with family
    • Value
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Thank Sarah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this reviewResponded March 2, 2014

Dear Ms. Sarah,
Thank you very much for recently staying with us whilst visiting Alexandria and also for having taken the time to share your nice comments on trip advisor.

Kindly note that customer care is amongst our highest priorities and it is always gratifying to receive our valuable guests comments.

Once again thank you for the wonderful comments noted. Looking forward to welcoming you agains and always at the Sheraton Montazah Hotel.

Best Regards,

Atef Wilson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2014

This hotel is only about the view. It's really awesome, not all the rooms though, Higher floors are recommended.
Too expensive. Had to pay for parking. Dirty smelly room and toilet. Beach is not functional, pool is not heated or operating. Discotheque was by reservation, bar was for minimum charge.
Definitely not up to Sheraton name.

Room Tip: Higher floor for better views
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  • Stayed: February 2014, traveled as a couple
    • Value
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Thank Mina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this reviewResponded March 1, 2014

Dear Mr. Mina,
Thank You Very Much for choosing the Sheraton Montazah Hotel for your stay in Alexandria.

I would like to seize the opportunity to apologize that our guestroom and facilities were not up to your expectations. On the other hand, please note that the hotel's owning company is planning for a full renovation to be held by the end of 2014.

Once again thank you for posting your constructive feedback. Looking forward to welcoming you always at the Sheraton Montazah Hotel.

Best Regards,

Atef Wilson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2014

Stayed one night in a club room and was generally pleased. Staff were all very polite and friendly.
City view Room on 3rd floor was handy for the club lounge although this area was rather average but handy for snacks etc. free wi-fi at this lounge also.
Room on the small side but clean and adequate. Didn't like the low quality laminate flooring though.

Stayed: February 2014, traveled on business
1  Thank WhamBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this reviewResponded February 27, 2014

Dear Guest,

Thank you very much for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria and also for having taken the time to share your feedback on trip advisor.

Looking forward to welcoming you always at Your Sheraton Montazah Hotel.

Best Regards,

Atef Wilson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2014

Pros:
Excellent views of the sea and Motazah gardens
Rate was quite cheap in comparison to other similar hotels
Room was cozy and nice
Clean

Cons:
Facilities seem very outdated and in need of renovations, but room was OK
Small rooms
Rooms are not soundproofed

Did not try the food

Overall its good

  • Stayed: February 2014, traveled as a couple
    • Value
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Thank amrotefa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this reviewResponded February 18, 2014

Dear Mr. Amr,
Thank you very much for recently staying with us whilst visiting Alexandria and also for having taken the time to share your feedback with us.

It is our pleasure to learn that you enjoyed your stay. Customer care is amongst our highest priorities and it is always gratifying to receive our valuable guests comments.

Once again thank you . Looking forward to welcoming you always at the Sheraton Montazah Hotel.

Cordially Yours,
Atef Wilson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2014

A very nice hotel, clean in a magical spot but needs renovation "ROOMS, TOILETS & LOBBY)

very friendly staff, helpful & cheerful

nice location away from the city buzz yet few minutes from all main attractions via taxis or the famous alex. tram

Room Tip: try to get higher floors for a better view & less noise avoid city view rooms
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  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank zanaty183
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this reviewResponded February 6, 2014

Dear Guest,
Thank You Very Much for your nice comments noted during your stay with us.

Kindly note that the hotel's owning company is planning for full renovation to take place by the end of 2014.

Once again thank you. Looking forward to welcoming you always at the Sheraton Montazah Hotel.

Best Regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Montazah Hotel

Address: El Corniche Road, Alexandria 21599, Egypt
Location: Egypt > Alexandria Governorate > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Alexandria
Price Range: $81 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Montazah Hotel 5*
Number of rooms: 296
Official Description (provided by the hotel):
Sheraton Montazah,overlooking King's Farouk Palace and gardens on one side and the bright blue waters of the Mediterranean Sea on the other.From the moment you arrive, you will receive the warmest welcome from attentive and responsive staff whose mission is to make your stay a relaxing and unforgettable one. ... more   less 
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Also Known As:
Sheraton Hotel Alexandria
Sheraton Alexandria
Alexandria Sheraton

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