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“Pleasantly surprised overall”

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Sheraton Montazah Hotel
Ranked #13 of 39 Hotels in Alexandria
Reviewed February 24, 2014

Stayed one night in a club room and was generally pleased. Staff were all very polite and friendly.
City view Room on 3rd floor was handy for the club lounge although this area was rather average but handy for snacks etc. free wi-fi at this lounge also.
Room on the small side but clean and adequate. Didn't like the low quality laminate flooring though.

Stayed: February 2014, traveled on business
1  Thank WhamBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this reviewResponded February 27, 2014

Dear Guest,

Thank you very much for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria and also for having taken the time to share your feedback on trip advisor.

Looking forward to welcoming you always at Your Sheraton Montazah Hotel.

Best Regards,

Atef Wilson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (566)
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246 - 252 of 566 reviews

Reviewed February 17, 2014

Pros:
Excellent views of the sea and Motazah gardens
Rate was quite cheap in comparison to other similar hotels
Room was cozy and nice
Clean

Cons:
Facilities seem very outdated and in need of renovations, but room was OK
Small rooms
Rooms are not soundproofed

Did not try the food

Overall its good

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank amrotefa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this reviewResponded February 18, 2014

Dear Mr. Amr,
Thank you very much for recently staying with us whilst visiting Alexandria and also for having taken the time to share your feedback with us.

It is our pleasure to learn that you enjoyed your stay. Customer care is amongst our highest priorities and it is always gratifying to receive our valuable guests comments.

Once again thank you . Looking forward to welcoming you always at the Sheraton Montazah Hotel.

Cordially Yours,
Atef Wilson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2014

A very nice hotel, clean in a magical spot but needs renovation "ROOMS, TOILETS & LOBBY)

very friendly staff, helpful & cheerful

nice location away from the city buzz yet few minutes from all main attractions via taxis or the famous alex. tram

Room Tip: try to get higher floors for a better view & less noise avoid city view rooms
  • Stayed: February 2014, traveled as a couple
    • Value
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Thank zanaty183
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this reviewResponded February 6, 2014

Dear Guest,
Thank You Very Much for your nice comments noted during your stay with us.

Kindly note that the hotel's owning company is planning for full renovation to take place by the end of 2014.

Once again thank you. Looking forward to welcoming you always at the Sheraton Montazah Hotel.

Best Regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2014

We stay in this beachfront hotel in November 2012 and had a cosy time enjoying the sea view. The beach is across the road but we could not have a swim as the sea was rough then. Breakfast is very good, Egyptian food.

Room Tip: Ask for sea view room.
  • Stayed: February 2013, traveled as a couple
    • Value
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1  Thank Chong-wah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this reviewResponded February 1, 2014

Dear Guest,
Thank you very much for recently staying with us whilst visiting Alexandria and also for having
taken the time to share your wonderful feedback via trip advisor.

Customer care is amongst our highest priorities and it is always gratifying to receive our valuable guests comments.

Once again thank you. Looking forward to welcoming you always at the Sheraton Montazah Hotel.

Best Regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2014

Clean
Very Old
Nice View
Small Rooms
Very Small Balcony
Not the best valuse for money
Noisy
No Free Parking
Room service & Parking staff are waiting for tips everytime you call them
No Proper Maintinance, The WC door was not closing

  • Stayed: January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sshafie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this reviewResponded January 28, 2014

Dear Guest,
Thank You for choosing the Sheraton Montazah Hotel for your stay in Alexandria and for having taken the time to share your feedback via trip advisor.

Your nice and valuable comments noted are greatly appreciated, assuring you that a considerable attention has been given with regards to the negative ones. On the other hand, kindly note that the hotel's owning company is planning for a full hotel renovation by the end of 2014.

Once again thank you for your constructive feedback. Looking forward to welcoming you always at the Sheraton Montazah Hotel.

Best Regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2014

This is the second time i stayed in this hotel, it still met my expectations; the room is really clean and cozy, the view of montazah gardens and sea is spectacular, location is good and of course great money value.

But as last time, its worth saying that the hotel needs overall renovation as the lobby doesn't give the impression of 5 star hotel.

  • Stayed: December 2013, traveled as a couple
    • Value
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1  Thank larefaat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this reviewResponded January 18, 2014

Dear Guest,
We are very pleased to learn how much you enjoyed your stay with us and how impressed you are with our guestrooms and hotel's view.

Your kind comments are greatly appreciated, knowing that Customer care is amongst our highest priorities and it is always gratifying to receive such praise.

On the other hand, kindly note that the hotel's owning company is planning for a full hotel renovation by the end of 2014.

Once again thank you for the wonderful comments noted. Looking forward to welcoming you again and always at the Sheraton Montazah Hotel.

Best Regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2013

I stayed at the Sheraton Montazah for one night in December 2013. The location of the hotel is very nice, right in front of the sea and the Montazah gardens which is one of the main attractions in Alexandria. The room had a side sea view and was clean upon check in and we got a la carte Egyptian breakfast to the room which was delicious. What I didn't like about the hotel was that there was no free wi-fi in the rooms, you get free internet in the business center for 45 minutes. Also, upon check in the mini bar was completely empty and there was no slippers in the bathroom, we asked for the slippers and the got us 2 and when I asked about the mini bar they said they are gladly willing to top it up. I was a little disappointed as well that there was no kettle in the room and finally the room needs a little renovation

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Maha1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this reviewResponded January 1, 2014

Dear Guest,
Thank you for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria, it was really a pleasure.

On the other hand, I'd like to express my sincere appreciation for your nice comments noted with regards to your stay with us, assuring you that every single comment noted has been taken into consideration.

Once again "Thank You" for your time to share your feedback on trip advisor.
Looking forward to welcoming you again soon.

Sincerely Yours,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Montazah Hotel

Address: El Corniche Road, Alexandria 21599, Egypt
Location: Egypt > Alexandria Governorate > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Alexandria
Price Range: $86 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Montazah Hotel 5*
Number of rooms: 296
Official Description (provided by the hotel):
Sheraton Montazah,overlooking King's Farouk Palace and gardens on one side and the bright blue waters of the Mediterranean Sea on the other.From the moment you arrive, you will receive the warmest welcome from attentive and responsive staff whose mission is to make your stay a relaxing and unforgettable one. ... more   less 
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Also Known As:
Sheraton Hotel Alexandria
Sheraton Alexandria
Alexandria Sheraton

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