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“not too fancy, but great views and friendly staff”

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Sheraton Montazah Hotel
Ranked #12 of 38 Hotels in Alexandria
Edinburgh, United Kingdom
Level Contributor
62 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“not too fancy, but great views and friendly staff”
3 of 5 bubbles Reviewed February 4, 2013

i enjoyed this hotel. the view of the sea from the balcony was great. Staff were helpful and welcoming and everyone was very friendly.

Gym was a bit small, and half of the small number of machines were out of order. this should be rectified, although the Gym didnt seem to be terribly busy.

i would not hesitate to stay again.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FraserCool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review, February 5, 2013
Dear Guest,
I would like to "Thank You" for choosing the Sheraton Montazah Hotel for your recent stay in Alexandria and also for having taken the time to share your wonderful feedback on Trip Advisor.

As for your comments concerning the GYM machines, kindly note that all machines have been checked in order to ensure that all are operating properly.

Once again thank you for the valuable feedback. Looking forward to welcoming you again soon at the Sheraton Montazah Hotel.

Best Regards,

Atef Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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532 reviews from our community

Traveler rating
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    65
    49
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (109)
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English first
1 review
5 of 5 bubbles Reviewed February 4, 2013

Located in the best Area of Alexandria Sheraton Montazah gave me the feeling of staying home away from home . The room is cosy and comfortable . Service is excellent . Staff friendly and professional . At Sheraton Montazah u are at home

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ingyathome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review, February 5, 2013
Dear Guest,
Thank you for recently staying with us whilst visiting Alexandria and also for having taken the time to post your feedback on trip advisor.

Your wonderful feedback and nice comments noted are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive our valuable guests comments. Looking forward to welcoming you always at the Sheraton Montazah Hotel.

Once again thank you and best regards,
Atef Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
85 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed January 20, 2013

If you care about the view.. then you should try high floor room with sea view (better if can see Al Montazah Palace),,, location is great.. Nice staff (most of them), food is good most of the time...
View here worth money & time.. I almost felt sorry to go out & leave the view as i am a fan of Alexandria Corniche…
ENJOY

Room Tip: Book High floor with Sea view (better with Montazah Palace view)
See more room tips
  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RFaroukEGY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review, January 22, 2013
Dear Guest,
I would like to seize this opportunity to 'Thank You' for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria and for taking the time to post your wonderful feedback.

I do very much appreciate your nice comments concerning our staff, hotel services, food and view, assuring you that every single comment noted has been conveyed to the Management team.

Once again thank you for the great feedback. Looking forward to welcoming you always at the Sheraton Montazah Hotel.

Sincerely Yours,
Atef Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
125 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 bubbles Reviewed January 13, 2013

after changing our room 2 times, we dicovered that the hotel's rooms are all the same.i dont know how sheraton chain can accept that bad and old image!, rooms very small may be less than 18 SM, with a very old furniture , some components were damged!.
finally the view from the sea view room was the best thing in this bad hotel, then you can say also the breakfast and the location.after many complains, we met the Marketing manager, very talanted woman, she calmed down us with a promise to upgrade our booking next time, which i really hate to be treated like this.
anyway we didnt book again and will never do.

Room Tip: the highest floor you can get from those smart receptionest.
See more room tips
  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review, January 14, 2013
Dear Guest,
Thank you very much for staying with us whilst visiting Alexandria and also for having taken the time to post your feedback on trip advisor. Customer care is amongst our highest priorities and it is always gratifying to receive our valuable guests comments thus enabling us to always improve our services.

Your constructive feedback regarding the room size and furniture are greatly appreciated. In that respect, kindly note that our hotel's owning company is planning to start a full renovation next year.

Once again thank you for your time and for your understanding. Hoping that this experience would not affect your view to the Sheraton Montazah Hotel.

Sincerely Yours,

Atef Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Alexandria hotels

egypt
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed January 2, 2013

far from downtown ...but it has a gret view ( sea and montazah ) .....old furniture but clean room and bathroom .....the stuff is helpfull and friendly if u need anything they will help you ...
i didn't like the room at first and they changed it to me (as availability)
they have an ice maker on each floor

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marwaegypt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review, January 6, 2013
Dear Guest,
I would like to express my sincere appreciation for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria.

Please rest assured that we are committed to offer the highest service possible and continue striving to exceed our guests’ expectations.

At the same time I deeply and sincerely appreciate your nice comments noted during you stay with us which definitely will be conveyed to our Management team.

Looking forward to welcoming you always at the Sheraton Montazah Hotel.

Best Regards,
Atef Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lilongwe
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed December 29, 2012

We had a wonderful time @ this hotel, and would go back time and time again. Firstly, the front officer gave us a warm welcome and we really felt @ home, we were given the tour info of Alexandria indicating what areas to visit....the bellman was helpful. We occupied the seaview room, and it was super...the view of the sea and the Montaza gardens especially @ night the view was wow.
We experienced a problem with water in our first room...the attendants arranged a replacement room with a much better view of the sea and the garden as a way of saying....this is exactly what a customer neds.

If u are in Alex...this is one of the hotels to be.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 0863mm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review, January 6, 2013
Dear Guest,
Thank You very much for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria and for posting your nice comments on trip advisor. Customer care is amongst our highest priorities and it is gratifying to receive our valuable guests wonderful feedback always.

Looking forward to welcoming you always at the Sheraton Montazah Hotel.

Best Regards,
Atef Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norway
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed December 16, 2012

The Sheraton is far from the central parts of Alexandria. As the public transport is not particularly good and as driving yourself (as a European) is not an option, I would not recommend this hotel unless you have to do business in the vicinity. The Montazah park is nice with good restaurants, but it does not make up for the long distance to down town. The hotel itself is quite nice and the staff is very forthcoming and friendly. It is a bit run down - quite like a US hotel from the 70's as I remember it, but ok. Not everything is working 100%, but staff tries to fix and generally does as a good job at it. Although the result may be a bit unexpected. Not much to do in the area, you cannot easily walk around and taking a car is a nightmare. More than one hour is common to, e.g., the Alexandria library (except at 3 in the morning!).

Room Tip: There is a mosque at the city side of the hotel and the rooms are not that well sound-proofed so you...
See more room tips
  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RodNO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montazah00438, General Manager at Sheraton Montazah Hotel, responded to this review, December 20, 2012
Dear Guest,
I would like to express my sincere thanks and appreciation for choosing the Sheraton Montazah
Hotel for your esteemed stay in Alexandria and for posting your nice comments concerning our staff and services.

Please rest assured that we are committed to offer the highest service possible and continue striving to exceed our guests’ expectations. Once again my deepest thanks and appreciation.

Looking forward to welcoming you always at the Sheraton Montazah Hotel.

Best Regards,

Atef Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Montazah Hotel

Property: Sheraton Montazah Hotel
Address: El Corniche Road, Alexandria 21599, Egypt
Location: Egypt > Alexandria Governorate > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Montazah Hotel 5*
Number of rooms: 296
Official Description (provided by the hotel):
Sheraton Montazah,overlooking King's Farouk Palace and gardens on one side and the bright blue waters of the Mediterranean Sea on the other.From the moment you arrive, you will receive the warmest welcome from attentive and responsive staff whose mission is to make your stay a relaxing and unforgettable one. ... more   less 
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Also Known As:
Sheraton Hotel Alexandria
Sheraton Alexandria
Alexandria Sheraton

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