I want to express my anger and anguish over a very unpleasant and humiliating experience at Hilton Alexandria Corniche due to lack of professionalism among the front-desk staff. Despite having a confirmation on my booking (Confirmation : 3131174604) as for one night on 04/06/2014, a member of staff, after seeing our passports, refused me accommodation unless I agree to pay a higher rate for the room. His argument was as a foreigner, the agreed rate & confirmation were not valid, because the hotel has two different rates for Egyptian nationals and foreigners. He continued to refuse me boarding despite pointing out the fact that the letter of confirmation had no such provision and there was no such notification on display in this regard. I have traveled to more than a dozen countries across continents and have stayed on many of the reputed top global hotel chains, but never came across anything like that. I and my wife had never had such a humiliating and awkward experience. When, I challenged the concerned staff member, he kept us waiting for a while to consult his managers and came back to repeat himself. At that point, I asked him to give me in writing the reason for his refusal to honour the contract (booking confirmation). Following my assertion that I will take legal recourse, one of the managers came to me and agreed to allocate my accommodation and apologised for not pre-specifying the variations in prices for Egyptians and foreigners.
The whole episode is quite shocking and unusual. I know that hoteliers all over the world negotiate different rates for different clients on basis of loyalty, business volume, corporate relationships etc. But, I have never known that in the name of a corporate agreement with an UN agency a hotel chain can discriminate between nationals and charge almost sixty per cent higher prices for foreigners (920 EGP for locals and 1400 EGP for foreigners) .
Hope, this incident will be investigated and no other guest will have to go through this kind of harassment and humiliation in future.
Furthermore, when we got into our room and wanted to make tea we found cups were soiled and not cleaned which you won’t find in any other star-rated hotel.
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- Also Known As:
- Renaissance Alexandria
- Alexandria Renaissance
- Maritim Jolie Ville Alexandria