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“The evaluation of Cecil hotel”

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Steigenberger Cecil Hotel
Ranked #7 of 39 Hotels in Alexandria
Reviewed February 12, 2014


I arrived at the hotel without cash to pay for a taxi I cannot praise the recepastion staff enough for they way they dealt with the matter and the immediate support that they gave me.

There had been a Lot of confusion about the organization of the event that I was conducting on behalf of MAF within the hotel the staff where able to provide me with appropriate information to enable me to conduct a very successful course. The staff also provided excellent service in relation to equipment and refreshments a first rate effort on there part.

I can not praise Susan from customer relations enough for her charm and support. You have some splendid staff.

Stayed: February 2014
Thank Philandrianos A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nabil_Kahil, Manager at Steigenberger Cecil Hotel, responded to this reviewResponded February 25, 2014

Dear Valued Guest,

Thank you for choosing Sofitel Cecil for your stay at Alexandria .

I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit.
To receive such praise from our guest is very gratifying and knowing that you enjoyed your stay is a reward in itself.

Your positive feedback has been shared with the team, which will encourage them to continue their efforts in this direction.

I do hope that we will have the opportunity once again to serve you in the very near future.

Sincerely,
Nabil Kahil
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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320 - 326 of 524 reviews

Reviewed February 6, 2014

  • Stayed: February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Joachim W
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Nabil_Kahil, Manager at Steigenberger Cecil Hotel, responded to this reviewResponded February 26, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 2, 2014

Visited for two nights on a business trip. Checkout took long time. There was a big noise because of a party (at 5am!!), that i could hear from my room! At 8am some outside renovation work started... Same everyday. There are not non smoking floors, so if you are a non smoker, definitely not your choice. Also no free wifi in the rooms. Good point: location.

Stayed: January 2014, traveled on business
1  Thank MatteoZN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nabil_Kahil, Manager at Steigenberger Cecil Hotel, responded to this reviewResponded February 26, 2014

Dear Guest

Thank you for taking the time to tell us about your experience at the Sofitel Alexandria Cecil. I am sorry that your experience in our hotel did not meet your expectations; specially concerning the sound coming up to your room due to a party in the hotel and maintenance work, and also the unavailability of free WIFI in the rooms, please allow me to express my sincerest apologies.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assure that we are taking the appropriate measures to address these points and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Nabil Kahil
General Manager

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Reviewed December 24, 2013

I regret paying money to get disturbed in early Morning, the management of this hotel should be responsible and aware about the fact that guest should have rest and quality sleep in the early Morning (start renovation work at 08:00 A.M) it’s not my problem to hear the hustle and bustle of your refurbishment at this time (most hotels inform quest and start at 10:00 A.M).
The second irritating point is that no free wifi in the room while most Accor hotels around the world and even lower than Sofitel such as IBIS or even IBIS budget in Europe offer that complimentary service.

  • Stayed: December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
3  Thank Mohamed S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nabil_Kahil, General Manager at Steigenberger Cecil Hotel, responded to this reviewResponded February 4, 2014

Dear Valued Guest
Thank you for taking the time to tell us about your experience at the Sofitel Alexandria Cecil. I am sorry that your experience in our hotel did not meet your expectations; specially concerning the sleeping discomfort and that the free WIFI is only in the lobby not in the rooms, please allow me to express my sincerest apologies and kindly note that a corrective action will be immediately taken .

Once again, We appreciate sharing your concerns on trip advisor, and it is our hope that you will give us the opportunity to better serve you in the near future.
Thanks and best regards

Nabil Kahil
General Manager

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Reviewed December 7, 2013

Stayed only one night, fall in love with the hotel
superbly located in the heart of Alexandria..you just go out of the hotel few steps and you are surrounded by nice caffes and restaurants.
Staff extremely friendly and proffessional
Rooms are very big , the old style of rooms in Palaces Hotels , very clean and very good furnished
Bathroom very nice
Breakfast very good and complete
Only problem hotel is overpriced

Room Tip: sea view rooms are the best
See more room tips
  • Stayed: November 2013, traveled on business
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Thank karim_kamel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nabil_Kahil, General Manager at Steigenberger Cecil Hotel, responded to this reviewResponded December 25, 2013

Dear Mr. Khaled

Bonjour , We do appreciate sharing your thoughts of Sofitel Alexandria Cecil with other guests on Trip advisor.

I'm sure fellow travelers will find your tips and pointers very useful whilst planning their trip.

Thank you for the positive comments you mentioned such as location and staff friendliness , we are so glad that you enjoyed your stay.

Looking forward to the pleasure of welcoming you at Sofitel Alexandria Cecil in the very near future.
Cordially;

Nabil Kahil
General Manager

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Reviewed November 21, 2013

Nice old hotel, big rooms, ours had a nice balcony overlooking the corniche. little worn but clean.
no wifi in room . very nice dining room for breakfast and variation of food. good stay.Grand old hotel, could do with a little updating but perfectly adequate.

  • Stayed: November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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Thank desmo666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nabil_Kahil, General Manager at Steigenberger Cecil Hotel, responded to this reviewResponded December 25, 2013

Dear Valued Guest,

Thank you for choosing Sofitel Cecil for your stay at Alexandria .

I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit.

I do hope that we will have the opportunity once again to serve you in the very near future.

Sincerely,
Nabil Kahil
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2013

Abundant history, the Cecil has a great location on the corniche and the rooms are not short of comforts - once the water has run hot which must cost the hotel and the local water authority a fortune. The breakfast was OK but pretty average, not surprising at a time when few of the rooms were booked. Most disappointing on my visit - given Sofitel's ownership - was the complete absence of functioning wifi in bedroom or foyer.

Room Tip: Ask for a room with a sea view.
See more room tips
  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank IntrepidTraveller47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nabil_Kahil, General Manager at Steigenberger Cecil Hotel, responded to this reviewResponded December 4, 2013

Dear valued Guest,

I do appreciate sharing your thoughts of Sofitel Alexandria Cecil with other guests on Trip advisor.

Thank you for the positive points you mentioned specially the perfect hotel location, and I apologize for the hot water and WIFI problem, please rest assure that I will have a look into these matters personally and take corrective measures.

Looking forward to the pleasure of welcoming you at Sofitel Alexandria Cecil in the very near future.

Cordially;

Nabil Kahil
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Steigenberger Cecil Hotel

Address: 16, Saad Zagloul Square | Raml Station Alexandria, Alexandria 11053, Egypt
Phone Number:
Location: Egypt > Alexandria Governorate > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Children Activities (Kid / Family Friendly) Restaurant Room Service Suites
Hotel Style:
#6 Luxury Hotel in Alexandria
#6 Business Hotel in Alexandria
Price Range: $115 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Steigenberger Cecil Hotel 4*
Number of rooms: 85
Official Description (provided by the hotel):
Steigenberger Cecil Alexandria lets you experience all the splendor of this amazing city first hand. Conveniently located in the heart of the business district, overlooking the bay and yacht club, this exquisite hotel is just minutes from the airport, ideal for business or pleasure. Built in 1929 yet constantly in step with the times, it provides a perfect blend of modern amenities and old world charm. Discerning connoisseurs also appreciate the impeccable service and attention to detail. ... more   less 
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Also Known As:
Sofitel Cecil Alexandria Hotel Alexandria
Accor Cecil Alexandria
Sofitel Alexandria
Alexandria Sofitel

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