The service of the riad hotel is very good, but their rooms needs some serious overhaul.
We have visited on the end of 2012 and our room was damp and very cold. Heating solution was a portable gas heater, which are not the safest option available. It could not warm up the room in 2 hours. We turned it off before going to sleep due to safety reasons.
Service is 4 points, but the overall experience i would say 3 points - average.