Recommended by friends (they're never been there..) as new in town, was for me a huge dissapointment. Check in with a mortuary face beyond a small front-desk, no information about the amount of a double room fee but (thanks God!) we found it will be one (price tag said 15 eur/day). We got only towels for the second person. Not big rooms, quite clean but the bath was with mould on bathtub. Too small tv screen for distance of view.
Issue no 1: cold room, the woman from front desk came but couldn't fix it, not trying very hard to do so, as someone (staff??) said above. she said the warm fresh air coult take longer to get in, so we were waiting for 2 (too expensive) days the room get warmer
Issue no 2: cigarette smoke got inside through the ventilation, which is unacceptable in a 4 star hotel, especially during night
Issue no 3: due to the small number of clients, you'll never see the 3 (what??) restaurants, be satisfied to eat your breakfast (poor one) in a coffee lounge, near the exit and the front desk. you'll be asked for the meal, no menu, not self-service. for 15 eur the breakfast is very poor comparing with others hotels which offers more for only 10 eur.
Issue no 4: no cleaning second morning, the mermaid came running at 13:30 saying had no time for cleaning (maximum 3-4 rooms were occupied that day). I accepted the situation, dislike to be disturbed later.
Issue no 5: check-out day, the front desk woman said to me to pay 200 lei (!!!) for 2 days as a difference between a single room and a double. the most 4 stars hotels in Romania ask for maximum 10 eur /day (as a price for the second breakfast), many of them don't ask for money if you don't want the second breakfast. Really disapointing to pay so much money in a poor service quality 4 stars hotel for a double. Despite of all 5 (!) "excellent" foregoing reviews, i'm sure all of them are staff posted. didn't see too much clients inside, who could be so excited about all in this hotel?
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