We stayed at this hotel for 2 nights on the recommendation of our travel agent.
The trouble started at check-in. Although we had a reservation for a double room, the receptionist gave us a twin room. We only discovered this after arriving at the room. So we had to go back to the reception to request for a double room. The receptionist argued saying that "a double room is a room for 2 people" ! Can you imagine that ? This is supposed to be an international 5-star hotel !
There was also no bellboy available to take our luggage, and no one offered to take us and our luggage to the room ! 5 stars ? You are joking !
Toiletries in the bathrooms are almost nonexistant. Only a small soap, a small shampoo and a showercap ! Nothing else ! 5 stars ? You are joking !
The minibars in the rooms are virtually empty. In a real 5 star hotel, the minibars are so well stocked that there is no place left if you want to put your own drinks. In this hotel the minibar is so empty that you can easily fill it with 6 to 8 bottles of your own. 5 stars ? You are joking !
We tried to operate the safe deposit box in the room. In didn't work ! Somebody came from the reception but could not fix it. He said somebody would fix it the next morning. Nobody showed up until the end of our stay. We also discovered that the safe deposit box was not bolted to the wall or the cupboard. Anybody could easily take it away ! 5 stars ? You are joking !
Our room rate included buffet breakfast. So, on the Sunday morning we went down to get the breakfast. The restaurant was very cold. Apparently the hotel wants to save on heating bills by not heating the restaurant ! There was almost no food left on the buffet counter. At 9 am on a Sunday morning ! The plates were icecold because the hotel does not have plate warmers. The remaining food on the counter was only lukewarm, so as soon as we put it on our plates it got immediately cold ! 5 stars ? You are joking ! We had much better breakfasts in 2-star hotels at a fraction of the roomrate we had to pay at the Aro Palace Brasov !
The only, and I really mean the only, thing that is decent in this hotel is the large indoor swimming pool. However, even as a guest paying full price at the hotel, you still have to pay an extra charge to use the hotel pool ! 5 stars ? You are joking !
In brief, this is a very poorly run hotel which should does not even deserve 3 stars. That it is allowed to advertise itself at 5 stars is scandalous ! One should avoit this hotel at all cost !
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Cancelon, Agoda, TripOnline SA, HotelQuickly and HRS so you can book your Aro Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Aro Palace Hotel Brasov
- Aro Palace Brasov