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“Wonderful experience!”
Review of Ramada Sibiu

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Ramada Sibiu
Ranked #9 of 31 Hotels in Sibiu
Reviewed November 25, 2013

We rarely ever stay at 4-star hotels mostly because of the expense but also because their WiFi usually stinks, isn't free, and is limited, and as I work online I need it to work well. This hotel surprised us on all accounts.

The breakfast buffet was quite good. Lots of offerings and was pretty good. Their coffee wasn't that great, but that's a minor thing.

WiFi was superb! Good and fast in our rooms, and we weren't limited to a certain number of devices.

The room was very comfortable (except for the temperature which could not be adjusted (too hot)). The staff were super friendly and eager to please. Room service was so good the 1st night, we ordered it again the 2nd night.

This was a great location for getting out and exploring the old city. Everything was within walking distance. It's also close to the train station (just over 5 lei for a taxi).

Soundproofing is quite good, too.

When it was time to leave, we were actually disappointed. We've been traveling for almost 3 years continuously, so it takes a lot to impress us with a hotel. This one exceeded all my expectations soundly.

Room Tip: Rooms on higher floors have better views
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  • Stayed: November 2013, traveled with family
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2  Thank 1Dad1Kid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirabela P, Public Relations Manager at Ramada Sibiu, responded to this reviewResponded November 27, 2013

Dear Sir,

Thank you for taking the time to relay the details of your experience at Hotel Ramada Sibiu. Your opinion is very important to us.

We are glad that your stay was memorable and overcame your expectations.
Also, we are pleased to know that you enjoyed your stay with us and have passed your fantastic comments to the staff, especially to the restaurant and room service, which they truly appreciated.

We all appreciate the confidence placed on our service and we are looking forward to see you again.

Best regards,
Mirabela

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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213 - 219 of 478 reviews

Reviewed October 29, 2013

I spent two days in this wonderful hotel in beautiful Sibiu. The staff is extremely kind and service oriented. The breakfast was delicious ( the only hiccup was that we had to pay extra for our cappuccinos). The location is ideal. Watch out for elegant and multilingual tramps outside the hotel asking money by saying they need to drive o Bucharest to reach their embassies ( we got two different ones in two days).

  • Stayed: October 2013, traveled with family
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2  Thank G c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirabela P, Public Relations Manager at Ramada Sibiu, responded to this reviewResponded November 3, 2013

Dear Guest,

Thank you very much for your staying with us in Ramada Sibiu and also for your positive comment.

We are really happy to hear that you were satisfied with your stay in our hotel including location, amenities, breakfast and staff.

Thank you again and we will keep striving to offer our best service to our guests so that everyone will have a comfortable stay with us. We are really looking forward to welcoming you again in the near future.

Sincerely,
Mirabela

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Reviewed October 28, 2013

I have been guest of Ramada Hotel Sibiu for many times in the last years.
Located in the center of the city, near the main tourist attraction: the Great Square, Ramada Hotel always kept high level of services and accomodation.
Last time when I visited them, I have had the unpleasant surprise that my reservation (confirmed by them in due time) has been cancelled. They explained that a large group decided to prelong their stay.
Their offer was a three *** hotel accomodation for me, meaning a downgrading. An hour later, they come back to me because they managed to find a room for me.
So, double check your reservation before going to Ramada!

  • Stayed: October 2013, traveled on business
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Thank Marian E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirabela P, Public Relations Manager at Ramada Sibiu, responded to this reviewResponded November 3, 2013

Dear Mr. Marian,

Thank you very much for taking the time to give us your feedback after your recent stay at the Ramada Sibiu Hotel.

We are pleased to read that you had a comfortable stay in our hotel many times in the past and for that we want to be satisfied with your stay in the future. Sorry for our attempt to be relocated you and also for your inconvenience. About the large group which decided to prelong their stay, it was a situation unexpectable and we are sorry for that.

Again, thank you for your comments and please accept our apologies. Feedback is important to us to constantly improve our Guests' expectations.

We look forward to the pleasure of welcoming you back in the near future.

Best regards,
Mirabela

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Reviewed October 23, 2013

I arrived since 2 hours at the Hotel. My room fits the expectation in terms of space and apparent cleanliness . The athmosphere aims at the modern hotel attire, with fast lifts looking at the old city (a nice view). Yet tthe smell is that of an old Hotel. Problems with Internet and fairly sparse personnel. Definitely below the expectation raised by the reading of previous Tripadvisor reviews.

Room Tip: There are perhpas cheaper alternatives to this pretentious hotel in Sibiu
See more room tips
  • Stayed: October 2013, traveled on business
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Thank Carmine Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirabela P, Public Relations Manager at Ramada Sibiu, responded to this reviewResponded October 28, 2013

Dear Guest,

Thank you for your information and taking the time writing your review.

First of all, I want to apologize for your disappointment and the inconveniences brought about during your stay. We pride ourselves in exceeding our guest expectations; it is evident that on this occasion we have failed to do so!

About the internet, I want to assure you that we have a very good connection in all hotel all the time. I belive it was an isolated situation and I am sorry to find out that you had a problem with that.

Also, we note that the ambiance of our hotel could be improved in the future.

In the name of our entire team, I would like to apologize again for any discomfort we may have created you, and we can ensure you that for your next stay the things will be far different.

Kind regards,
Mirabela

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Reviewed October 20, 2013

We spent two nights last summer at Ramada Hotel in Sibiu Romania.
The first impress is a very nice lobby, but then we entered the room on the eight floor.
The room itself is nice ,quite large,but.....
The aircondition didn't cool , and it was not a temporary situation,for two days the average temp. was about 30 centigrade.
The wardrobe doors were stucked,they tried to fix it-no success.
The sink was blocked, and you have to be very careful when flashing the toilet as all the mechanism hang on the wall.
Trying to speak with the front desk was useless,and the menager refusses to see us.
On the last day the menager of the front desk was really rude.
We also realised that some groop guides had also complained about the aircondition ( the lack of it)
The price is 90 euros which is not cheap for Roumania, and it's far away from beeing a four star hotel

Ciobotariu Adina Israel


.

  • Stayed: August 2013, traveled as a couple
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2  Thank ciobotariu a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirabela P, Public Relations Manager at Ramada Sibiu, responded to this reviewResponded October 24, 2013

Dear Mrs. Adina Ciobotariu,

We would like to take this opportunity to thank you for your comments. Feedback from our guests enables us to continuously improve our operation and guest services.

Please accept our sincerest apology for your disappointment and the inconveniences brought about during your stay. And we do hope that you will give us another opportunity to demonstrate, that your comments were not made in vain.

Regarding the problems in the room, we are really sorry for your inconvenience. I checked those mentioned by you and from discussions with my colleagues I understood they intervened in solving the complaints. It’s true and I really sorry that the problem with the air conditioning wasn’t solved but in August we had a few days in the hotel when the system did not work in the normal range.

Also I want to mention that our room rate is depend on the day. We really hope you to understand.

Once again we are sorry for the all the inconveniences and we assure you that for your next stay with us all things will be different, regarding all aspects.

Kind regards,
Mirabela

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Reviewed October 12, 2013

Was very surprised to find an American chain hotel in such an old city. There is an old section and a new section of the hotel. We were in the new section Nice large rooms with sitting area and king size bed. Walked all over the town which is full of shops and restaurants.

  • Stayed: October 2013, traveled as a couple
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1  Thank Travelertraveler55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirabela P, Public Relations Manager at Ramada Sibiu, responded to this reviewResponded October 14, 2013

Dear Guest,

Thank you so much for your review, we really do appreciate your great feedback.

We are so pleased you enjoyed your room and all our hotel, once again thank you for taking the time to post your review on Trip Advisor, and we do hope you will visit us again soon here at the Ramada Sibiu Hotel.

Kind Regards,
Mirabela

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2013

The hotel is quite new. It was built about 7 years ago. The interior design is great. It looks glossy - in some parts (exactly where it should), it looks business and sober in some other parts (exactly where it should).

Nice fitness center, very nice rooms, very good quality materials. The undeground parking a little bit too small.

The room prices are very good (70-80 Euros/night for a double room).

The location is perfect:, close to the Historic Center of Sibiu, but on the main road E68, linking Bucharest to Sibiu.

  • Stayed: September 2013, traveled on business
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3  Thank ionutvasilescu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirabela P, Public Relations Manager at Ramada Sibiu, responded to this reviewResponded October 4, 2013

Dear Mr. Ionut Vasilescu,

Thank you for giving us a review regarding your recent stay with us.

We have read your comments about the room, the interior design and our fitness center and we greatly appreciate that you took the time to share them. I want to mention that our hotel has underground parking but also an outdoor one.

Please know that your feedback is extremely valuable to us and we will utilise them by continuing to focus on making each and every guest experience the best it can be.

Once again, thank you and we all hope we will have the pleasure of welcoming you back in the near future.

Sincerely,
Mirabela

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Sibiu

Address: Strada Cioran Emil Nr 2, Sibiu 550025, Romania
Phone Number:
Location: Romania > Transylvania > Central Romania > Sibiu County > Sibiu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Sibiu
Price Range: $74 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ramada Sibiu 4*
Number of rooms: 127
Official Description (provided by the hotel):
Ramada Sibiu Hotel****, officially opened in 12th of June 2007, is ideally located right in the medieval city center and close to the local business media. It offers you high quality services for business trips and special like events or functions, in a discreet and hospitable surrounding. ... more   less 
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Also Known As:
Ramada Sibiu Hotel Sibiu
Sibiu Ramada

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