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“wonderful stay”
Review of Ramada Sibiu

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Ramada Sibiu
Ranked #8 of 31 Hotels in Sibiu
Reviewed September 4, 2013

i was in this wonderful hotel only fro 1 night but was better then expected. the hotel is situated at the end of pedestrian area and offers a perfect view of teh beautiful city of Sibiu.
The modern archtecture is completed by very nicce statues in lobbly, designed by a local artist.
the personal is ok, even teh girl from teh reception was a little wired :) she looked like she had no idea what she has to do ...maybe was her firts day ::P
my 7th floor room was huge with great view. i really enjoied the modern design. teh bathroom was large and well equiped.
the breakfast was among the best i ever saw in a hotel. all the products had the best quality and i great variety of choice.
in a word: wonderfull hotel

Room Tip: choose a 7th floor room :)
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  • Stayed: August 2013, traveled on business
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2  Thank Cristina_Cris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rudolf H, Front Office Manager at Ramada Sibiu, responded to this reviewResponded September 5, 2013

Dear Mrs. Cristina,

We are really happy to hear that you were satisfied with your stay in our hotel
including location, amenities, room and restaurant. About the receptionist, we would like to know if she did something wrong on the check-in or check-out or another time during your stay with us.

We will keep striving to offer our best service to our guests so that everyone will have a comfortable stay with us. We are really looking forward to welcoming you again in the future.

Warm regards,
Rudolf Hribal

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218 - 224 of 468 reviews

Reviewed September 3, 2013

My stay was on the 7th floor. A clean and modern room. The bathroom (which counts the most to me) was pristine. Comfortable bed and nice selection in the mini-bar. The waitstaff was very nice and helpful. I want to give this place 5 stars so badly, but my room service wait for dinner was just 15 minutes shy of 2 hours from when I called. The food was tasty. I had a main entree of chicken crusted with corn flakes, steamed veggies and rice, also desert... a decadent chocolate piece of cake with vanilla ice cream. Both dishes were okay, not the best I have had, but good. Their excuse for the wait time was because there was a wedding going on downstairs. Perhaps the staffing needs should have been planned a little better for a Sunday for other guests staying in the hotel that were not part of the wedding party. Aside from my dinner mishap, everything else was great here. I would stay here again.

  • Stayed: September 2013, traveled on business
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2  Thank Faithandthemuse32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rudolf H, Front Office Manager at Ramada Sibiu, responded to this reviewResponded September 6, 2013

Dear Guest,

Thank you for staying with us in Ramada Sibiu. And also thank you for your comment.
We are very glad to hear that you seems to be satisfied with your stay especially location and the room. We are so sorry about the room service! We will tell your comment to the restaurant staff and will consider this kind of situation.

Also it is our pleasure to hear that you like our service and will use our hotel again when you come to Sibiu.

Kind Regards,
Rudolf Hribal

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Reviewed August 29, 2013

11th floor. This is my recommendation :-) The view is awesome, either day or night. Up there, there is no noise from the street, but you can see everything around Sibiu. The hotel is situated really close to the heart of sibiu, Piata Mare, the main place to have fun around. Meal was good, the bar is perfect situated. What did I miss? Maybe a swimiing pool, what's a wellness club without a pool?

  • Stayed: July 2013, traveled as a couple
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1  Thank Constantin123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rudolf H, Front Office Manager at Ramada Sibiu, responded to this reviewResponded September 2, 2013

Dear sir Constantin,

It’s fabulous that you have enjoyed the view and the features of your room. I’m also pleased to see that you enjoyed the surrounding area of the hotel and that you felt good in our Bar and our Restaurant.
We are really sorry that our hotel has no swiming pool but we hope that you have felt well in other areas of wellness club: fitness "Gym Atlass", massage room, aerobics, kickboxing classes, sauna and solarium.

We look forward to seeing you in the near future.

Best regards

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Reviewed August 26, 2013

A nice hotel , next to pedestrian road ...we were in the 7th floor , nice view , on behind rooms , with view in old town .Clear , cosy hotel , any problem of lift usage ,it isnt problem ...breakfast complete .....the best ....the dinner was poor , maybe the low badget of us ... dessert one apple filled with walnuts .....hahahaha it worths the hotel , really , nice view , it is clear , the stuff are good ..Perfect .....and the city is unique, as well ..All these help us to have one good travel in this Romanian city .Greeks are always good travellers .Ramada was better hotel than we were expecting , really ..Some friends went to Continental hotel accross to Ramada but they were disappointed, neverheless Continental hotel is more shining on facade ... We had opened the windows , the night and the fresh air was great ....Ramada has all the comforts really . I wish to be visited this hotel again. Thanks for all.

Room Tip: the back rooms have view in the old town, instead of front rooms .The back rooms see the old town...
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  • Stayed: August 2013, traveled with family
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3  Thank Xanthi2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rudolf H, Front Office Manager at Ramada Sibiu, responded to this reviewResponded August 30, 2013

Dear guest,

Thank you very much for your positive feedback. It is great to know that you have enjoyed your stay and our services!

In the name of the entire team would like to take this opportunity to welcome you as our guest for your next holiday.

Best Regards

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Reviewed August 25, 2013

The hotel is not bad overall, but they just do not bother to care about their customers.
I booked 1 King Executive room using ramada.com for 1 transit night.
Bad:
-incredible noise (hard to speak with the reception lady!) due to an ongoing wedding in the restaurant
-twin room instead of king assigned by the reception without even bother to inform us when checked in
-once arrived in the room, we discovered a door connecting us to the neighboor room that was not closed!
-after complaining about the open door and the twin beds instead of king double, we were moved from the 9th to the 10th floor in a queen double ("sorry, but no other room available")
-elevators are over-secured, you insert the room card and you have access only to your floor
-elevators poorly programmed, going up and down in-between floors or stopping to every floor without logic
-no possibility to use the stairs in-between the floors (we wanted to go back and check the 9th floor room not to forget something, but we had to go 9 floors on foot to the reception because the floors access doors are secured if you want to re-enter)
-on the way down, we meet a Spanish old lady crying and shocked because she remaind on the staircase by mistake and she did not figure that the only way to re-enter the hotel was just to go all the way down!
-when reported to reception, again "sorry, but this is the way our stairs and elevetors acces is"; I stay more than 50 nights per year in hotels all over Europe for more than 10 years now, but this was the first time when I experienced such over-security!
-no clear differnece between standard and executive rooms; on ramadasibiu.ro there are no executive rooms with queen beds; on ramada.com there are no executive rooms with tween beds; when asked the reception to explain, they become evasive! In the end, we get the parking free to compensate the unpleasant situation...
-both seen rooms had a non-smoking sigh on the entrance door, but they both had ashtrees and a pregnant smoking smell inside!
-we were 2 guests, but we had just 1 bathrobe in the room; we did not compained because we did not use it anyway, but this supports again the lack of attention to guests and details...
-sheet placed directly on the mattress; the hotel is 4 stars and you do not expect to sleep directly in the gliding mattress after half night...
-breakfast personell in a real hurry Sunday morning at 10:30 to close everything and to prepare the restaurant again for another wedding (also on the previous evening the restaurant was closed for the hotel guests due to wedding); weddings are nice and special events, but what about the other guests?!
Good:
-location, just accross the street from the old town
-desig of the rooms and the hotel overall
-room amenties above average
-free wifi
-good breakfast variety
-indoor secured parking

My conclusion is that the hotel overall is not bad, but the customer relation management is increadibly poor...
Such a shame about the place and the investment made...
They really need to became atentive to details, to inform corectly through websites about the hotel room types, to improve the access through elevators and stairs and to train better the reception staff!

Stayed: August 2013, traveled as a couple
3  Thank Cezar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirabela P, Public Relations Manager at Ramada Sibiu, responded to this reviewResponded September 25, 2013

Dear Mr. Cezar,

First of all would like to thank you for choosing our hotel for
your trip to Sibiu.

I would like also to clarify a few aspects regarding your stay. The over protected solution that we have implemented into our hotel is accordingly to the romanian law, regarding the procedures in case of fire or necessary evacuation of the entire hotel. As for the nonsmoking rooms having ashtrees, we do not have a control about guests smoking in nonsmoking rooms. We are really sorry for this inconvenience.
We would also like to apologize for not being able to serve dinner into our restaurant, but i do know for a fact, that we have always designated a place for our guests to serve dinner A la Carte, into one of our meeting rooms.

In the name of our entire team, would like to apologize for any discomfort we may have created you, and we can ensure you that for your next stay the things will be far different.

Kind Regards,
Mirabela

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Reviewed August 14, 2013

Everything was perfect, the room, the breakfast, the staff. Very clean hotel, good location!! Bed was comfortable. Slept very well.
Very nice hotel.

No swimmingpool (I did a mistake when I graded the hotel)

  • Stayed: August 2013, traveled with friends
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3  Thank Jonnis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rudolf H, Front Office Manager at Ramada Sibiu, responded to this reviewResponded September 2, 2013

Dear Jonnis,

Thank you very much for your staying with us at Ramada Sibiu, and also thank you for your comment. It seems that you had a comfortable stay with us and enjoy our breakfast. We are sorry that our hotel doesn't has swiming pool but you can get some relaxing time in our Wellness Club that features gym - "Atlass Gym", massage room, aerobics, kickboxing classes, sauna and solarium.
Thank you again, we all hope that you will be back in near future.

Kind Regards

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Reviewed August 9, 2013

my second stay in this new building, good location, city center within walking distance.

spacious rooms, very comfortable beds, good bathroom. Nice view from all rooms. free and good wifi , free parking outside.

Breakfast was good, but coffee horrible !!!

Had a nice stay, will come back for sure. Will bring my own coffee :-)

Room Tip: higher floor has breathtaking view
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  • Stayed: July 2013, traveled with family
    • Value
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3  Thank paulwien1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rudolf H, Front Office Manager at Ramada Sibiu, responded to this reviewResponded August 30, 2013

Dear Mr Paul,

Thank you very much for your nice comments! We are sorry that our coffee was horrible and we promise to do our best in making a good coffee in the future. We are looking forward to welcoming you back at Ramada Sibiu on many other occasions.

Warm regards!

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Additional Information about Ramada Sibiu

Address: Strada Cioran Emil Nr 2, Sibiu 550025, Romania
Phone Number:
Location: Romania > Transylvania > Central Romania > Sibiu County > Sibiu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Sibiu
Price Range: $79 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ramada Sibiu 4*
Number of rooms: 127
Official Description (provided by the hotel):
Ramada Sibiu Hotel****, officially opened in 12th of June 2007, is ideally located right in the medieval city center and close to the local business media. It offers you high quality services for business trips and special like events or functions, in a discreet and hospitable surrounding. ... more   less 
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Also Known As:
Ramada Sibiu Hotel Sibiu
Sibiu Ramada

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