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“High quality and impecable service in Pristina”

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Swiss Diamond Hotel Prishtina
Ranked #1 of 30 Hotels in Pristina
Certificate of Excellence
Reviewed May 6, 2014 via mobile

Located in the center of Pristina, bordering on pedestrian street with lots of cafes. Very correct and service minded staff. Oppulent interiors. Built new but in old style. Very nice rooms, again everything high quality. Good food and wide choice at breakfast.

Stayed: May 2014, traveled on business
2  Thank Vibek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 1, 2014

Has everything you would expect from a top end hotel in any European capital - room service, choice of restaurants, sophisticated electronic room lighting controls, airport shuttle bus, free wifi, extensive tea menu (!) and not to forget the amazing spa (by any standards). The staff are multi-lingual and incredibly attentive, nothing is too much trouble, in fact you could be forgiven for forgetting where you are. However you might just go home not having experienced the real Kosovo, which is much more fascinating, friendly and cheaper then you would imagine. The price of one beer in the hotel would probably buy you 3 in one of the bars less than 5 minutes walk in any direction. A lovely stay but go for a walk.

Stayed: April 2014, traveled on business
3  Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2014

The rooms are big and eveything for comfort provided and rooms are organized twice a day by house keeping. Restaurant, bar and shopping are well organized. Excellent spa and gym, especially interior decoration of pool, sauna and Turkish Bath are outstanding

  • Stayed: April 2014, traveled on business
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2  Thank Ayşe pervin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2014

This hotel is fine. I had booked a room with a US government rate, which apparently is not enough to get a room with a bathtub, a room away from the elevators, or a room on a higher floor. No real complaints about the hotel--it is very nice, service is nice, rooms are clean, breakfast is great. It's just that the rate they accept for those traveling on US government business gets you a sub-par room. I asked several times over the course of 2 weeks to change to a room where I could sleep better, but they couldn't accommodate due to the low rate of 90 euros. I'll stay somewhere else next time and get a better night's sleep!

Room Tip: US government rate rooms are not quiet--next to elevator & maid's quarters. Pretty noisy.
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  • Stayed: March 2014, traveled on business
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4  Thank Billanderson64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2014

Overall this is a nice hotel. Its by far the best I have stayed in Prishtina. The breakfast is excellent and the rooms are very good also. A minor niggle is that you can wait a bit for the lifts sometimes but that is very minor. Thoroughly recommended.

  • Stayed: March 2014, traveled on business
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3  Thank Businesstravellerr8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 13, 2014

Swiss Diamond Hotel is a real diamond in the center of Pristina! Either visiting on business, attending a social event or there just as a tourist, its the place to be!
Its located along the main downtown "Mother Theresa” pedestrian boulevard, across of the Government, the Parliament Hall, very near the National Theater and the main Offices of the EU Commission.
City's central shopping area is within walking distance. Good access to the international Airport by taxi.

Its a modern luxurious hotel, maintained in an excellent condition and with every attention spent vigorously to detail! Although its a bit contradicting to the building in the surrounding area, it adds a positive character to the area, that is trying to work its way as a capital of a newly founded state and into the 21st century .

The service is really excellent, truly professional, customised and caring to the last detail!
The only thing that could be improved is their competence of English language, but in a very efficient way when there was an issue the reception team presented immediately an English speaking colleague who co-ordinated accordingly!

stars / category: 5
Lobby: not very large, yet attractive, warm, welcoming, leading your to the inner spaces, restaurants, etc
The Piano Lounge and Cocktail Bar is the place to be seen in Prishtina, nice cozy atmosphere near the fire place.

Iliria restaurant: : a bit over luxurious decorated, yet offers exceptional dining experience! During summer time its a must to dine al fresco on the outside terrace (same “grandeuse” furniture!) overlooking the pedestrian boulevard.

elevators: 3 for customers, despite hotel being fully booked, no major delays or congestion experienced!
room entry system: electronic key, very efficient and always operating

room type: Deluxe Room with king size bed / Ultra spacious, luxurious and elegant
room decoration design: It boasts comfortable contemporary furnishings with designer upholstery and draperies. Very nice wall paintings!

smoking / non smoking rooms option: non smoking
view from the room:3/5

opening windows: yes
balcony: yes, huge, had also wind free glass section (maybe for smokers!)

Feeling of safety: very high!
check in: quite ok and fast

floor quality (parket / marble/ carpet / other): high quality blue coloured carpets, very well maintained
heating / airconditioning / ventilation: intelligent AC climate control, excellent one and very silent!

noise levels: insulation internal / external: very low, absolute sound proof
shading (electrical shades, curtains, etc): curtains (2 folds, offering total darkness)

feeling clean: 5/5
room lighting: 5/5 /it could also be operated from both bed sides; among the very few times I give this scoring!!! despite many lights, final result not good)
dimmer option: no
electricity sockets: ok, plenty, located everywhere, for all possible needs

bed: total comfort bedding system complete with down comforters, designer duvets and hypoallergenic pillows
mattress: very comfortable
pillows: 6,
covers (duvet, blankets,etc): duvet, very good
linens quality: 5/5

wardrobe closet: yes, efficient, large with excellent quality hangers for dress, suits, etc
efficient clothes hangers: heavy wood structure, more than you can wish for and free hanging
shoe shine sponge / cloth: yes both!
sleepers: yes, excellent quality
Iron & Ironing Board: No, but you simply ask and they offer you the service asap

writing desk / workspace: yes, extra large! dual-voltage outlet
dustbin: yes

# of television devices in the room: 1 very big HD, flat, more than 42” TV (LG)
# of tel devices in the room: 3-line phone and / voice mailbox
wake up call: on time
cable / satellite TV: yes
Digital TV Channels: yes, with 65 channels!
Pay TV: yes, with interactive platform POWER TV by TVA, but due to system malfunction, they provided me with a USB loaded with a nice selection of latest cinema movies, free of charge! This is what I call top service!
tv channels: many, including movies and documentaries channels as well as international ones in many languages with option to select language over the digital channels!

i phone / pod / pad dock: yes, upon request; would be a nice extra touch to have it steady in all rooms!
internet connection: free
high sped internet: yes
cable / wifi: both

Digital Safe: yes
notebook size: yes
Refrigerator: yes
Mini-Bar: yes, excellent, embedded in high quality furniture,with a huge selection of soft & alcoholic drinks and snacks
Microwave: no
Coffee Maker: Yes
Water-boiler: yes
Toaster: no

daily newspaper: yes
complimentary snacks/facilities: bottled water and pastry (daily replenished)


bathroom size: large (aprox 10 sqm) / excellently appointed, roman colours / dark & light coloured marble tiles with granite sink & shower cabin!
additional features: excellent automatic light entry system (very useful when using wc at night!)
water quality / pressure: could have been higher!
water temperature: hot enough!
ventilation: yes, 5/5
deep-soaking baths and separate glass-endossed shower
shower cabin: yes, huge, like a walk in room!
rain forest shower: yes
extra feature: bidet
heater / radiator in bathroom: no

mirrors: very adequate
wall face mirror: yes very good , with excellent light option
vatity set: yes, a very good one

toiletry brand: hotel’s branded collection
clothes hanging / drying cord: No
towels: 6, quality / softness: 5/5
bathrobe: yes, excellent ones

toilet paper quality / quantity: could have been softer / 2
dustbin: yes
toilet brush: yes
tissues, boxed / wall mounted dispenser: yes / boxed, good quality
tel device in bathroom: yes
Personal Hygiene Pack: yes
hair dryer: yes, good quality, high speed

Business centre: yes, highly efficient

room service: excellent quality and delivery time very fast. It is very limited, although the ground floor restaurant and bars have a vast and excellent selection. At such a luxury hotel, its a pity to have such a “poor” room service menu.

breakfast: full buffet service, really fresh and tasty options
quality: 5/5
variety: 4/5

gym / wellness / SPA: complex called VENUS: just excellent Spa & Wellness Center facilities!
Located on the ground floor, decorated like the ancient Roman Baths, includes Spa and hydrotherapy facilities, indoor thermal swimming pool with many different jacuzies , Fitness Center infrared Sauna, original Turkish Bath, Ice Cave, Salt Room, Relaxation Room, Hairdressing Saloon!!! modern Fitness Center which offers state-of-the-art equipment and personal trainers.
The indoor Swimming Pool is also very special!

"Business Check-up”: if your have the time and budget go for this special package, the "Swiss Diamond Total Wellness and Health Program”. The Program lasts up to one week.
You will be positively surpassed by the big level of the entire team, including the medical attending staff. Its really up to Swiss standards!


concierge service: yes, excellent and very knowledgeable!

Diamond Club: for regular visitors, members and those staying at Club level rooms, are offered access to the Club Room, located on the First floor, which includes private Concierge services,Meeting Room,Dinning Area, Buffet with savoury & sweet delights. Also business meeting spaces and services

parking: yes, onsite large underground parking with car-wash service, Limousine and Shuttle service upon request.

ATM: around the corner, concierge, escorted me for the extra feeling of safety!
check out speed: ok, less that 5 min with invoicing printing

Following this visit, I am tempted not only to visit again, in addition to visit the sister hotel in Italy on Lugano lake!!!!!

Room Tip: Room Tip: go for higher floors and for a room overlooking the pedestrian boulevard.
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  • Stayed: February 2014, traveled on business
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5  Thank Greg16672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2014

It doesn´t get much better in Pristina. Great customer service and great value for money. Very well located for Business travelers and very accommodating to regular visitors. The spa/in-door pool great places to relax and end a day!

The most disappointing thing is the food. Uncreative menu, poor breakfast buffet and with room service your food is always served cold. Good thing is that 80% of restaurants in the city are within walking distance.

Room Tip: Ask for a business room. Slightly bigger than a standard room, usually offer you the same rate - bu...
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  • Stayed: January 2014, traveled on business
    • Value
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Thank kal3o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swiss Diamond Hotel Prishtina

Address: Sheshi Nena Tereze, Pristina 10000, Kosovo
Location: Kosovo > Pristina
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 30 Hotels in Pristina
Price Range: $21 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swiss Diamond Hotel Prishtina 5*
Number of rooms: 140
Official Description (provided by the hotel):
Swiss Diamond Hotel Prishtina brings its distinctive style and sense of Swiss tradition and luxury to the city of Prishtina. The 140 rooms and suites, 4 Restaurants and Bars, executive floors and an exclusive Diamond Club, The Iliria and Ulpiana Restaurants, Lounge Bar and Diamond Club are all designed to create the exclusive experience of the Swiss Diamond lifestyle in a luxurious, yet welcoming, setting. The new hotel also features the first Wellness Center at this caliber in Kosovo, a total area of approx 1200 m2. The Wellness Center includes: Heated Indoor Swimming Pool, Fitness Room with state-of-the art equipment, Yoga Room, 6 Massage Rooms, 3 Solarium, Salt Sauna, Ice Cave, Steam Sauna, 2 Finnish Saunas, Infrared Sauna, Turkish Bath, 3 Jacuzzis and 1 Relaxation Room. ... more   less 
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