This is a wonderful hotel right on Mother Teresa Square. Very nice rooms with lots of storage. Large TV with internet. Great wifi everywhere in the hotel as well as wired access in the room for more speed. The fitness center and spa facilities are great. Breakfast has a wide range of hot and cold foods that should satisfy people from all over the world. The staff is generally excellent.
My one exception is the front desk staff which I found average at best in the couple of times I dealt with them. I had received a written letter that described which amenities were included in my room rate and which others cost extra. I ran into an issue of being asked to pay extra to use the solarium even though it was clearly stated as included. The front desk staff said the written document was a mistake and they couldn't fix it. Never did hear back from the manager and the evening staff wasn't aware of the issue. I left the next AM with the issue unresolved.
While using the solarium was a novelty I didn't particularly care about, I found it disappointing that a 5-star hotel would have not simply lived with their mistake, particularly as it wouldn't cost them anything to do so as the solarium are bought and paid for. Would have been more understandable if the service was something that would cause them to lose money. In my mind, that fifth star really comes from providing service above and beyond which I didn't find the case in this hotel. I would still stay here but I can't give it a five star review.
- Official Description (provided by the hotel):
- Swiss Diamond Hotel Prishtina brings its distinctive style and sense of Swiss tradition and luxury to the city of Prishtina. The 140 rooms and suites, 4 Restaurants and Bars, executive floors and an exclusive Diamond Club, The Iliria and Ulpiana Restaurants, Lounge Bar and Diamond Club are all designed to create the exclusive experience of the Swiss Diamond lifestyle in a luxurious, yet welcoming, setting. The new hotel also features the first Wellness Center at this caliber in Kosovo, a total area of approx 1200 m2. The Wellness Center includes: Heated Indoor Swimming Pool, Fitness Room with state-of-the art equipment, Yoga Room, 6 Massage Rooms, 3 Solarium, Salt Sauna, Ice Cave, Steam Sauna, 2 Finnish Saunas, Infrared Sauna, Turkish Bath, 3 Jacuzzis and 1 Relaxation Room. ... more less
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