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“Unexpectedly good”

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Swiss Diamond Hotel Prishtina
Ranked #1 of 27 Hotels in Pristina
Certificate of Excellence
Reviewed February 11, 2013

This was the first time for me in this hotel and I must say that I am very impressed by the hotel and the way it is run. The hotel is very well appointed and extremely clean, including the public areas and bathrooms. The general décor may be a bit on the rich side, but the rooms are very comfortable and roomy. almost more important is that the service is great. not only is everybody very friendly (like almost everywhere in Kosovo), but staff is well-trained and efficient. Moreover, the one-button service really works. Impressive. I have not been able to go to the spa and gym, but it looks great on the brochure. quality/price ratio is very good. I will come back here.

Room Tip: If you can get an upgrade it is worth the difference.
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  • Stayed: February 2013, traveled on business
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3  Thank mjelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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209 - 215 of 328 reviews

Reviewed January 25, 2013

This is a really excellent hotel (by international, not just Prishtina, standards - check out reviews of The Grand Hotel for comparison!). Very well located, extremely comfortable rooms, and excellent swimming pool and leisure centre in the basement. Friendly and efficient staff, particularly on Reception. Highly recommended. I would give it 6 stars if it wasn't for the very annoying recorded advert for the hotel in the lift (why do they need that? You have to swipe your key card to use the lift, so are obviously already stating there!!).

  • Stayed: December 2012, traveled on business
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3  Thank shargs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2012

You cannot do better than the Swiss Diamond Hotel. It is super elegant, clean, state of the art and luxurious. The central location; right in the heart of Prishtina, is just the best. There is a large wrap around veranda that is elevated above the Mother Teresa Square, so you can just sit there and "people watch",sun yourself, and enjoy whatever festivities might be going on in town. Even as perfect as the Hotel property is, the staff are probably the best aspect of the Hotel; their level of professionalism is impeccable and they are friendly, polite and accommodating. From the front desk, to the spa staff (oh yes...please check those services out on their website...ahhhmazing!), to the bar, restaurant and front doormen (who actually run to get the door for you!), the staff of the Swiss Diamond are just great. My husband and I could not have been more comfortable and would love to return one day!

Room Tip: I dont think you can go wrong. We chose the "midrange" and were quite happy. Ours had n in...
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  • Stayed: November 2012, traveled as a couple
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1  Thank melody u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2012

Best service for the best value. Truly 5 star hotel. Highly recommended with no reservation. Superb services and friendly staff. I can say that one of the best hotels in the Balkans.
Ideal for holding conferences and banquets.
Just need to enhance their trip and sightseeing packs.

  • Stayed: November 2012, traveled on business
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5  Thank Ramil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2012

By far the best Hotel in Prishtina. Standard rooms are on the small size, but the ammenities inside are first class. Service and facilities are excellent, with plenty of space in the public areas of the hotel to sit and relax. Situated in the centre of Prishtina off the main pedestrian avenue the hotel is withing walking distance from Government buildings, shops and restaurants. Although it is the most expensive hotel in absolute terms, it beats all the rest in relative value terms. There is nowhere else in Prishtina where you can get value for money as good as this hotel. Highly recommened for business trips.

  • Stayed: November 2012, traveled on business
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1  Thank gusct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2012

Swiss Diamond is a new and clean, centrally located hotel with lots of services in-house.

They intend to be a luxury hotel which shows in the service - sparkling wine on arrival and lots of personnel to help guests around.

The rooms are decorated in beautiful, rather oriental style - red, gold, marble and slightly pompous curtains. My room on the top floor was very clean and had a good view over the city. There was a very big TV screen which could be used for web surfing, too (unfortunately no chairs nearby). They had all the usual amenities + bathrobe and plate of nice bisquits filled in every day. The only drawback was temperature which could not be adjusted. On the warm days of early November they had already started heating the building for winter, so it was slightly too hot.

They have a nice breakfast buffet with lots of options, including local specialities.

Maybe the best part of the hotel is the spa in the basement. It's very big with several saunas - unfortunately the steam bath didn't function. Anyway, the pool is big enough for swimming and athmosphere is very relaxing. The staff is very helpful.

  • Stayed: November 2012, traveled on business
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2  Thank Maril_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2012

Everyone is very nice from offering champagne upon check-in, water at turn-down, to handling just about any request you can throw at them (ironing a shirt at 11pm). The rooms are very clean and the beds are very comfortable. Room service is tasty and the spa is amazing.

  • Stayed: July 2012, traveled with friends
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2  Thank BJ O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swiss Diamond Hotel Prishtina

Address: Sheshi Nena Tereze, Pristina 10000, Kosovo
Location: Kosovo > Pristina
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 27 Hotels in Pristina
Price Range: $168 - $1,729 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swiss Diamond Hotel Prishtina 5*
Number of rooms: 140
Official Description (provided by the hotel):
Swiss Diamond Hotel Prishtina brings its distinctive style and sense of Swiss tradition and luxury to the city of Prishtina. The 140 rooms and suites, 4 Restaurants and Bars, executive floors and an exclusive Diamond Club, The Iliria and Ulpiana Restaurants, Lounge Bar and Diamond Club are all designed to create the exclusive experience of the Swiss Diamond lifestyle in a luxurious, yet welcoming, setting. The new hotel also features the first Wellness Center at this caliber in Kosovo, a total area of approx 1200 m2. The Wellness Center includes: Heated Indoor Swimming Pool, Fitness Room with state-of-the art equipment, Yoga Room, 6 Massage Rooms, 3 Solarium, Salt Sauna, Ice Cave, Steam Sauna, 2 Finnish Saunas, Infrared Sauna, Turkish Bath, 3 Jacuzzis and 1 Relaxation Room. ... more   less 
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