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“New classy hotel”

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Swiss Diamond Hotel Prishtina
Ranked #1 of 30 Hotels in Pristina
Certificate of Excellence
Reviewed November 18, 2012

Swiss Diamond is a new and clean, centrally located hotel with lots of services in-house.

They intend to be a luxury hotel which shows in the service - sparkling wine on arrival and lots of personnel to help guests around.

The rooms are decorated in beautiful, rather oriental style - red, gold, marble and slightly pompous curtains. My room on the top floor was very clean and had a good view over the city. There was a very big TV screen which could be used for web surfing, too (unfortunately no chairs nearby). They had all the usual amenities + bathrobe and plate of nice bisquits filled in every day. The only drawback was temperature which could not be adjusted. On the warm days of early November they had already started heating the building for winter, so it was slightly too hot.

They have a nice breakfast buffet with lots of options, including local specialities.

Maybe the best part of the hotel is the spa in the basement. It's very big with several saunas - unfortunately the steam bath didn't function. Anyway, the pool is big enough for swimming and athmosphere is very relaxing. The staff is very helpful.

  • Stayed: November 2012, traveled on business
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2  Thank Maril_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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209 - 215 of 322 reviews

Reviewed November 14, 2012

Everyone is very nice from offering champagne upon check-in, water at turn-down, to handling just about any request you can throw at them (ironing a shirt at 11pm). The rooms are very clean and the beds are very comfortable. Room service is tasty and the spa is amazing.

  • Stayed: July 2012, traveled with friends
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2  Thank BJ O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2012

I recently stayed at the Swiss Diamond Hotel to mainly use the SPA facilities. While the hotel was nice, the atmosphere serene and pleasant, I was slightly dissapointed that the Turkish Bath was completely out of order--and would not be repaired for another couple days--and the jakuzzi water was lukewarm.
At check-out, I was informed that parking was 12Euros, which was a surprise because it was not mentioned at check-in, and normally, in a five-star hotel, the overnight parking is free. Failing that, the staff should inform one at check-in what the charge for parking is.
I hope that the standard of five-star accommodation will be upkept and this truly stays the best hotel in Prishtina.

  • Stayed: November 2012, traveled with family
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Thank Sonamac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2012

This is a really excellent hotel and i cannot find faults at all. Service, staff, quality of rooms, breakfast, free wi-fi are all excellent. Excellent location in heart of city. May be more expensive than other hotels, but well worth it amd for me much better than the large international chain hotels. A great stay.

Stayed: November 2012, traveled on business
2  Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2012

Beautiful hotel in Pristina. The service is excellent and the staff very helpful. Great rooms, nice wellness centrum and exquisite wine list. A gem in a city that doesn't have too many. Slight setback was the disappointing standard breakfast.

  • Stayed: October 2012, traveled on business
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Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

We stayed two nights in Swiss Diamond Prishtina in August and loved it. It has to be the best breakfast I have ever had in a hotel and the coffee was so good. Did not have time to enjoy pool and spa but they looked wonderful. Receptionists very helpful and friendly. We managed to put our bikes together in front of hotel without any fuss from staff who were a bit bemused! Would recommend anyone to stay here.

  • Stayed: August 2012, traveled as a couple
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1  Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2012

Definitely it has all you expect from 5* that is the great plus... Service, room etc all is really fine. Also, hotel enjoys privileged location in the city center of Pristina close to main pedestrian boutique. Stayed in a single room and arrived very late so didn't have time to enjoy the spa which I was told by the locals to be state of art. Morning breakfast is good but could have more local specialties it would be a great addition for those who (like myself) don't have sometimes time to wonder around during short trip. Also what i value a lot hotel offers good coffee which is not american, but Italian (big plus). there is an upside to be done at the level of hot offerings (rather non-existent selection). On food, didn't have time to visit restaurant but lounge offers a good selection of drinks including OK wine by glass which is rare in this region. The service in the lounge bar is nice and polite while being natural.
Room itself is nice and convenient with all amenities needed (though a bit small). Minibar is well filled.
On improvement side: it takes 20 hrs to get an answer to reservation inquiry via e-mail (a bit long in the context that it is business knocking to the door). But front desk is well organized i.e. all ready when I arrived smooth check in etc.
I rarely praise individuals in my reviews but they have one deserving definitely a mention. It is a hotel driver. Extremely nice and helpful. He gives an excellent first impression while picking up from the airport. Also smiling and personally nice. He took care of my luggage while I was on the meeting without asking so at the time to go to airport all was ready in the car. Definitely good ambassador of the hotel.

  • Stayed: November 2012, traveled on business
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2  Thank GVA_lmb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swiss Diamond Hotel Prishtina

Address: Sheshi Nena Tereze, Pristina 10000, Kosovo
Location: Kosovo > Pristina
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 30 Hotels in Pristina
Price Range: $21 - $525 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swiss Diamond Hotel Prishtina 5*
Number of rooms: 140
Official Description (provided by the hotel):
Swiss Diamond Hotel Prishtina brings its distinctive style and sense of Swiss tradition and luxury to the city of Prishtina. The 140 rooms and suites, 4 Restaurants and Bars, executive floors and an exclusive Diamond Club, The Iliria and Ulpiana Restaurants, Lounge Bar and Diamond Club are all designed to create the exclusive experience of the Swiss Diamond lifestyle in a luxurious, yet welcoming, setting. The new hotel also features the first Wellness Center at this caliber in Kosovo, a total area of approx 1200 m2. The Wellness Center includes: Heated Indoor Swimming Pool, Fitness Room with state-of-the art equipment, Yoga Room, 6 Massage Rooms, 3 Solarium, Salt Sauna, Ice Cave, Steam Sauna, 2 Finnish Saunas, Infrared Sauna, Turkish Bath, 3 Jacuzzis and 1 Relaxation Room. ... more   less 
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