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Review of Emerald Hotel

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Emerald Hotel
Ranked #3 of 29 Hotels in Pristina
Certificate of Excellence
Reviewed February 6, 2014 via mobile

Stayed here for 4 nights during an official trip to Kosovo in February 2013. Excellent services, rooms were very clean and quiet with great amenities. Overall service quality was very good. And the food was fabulous. The only downside is that it is located a bit outside the main city.

Stayed: March 2013, traveled on business
Thank KaziNF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 19, 2013

Recently I went on a business trip to Pristina in Kosovo and advised by my travel agent to try the new Emerald Hotel which I did.
I was picked up at the airport by a pleasant young man in a comfortable air conditioned van.
On arrival at the hotel I was checked in by a friendly receptionist and offered a glass of mineral water or fresh orange juice. I was escorted to my room facing the rear of the hotel which had pleasant views of the countryside and the new sport area which apparently to open in early June 2013. I was told that the half sized Olympic swimming pool and new tennis court would be available to all guests staying at the hotel and that there would also be a new restaurant and bar. I am looking forward to trying this new area out on my next trip.
All the staff I encounted were very polite and helpful.
The new Shuttle service to the city is great especially as the van is cool and comfortable and times of departure and return from the city fitted my requirements.
The food I had in the top restaurant was excellent. I was told that there was a new Italian Chef there.
I have travelled all over the World on business and can thoroughly recommend this hotel to fellow business travellers.
keep up the good work.
Robert Arnold

Room Tip: rooms at the rear have a better view.
  • Stayed: May 2013, traveled on business
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3  Thank RobMarnold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2013

Stayed at the Emerald fro 2 nights this week. It is a little outside the centre of Pristina but a cab is only about 6 euro and they are easily found. Note that most cabs don't bother wit the meter so agree the rate beforehand.

Biggest issue was that the aircon did not work! my room was 26 celcius and the window would not open - the handle just went round and round. Also the towel rail was falling off the wall. That said, otherwise the room was large and clean and reasonably well appointed.

It is worth noting that no smoking rooms don't seem to exist - my room not only had an ash tray in it but there was a cigarette butt in it - not the best impression.

The restaurant is good and cheap (8 euro for a steak) with excellent food and the local red wine. The terrace would be pleasant except one night was 30th April when it is a local tradition to burn tyres... true! this made being outside unpleasant - but it is only 1 night in the year I am told.

So Emerald, keep doing what you do well but attend to the details please.

  • Stayed: April 2013, traveled on business
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2  Thank Dodswoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2013

Booked by a friend we had no idea what to expect. To our great surpise we found a very spacious and functional hotel slightly outside the city centre but with easy access from the airport. The traffic in Pristina can be challenging to say the least, lots of roads under construction. The room was spacious, business like. Good breakfast with local specialities and very welcoming and helpful check in staff. The only minus is the area which a bit industrial.

Room Tip: rooms with view to the front of the hotel have a nicer view
  • Stayed: March 2013, traveled on business
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3  Thank AsiaLovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2013

Excellent choice for Pristine business or conference meeting stay!
new hotel, very well appointed and managed.
The area is a bit isolated from the city centre, yet is very convenient located in the centre of new business parks and some of the new private hospitals.
It offers also an excellent conference and meetings centre.
Very good in house restaurant and room service!
hospitality services are very professional, really to an international standard and command of English language by hotel team is very good!

stars / category: 5 (according to international standard could be given a 4+, yet for local standards its really 5*!)

Lobby: very spacious, nicely decorated in an modern way, gives a nice feeling to spend time and socialise.

room type: standard on Club floor
room size: >20sqm, really spacious
room decoration design: modern with warm "earthy" colours!

smoking / non smoking rooms option: yes
view from the room:3/5 plenty of daylight thanks to large windows
opening windows: yes, partially and fully
balcony: no

Feeling of safety: very high
check in: fast / 2 min

floor quality (parket / marble/ carpet / other): carpets, well maintained
heating / airconditioning / ventilation: excellent one and very silent!
noise levels: insulation internal / external: excellent, absolutely silent
shading (electrical shades, curtains, etc): curtains (3 folds, offering total darkness)

feeling clean: 5/5
room lighting: 5/5
dimmer option: no
electricity sockets: ok, very convenient and also on working desk

bed: comfortable king-size bed
mattress: very comfortable
pillows: 4
covers (duvet, blankets,etc): duvet
linens quality: 4/5

wardrobe closet: yes, spacious enough
efficient clothes hangers: yes
shoe shine sponge / cloth: yes, sponge
sleepers:yes, ok quality
Iron & Ironing Board: no
trousers press: no

writing desk / workspace: yes
dustbin: yes

# of television devices in the room: 1 / HD LCD 232” TV (SONY, very good )
# of tel devices in the room: 1 / voice mailbox: no,
cable / satellite TV: yes
Digital TV Channels: yes
Pay TV: no
tv channels: > 20, including some international ones

i phone / pod / pad dock: no
internet connection: unlimited, free and fast!
high sped internet: yes
cable / wifi: wi-fi

Digital Safe: yes
notebook size: no
Refrigerator: yes
Mini-Bar: yes, well stocked at ok prices
Microwave: no
Coffee Maker: No
Water-boiler: yes
Toaster: no

daily newspaper: no
complimentary snacks/facilities: no
Extras: instant coffee and tea making facilities

bathroom size: 5sqm / well appointed, beige and anthrax coloured tiles and with granite sink
water quality / pressure: good / very strong
water temperature: hot enough!
ventilation: yes, 4/5
shower cabin: bath with shower (a curtain should be added!)
rain forest shower: No
heater / radiator in bathroom: yes, large
mirrors: very adequate
wall face mirror: yes
vatity set: yes
toiletry brand: own hotel brand
clothes hanging / drying cord: No
towels: 4, quality / softness: 3/5
bathrobe: yes, good one

weight scale: no
toilet paper quality / quantity: very good / / 2
dustbin: yes
toilet brush: yes, on free stand
tissues boxed, wall mounted dispenser: yes / boxed
tel device in bathroom: no
Personal Hygiene Pack: yes
hair dryer: yes, standard quality

Business centre: yes, very efficient
room service: delivery time of order 15-20min (dinner) / 15 (breakfast)

breakfast: very good
quality: 5/5
variety: 4/5

gym facilities: yes, very good and well equipped, spacious, good swimming pool (internal & external)
spa: very good
concierge service: yes, extremely good
parking: yes, free of charge
airport shuttle service: can arrange convenient and safe pick up
check out speed: quick (5min)

Room Tip: go for club floor rooms and not ones facing the petrol station!
  • Stayed: March 2013, traveled on business
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1  Thank Greg16672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

Splendid hotel, Pristina city is wonderful, the people are very kindly. The rooms are very comfortable, very clean, breakfast was varied.
I was here with my boss, we was very impressed by this little country.

  • Stayed: March 2012, traveled on business
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2  Thank Plapsa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2012

Comfortable hotel, good views through the large glass windows, spacious room, sober decoration, wireless acess to internet, large tv screen. Everything works perfectly, although too much warm ambiance in the room (had to disconnect the AC) in contrast with the white snowfall landscape all around, that you can also realize through the many glass walls in the ground floor spaces, or in the top floor restaurant, this time of the year (December). Polite reception staff is helpful and careful with your needs. And they will smile when you pass to the perfect breakfast buffet with everything you need that leaves you prepared for a working journey, as was the case. Pity it is not "in" the city itself so you can't go out for a stroll around (there is nothing outside except what seems a shopping center), you'll have to ask for transportation (taxi) and in 10 to 15 minutes you'll be in the city.City that seems (just had a glance) a fast-growing-village with a mix of everything and every kind of buildings, very allive and with the traffic of all the big cities in the world. You're in an Euroopean city, in a city of the world.

Room Tip: Stayed in the 3rd floor in a spacious room.
  • Stayed: December 2012, traveled on business
    • Location
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Thank SyncMasterPlus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Emerald Hotel

Address: Prishtina-Skopje Highway, Pristina 10000, Kosovo
Location: Kosovo > Pristina
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 29 Hotels in Pristina
Price Range: $142 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Emerald Hotel 5*
Number of rooms: 72
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