First impression is less than perfect. First of all, they (in my opinion) ask for way too many things before you are given a room. I am a citizen of Serbia, so for me, a national ID card was sufficient. However, since my wife is an obvious foreigner, they first asked for her passport, then asked to see the page where her residence permit is (they could not find it themselves), and on top of all that, they asked for passports of my two kids (ages 5 and 2). Only once I told them they are citizens (which was true 101%), they gave me the room key. On the other end, no deposit was required, I was allowed to pay at the checkout (2 nights stay). What was shocking to me, was that they kept my ID card (which I am required to have with me at all times), and I didn't notice it till the checkout when they gave it back to me.
To me (as a former hotel manager on another continent), to me it seems that hte building wasn't designed to be a hotel, or it was designed very poorly. One can enter the elevators without passing the reception. People with disabilities will have serious problems entering the elevator, because it doesn't reach the ground floor. Instead, guests must use the stairs to reach the first floor. It affects people in wheelchairs, parents with strollers etc. The only way to reach the first floor in wheelchair is using external slope, which reaches the first floor door. However, that door is locked most of the time.
Positive: Rooms are very good, so are bathrooms. Internet is free, but the signal is not good in all corners of the room and the speed varies from poor to average.
- Official Description (provided by the hotel):
- Hotel Aleksandar is located only 2.5 Km from the City center and 1.5 Km from the Novi Sad Fair. Hotel Aleksandar is an exclusive 4 star hotel, with 33 rooms and suites. A unique concept of the hotel Aleksandar combines high level of professional service and authentic interior which reflects a mix of elegancy and warmth. ... more less
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