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Reviewed May 15, 2019 via mobile

I wasn’t very impressed with the room I had and it lacked basic things in the room like coffee and a coffee maker. The breakfast was very nice and they had champagne. The gym was good also you could get some things done. The room was very small but I had only booked a regular room

Date of stay: May 2019
Trip type: Traveled solo
Thank SpartacusX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZMECHALEXANDER, Менеджер по обслуживанию клиентов at BANKHOTEL, responded to this reviewResponded May 22, 2019

Dear Mr. SpartacusX

Thank you for visiting the BANKHOTEL and taking the time to write a review on TripAdvisor.com.
We are disappointed that you was not very impressed with the room in which you stay.

You just needed to inform us immediately about the discomfort, and for you would have been available opportunity to see and choose a room for where you feel comfortable.

Unfortunately, coffee machine is available only in Junior Suites and Premier Rooms.

We are always ready to help you, hope that you will come to us again and we will take into account all your
wishes.

We really appreciate your feedback!

Best regards,
Alexander Zmecherovskyy
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2019

This is really a beautiful hotel, great building: historically and new, classy and modern at the same time. Amazing location with a very professional, friendly and helpful staff from the front desk (special thanks to Yaroslav and Oleksander) to the restaurant and spa. Great value for money with beautiful rooms. My one (502) was small with nice amenities, good toiletries, great comfy bed and very clean. Delicious and well served breakfast. Free water and nice gourmet chocolates every night. The fitness room was spotless and well equipped. I'll definitely return to this place on my next visit to Lviv.

Room tip: 502 was small, extremely comfortable and very quiet.
Date of stay: May 2019
  • Trip type: Traveled solo
    • Location
    • Sleep Quality
    • Service
Thank HPF1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2019

magnificent hotel with warm and professional staf and great service; lies exactly in the city center and has beautiful bank-like details. Shuttle service is great, breakfast is great, bar is excellent. Go there for a culinary experience!

Room tip: Just ask the staf and they will provide you with exactly what you want.
Date of stay: April 2019
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank P S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZMECHALEXANDER, Менеджер по обслуживанию клиентов at BANKHOTEL, responded to this reviewResponded 2 weeks ago

Dear P S,

Thank you for taking the time to write such a great hotel review here on Tripadvisor.

We are very pleased that you have become a guest of our hotel!
We are glad that we could make a good impression on you.

Thank you for such a warm review and appreciation, it was nice to make your vacation unforgettable.

We hope to see you again at the BANKHOTEL.

Best wishes,

Aleksander Zmecherovskyy

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2019 via mobile

The best option in Lviv this day's. Lviv traditionally give us plenty hotel options, but this is something definitely great. New, stylish, elegant and comfort hotel in city center. Great breakfast, great service (manager Oleksandr - 5 star service), very comfortable beds.

Date of stay: April 2019
Trip type: Traveled as a couple
Thank Коля М
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZMECHALEXANDER, Менеджер по обслуживанию клиентов at BANKHOTEL, responded to this reviewResponded 2 weeks ago

Dear Коля М,

Thank you for taking the time to write such a great hotel review here on Tripadvisor.

We are very pleased that you have become a guest of our hotel!
We are glad that we could make a good impression on you.

Thank you for such a warm review and appreciation, it was nice to make your vacation unforgettable.

We hope to see you again at the BANKHOTEL.

Best wishes,

Aleksander Zmecherovskyy

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2019

The hotel is located in a beautiful historic building right beside Ivano Franko university so it is close the famous Lviv opera house. I loved the big rooms, 5-star service, great value for money and best of all the superb breakfast!

Date of stay: April 2019
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
Thank ConorClyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZMECHALEXANDER, Менеджер по обслуживанию клиентов at BANKHOTEL, responded to this reviewResponded April 27, 2019

Dear Mr. ConorClyne
Thank you for staying with us, thanks for your review, it is important for us as we work hard to make everything for
your comfort and best impressions.
We will be very happy if you come to BANKHOTEL and be our guest again!
Best regards,
Alexander

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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