Just recently returned from that hotel.. No telephone in the apartments and reception which is not 24-hour available, by the way, located sufficiently far from accommodation places. So, in case of emergency the guest has no any possibility to contact the reception promptly when necessary.
During all my 12 day stay there the apartment was never cleaned and the garbage basket not once was emptied. Only fresh towels were left on the kitchen table once..
But all those disadvantages were surpassed by some absolutely wild accident happened to me there. The day before the departure during my short absence some my belongings disappeared from my locked apartment. Those were some jewels being permanently kept in the same place during all the time of my stay there. The most unbelievable was that the reception personnel’s reaction was extremely indifferent and passive when I informed them about that. Well, somehow they called in some lazy manner their security, but when I met those guys the impression of absolutely helpless service I’ve got from them. They even did not make an attempt to question some maids who had an access to my apartment, at least. The only thing I was told by them – go to police in the morning..
I do have really strong reason to suppose that the theft was committed by not some casual thief roaming the hotel territory searching for some tourists' belongings but by someone of staff who is pretty confident and good knowledgeable enough about what concrete things and where are located inside the guests’ rooms because the door of my apartment was not broken open and remained locked when I came back; no opened windows as well; also, there was no any trace of presence of someone from outside in my apartment searching for some valuables, ransacking over the rooms, making some mess all around, etc. After the theft occurred everything in the apartment had the same look and condition as before I left it (except my stolen belongings, of course). Obviously, it could be done only by someone who possessed a key to my apartment, knew pretty good when I go out and what he/she might to fetch from there definitely.
The receptionist confirmed that only a few persons of staff had keys to my place. Nevertheless, no one of them was questioned in connection with that accident when I complained.
But what was the most shocking that during next morning when I was absent for applying to police about the accident in Pula the next theft happened in my apartment! Now it was Kodak camera. No need to describe how furious I was then. After discovering that I rushed to the reception again and faced absolutely calm and indifferent reaction to my news there again. The receptionist even did not call the security and only told the same as before – go to police.. And for the second time the same day (but late in the evening now) I had to go to police again to report about one more thing disappeared from my apartment..
Probably, the thieves believed that if stealing just the day before the guest’s leave the guest just would not have enough time and energy to develop the scandal. They were wrong. I managed to find enough time and energy to start the matter in the police and to warn about that crime so much people who kept staying nearby my apartment as possible. Moreover, I’m writing about that here now to let potential guests of Splendid know about my story and to recommend keeping away from that hotel if planning their holidays in future there. The same notifications were already made by me to all my friends, colleagues and acquaintances to avoid booking accommodation in Splendid (Pula) when planning to spend their vacation in Croatia.
Just today I have got also a message from my incoming company Atlantis Travel about their intension to make an official complaint to Splendid in connection with my case.
As a conclusion – that was just “the best” vacation in Croatia I have ever had there before..
- Official Description (provided by the hotel):
- The surrounding rocky coast is on agentle incline to the sea, and many of the apartments at the Splendid Golden Rocks Istria afford spectacular views over the Adriatic Sea, as well as over Pula's charming seafront promenade - Lungomare. The Splendid Golden Rocks resort is idyllically situated in the popular area generally known as 'Podstinje' or 'Golden Rocks' in Croatia. The Splendid Golden Rocks Croatia resort attracts families in particular, because of its child-friendly policies, and perfect seaside location. At the hilltop of the tourist complex is Fort Bourgignon, which dates back to the Austro-Hungarian period, and is a magnificent example of architecture and history which guests find fascinating. ... more less
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- Also Known As:
- Resort Splendid Hotel Pula