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“Pula visit”

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Guest House Riviera
Ranked #25 of 31 Hotels in Pula
Reviewed April 29, 2013

Nice old hotel on a perfect location with a nice view from the sea side rooms. Staff is very friendly and helpful. The rooms are a bit outdated, but the location of the hotel compensates a lot. Breakfast is also good. Overall good hotel for a fair price.

Stayed: April 2013, traveled with family
2  Thank VojinovicM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Manager at Guest House Riviera, responded to this reviewResponded August 9, 2013

Dear guest,

We are very grateful you sent us a review about our Hotel Riviera and glad to hear you enjoyed the time spent at our facility as well as the sea side room, friendly staff, food offer and hotel's location.

Until your next visit we send you our best regards.

The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (150)
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Reviewed January 19, 2013

Great hotel just a 5 minute walk from the bus station. Literally 5 minute walk from everything once you get your bearings. SO grand and beautiful, with large rooms and updated bathrooms. We had 2 balconies overlooking the Adriatic to choose from. Great little breakfast on the large balcony was perfect for drinks before dinner. Only downside: mosquito issue was pretty frustrating, but keeping the bathroom door closed at night seemed to help. Impoverished nobility, perfect description!
Front desk was extremely service oriented, and very pleasant to deal with.

  • Stayed: May 2012, traveled on business
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1  Thank Tracey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Manager at Guest House Riviera, responded to this reviewResponded August 9, 2013

Dear guest,

Thank you for your review about our Hotel Riviera. We are pleased to know you have enjoyed your stay at our Hotel as well as appreciated our helpful staff, food offer and hotel's location.

Until we see you again within one of our facilities in Pula we're sending our friendliest greetings.
The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2012

The building is really impressive as its terrace were in summertime you can have breakfast, gorgeous! you can almost feel how luxurious it was many years ago! The breakfast is OK, with some heathy solutions and you will not stay hungry. Rooms are OK in size but very very worn out, like 50 years old furniture as well as everything on the walls. The same feeling is at the reception. However you can see that it was nice long ago. But the view from our room was marvelous, straight on the Amphitheater. Just few hundred meters from the Amphitheater. The service is sort of OK, I'd say average and it still reminds of all socialistic style (pre-war) service. Helpful staff in its own way. We had our MC with all kind of extra equipment and they offered very good and safe parking spot next to the entrance although the same was not a parking place. This building has a great potential and its pity that it falls apart!

Room Tip: Ask for the room facing the Amphitheater, not sea view.
  • Stayed: June 2012, traveled as a couple
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1  Thank LolaSweden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Manager at Guest House Riviera, responded to this reviewResponded December 11, 2012

Dear Guest,
Thank you very much for your detailed feedback! We very much appreciate your inputs and would like to underline how useful your comments are. It is a pleasure for us to read, that you enjoyed the breakfast on the terrace and the Roman Ammphiteatre view from your room. We are glad that you had a nice stay with us and that you found our staff friendly and helpful.
The Riviera is a historic building form the Austro-Hungarian period in Pula. As you have noticed, it needs to be renewed, but unfortunately for bureaucratic reason we are still not allowed to take any serious step to renew and re-modern Riviera. We hope to have the chance to have you as our guest again soon!
Best Regards,
The Arenaturist staff

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Reviewed October 1, 2012

This beautiful old five-story hotel, in the neo-Baroque style from the late 1800s, appears to be a work in progress for the hospitality company called Arena which has a dozen or more properties throughout the Istria peninsula.

Look one way and you see ornate public areas on each floor and a spacious breakfast room/ evening pub with a gorgeous terrace.

Look another way and you see a building badly in need of a several tubes of caulk and a many gallons of paint.

But if you like old hotels with a ton of character like we do, then you can put up with areas of shoddiness interspersed with splashes of beauty.

Our very large triple room (#409) had twin beds, a couch, desk and chair and a walk-out balcony with amazing views of the harbor and town. Also a mini-fridge and satellite TV.

For some unknown reason, the triple is priced the same as a much smaller standard double room (without balcony) at Euro 58 per night ($75). The oversized bathroom had an excellent shower and plenty of hot water.

Breakfast was included in the price and it was one of the best morning meals we've ever had in our travels throughout Europe. Eggs cooked to suit; potatoes; sausage, bacon, pancakes assorted pasteries, juice and a lot more. We were so stunned by the quality of the breakfast, we made several trip through the buffet!

A small grocery store was a block away where we picked up juice, snacks and beverages for the small fridge during our two-day stay.

The staff was exceedingly friendly, particularly the front desk employes. Arena HQ promptly answered all my email inquiries and my preferences and special requests were noted on the reservation form sent to me and the Hotel Riviera. And all requests (fourth-floor corner room, balcony and twin beds) were granted.

The Riviera is in the center of town, just blocks from the Roman coliseum and various other ruins. There are dozens of restaurants less then three blocks away.

I can't emphasize enough that this establishment (which is classified as a 'Guest House' rather than the next higher classification of 'Hotel') may not be suitable for a lot of travelers. Check out their website and, more importantly, the Trip Advisor reviews. Then you can make an informed decision based upon your style of travel.

  • Stayed: September 2012, traveled as a couple
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1  Thank D.Farkswald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Manager at Guest House Riviera, responded to this reviewResponded October 18, 2012

Dear D.Farkswald,
We would sincerely like to thank you for having written such a nice and positive review of the Riviera on Tripadvisor. We are incredibly glad that you liked the special historic atmosphere present in the hotel and that you enjoyed the breakfast served and the friendliness of our team.
Just as you noticed, the building is a very important historic construction from the Austro-Hungarian period in the centre of Pula, and as a company we have big plans to give back to Hotel Riviera the splendor it deserves.
We are always replying to the reviews of our guest to let them know that we did not forget this great building but, unfortunately for bureaucratic and legal reason we are still not allowed to take any step in the renovation of the hotel.
Once again, we would like to thank you all your kind compliments. Your praise is motivation for us to continue to do all that most possible to make our guests’ stay relaxed and.. memorable.
Kind regards,

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Reviewed September 6, 2012

We stayed one night at this hotel and couldn't get out quick enough. The positive is at its in a good location, easy to get to coming into town and close to the old city but that's where it ends. It looks like it was once a stately building but has definitely fallen into disrepair. No money has been spent on upkeep for a long time it seems. They don't turn on the lights in the foyer and passageways on some floors, I guess to save money.

The rooms don't have air conditioning so in warm weather it's stiflingly hot. Opening the windows doesn't help as you get overrun with mosquitoes and there's a night club near the hotel which ran from around 11pm to 3am. We had no hot water in the morning for showers and the bathroom smells bad.

I would recommend trying somewhere different as this does not deserve more than a one star rating.

  • Stayed: September 2012, traveled as a couple
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Thank jparker65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2012

The hotel is old, used, needs renovation. But this being told, the hotel is a treasure. It's actually not a hotel ... it has now lower classification as a guest house. But the rooms are big and comfortable (no airconditionning), no extras, exept little fridge. Parking is just in front of the hotel, personal friendly. Location: center of Pula, near Colosseum. View to the port and to the colloseum.
Good old times, luxury... at affordable price. You may wake up in 70'...

  • Stayed: August 2012, traveled as a couple
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Thank jan1968Slovenia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Manager at Guest House Riviera, responded to this reviewResponded September 17, 2012

Dear Jan,
Thank you for your kind review of the guest house Hotel Riviera on Tripadvisor. Just as you have noticed, the hotel is a very historic building in Pula, existing even before the Yugoslavian times.
Unfortunately for bureaucratic reason, we are still not allowed to take any serious step to renew and re-modern Riviera. We hope to have the chance to have you as our guest again soon!
Best Regards,
The Arenaturist staff

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Reviewed August 11, 2012

If you are looking for a nice, comfortable and romantic hotel do not stay here! If you want to be somewhere a bit different, not fussed about luxury and are travelling through then this place may be ok. It could be an amazing place but has poorly been neglected. When we first got there we were really intrigued by it and found it quite a fascinating place but over the few days we stayed there found it quite depressing! It feels like the hotel from The Shining and is really spooky as they do not put the lights on on most of the levels, which are vast and empty. We were on the fifth floor and next to our room was a curtained off part. We went to investigate and found decrepit rooms with moldy walls and crumbling plaster. The door to our room looked liked the lock had been kicked in at some point and not been repaired properly- we did not feel very safe! The breakfast is quite sad and the staff wait round in a very strange way- watching your every move! On the plus side, it's in a great location, the reception staff are helpful and it will give you lots to talk about and wander about it's history! Judging by other people's pictures we had the best of the rooms which are very big but no air con. It's incredibly overpriced for what it is and when you get there you realise it has been renamed the Hotel Riveria GuestHouse! There is a club near by which is open until 4 in the morning and may keep you awake.

Room Tip: Ask to see you room first before you commit!
  • Stayed: August 2012, traveled as a couple
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Thank lild28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arenaturist, Manager at Guest House Riviera, responded to this reviewResponded September 18, 2012

Dear lild28
Thank you for taking the time to write your opinion of Hotel Riviera on Tripadvisor. Just as you describe in your review the hotel represent a very famous building from the Austro- Hungarian Empire. We have big plans for the reconstruction of this historical monument building, unfortunately for bureaucratic reason, we are still not allowed to take any serious step to renew and re-modern Riviera. We hope to have the chance to have you as our guest again soon in Riviera or in any other hotel of the Arenaturist portfolio
Best Regards,
The Arenaturist staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Guest House Riviera

Address: Splitska Ulica 1, Pula 52100, Croatia
Location: Croatia > Istria > Pula
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #25 of 31 Hotels in Pula
Price Range: $62 - $66 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Guest House Riviera 2*
Number of rooms: 82
Reservation Options:
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Also Known As:
Riviera Hotel Pula

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