What do you expect from “family owned boutique hotel” (as stated at the web site of Berkeley Hotel)? Unique location, high quality design of rooms and qualitative fittings, personal touch, professional and attentive staff with “guest is always right” attitude? If yes, you should go to find another boutique hotel to stay in.
I read carefully reviews on TripAdvisor before booking this hotel and concerned over the way hotel’s management replies to guest reviews with any criticism. I found it rude and unprofessional. (Already waiting for angry comments to my review :-) But I decided to give a chance to the hotel since it could always be inadequate guests who demand a room service or minibar from 2 star motel and you cannot blame the hotel in this case.
The location of the hotel is definitely not central. And definitely not a “boutique” location. One needs a good bus or taxi ride to get to the old city gate. However the street is quiet and a bus stop in 5 minutes walking down the road. The neighborhood is lovely built-up with residential buildings, nothing scary as other guests noticed. Not a lot people on the street in evening, but that is residential part of the city, everybody’s at home. The hotel features handy underground parking that was a key reason I decided to stay there.
The lobby area couldn’t brag about nice décor or cozy lobby-bar. The reception lady was totally indifferent. I wouldn’t say she was unfriendly but I didn’t feel welcomed. She didn’t give us the room key, but already asked, “When will you leave tomorrow?” I believe it could be a reason to ask that question, but it made me completely stunned. I was not checked in but already got a question when will I leave! Later I noticed that there were a lot of different signs forbidding one or another thing. “Do not use this door to access pool area”, “Do not take the food out of the breakfast room”, “Pay the bill day before if checking out before 8 am”, etc. All these small details do not give you a warm welcome.
The room was really spacious with long corridor, sitting area and balcony overlooking pool area. I believe 3 star hotel chain would make 2 smaller rooms out of this one. Or accessible room for handicapped guests. Bathroom was large but with essential things only: wc, lonely shower cabin, small wash basin. Shower cabin looked strange in such large bathroom. What I disliked the most was the sewerage smell. The room furniture was very basic. A large fridge (so called “minibar”) with tea/coffee facilities on top was standing in the middle of the room making a noticeable noise. Air-condition was very effective. The bed was good. Cleanness of the room was so-so.
A great extra of the hotel is pool area with “honesty bar”. Guests are welcome to take snacks and drinks by themselves making a note what they took and what room number they were from in the provided list. Pool area was relaxing, nothing to complain about.
A couple of words about breakfast: it was awful in comparison with other 10 hotel breakfasts I experienced in Croatia during my stays across the country from small B&Bs up to legendary Regent Esplanade at Zagreb. A very limited selection of fruit, cereal, bread rolls and yoghurt was on the buffet. Hot dishes (eggs with 3 filling on your choice) need to be ordered from a gruff breakfast lady. Portions were small and the food was too greasy. Not a good start of the day.
- Official Description (provided by the hotel):
- Your home away from home in Dubrovnik...Conveniently located in Gruz harbour, the Berkeley Hotel offers 24 modernly furnished rooms and apartments ideal for travellers making a short visit to Dubrovnik as well as those spending more time exploring the area. Our friendly staff look forward to welcoming you to Dubrovnik and are more than happy to assist in any way possible to make your visit to Dubrovnik memorable. Centrally located in Gruz harbour, the Berkeley Hotel is only 2.5Km from the historical Old Town. Our proximity to the main bus and ferry terminals makes it easy to visit all areas of Dubrovnik and the surrounding region. For those wanting to recharge and unwind, enjoy Berkeleys outdoor pool and sundeck area or feel rejuvenated after a visit to the newly opened SPA at the Berkeley; a newly opened boutique spa opened at the Berkeley in 2015. ... more less
- Reservation Options:
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- Also Known As:
- Berkeley Hotel Dubrovnik