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“Great Stay 1st Class Location”

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Rixos Hotel Libertas
Ranked #13 of 68 Hotels in Dubrovnik
Certificate of Excellence
Reviewed June 12, 2011

Hi Travelers
We've just returned from the Dubrovnik Rixos Libertas Hotel we traveled with Thomsons on a seamless package from start to finish. Our first impresion was wow then after a frendly checkin then the room was an other wow The glass walls on the bathroom was a novilty and gave us a good laugh. Then as we had a sea view we drew back the certains and we had a big wow the view was second to none.
As we were All Inclusive package we were impressed with the lunch,wine and beer. The hotel has not grasped the all inclusive concept as it has a list of drinks you can pick from, meals are at a set time and snacks are served in the lobby bar at 16:00 for an hour .
Drinks are served in the Lobby bar which has a fantastic terrace and the decking area by the pool but in the evening drinks are only served in the lobby bar as the pool bar turns into a fish resturant which you get 20% off, but if you have snacks by the pool through out the day you have to pay for them but if you eat breakfast and lunch there's no need for snacks by the pool.
The food is a buffet service with a Medeteranian theme with anti pesto bar cold cuts home made breads and four choices of hot dishes and to be fair the hot dishes could have been better. but saying that I enjoyed my meals. The sweet bar had a full range of cold sweets and fruit.
I'm not a beech person which was good as there are no beeches as we know them, there gaps in the rocks which you can swim from.
The staff were friendly and helpfull and seemed on the ball as one would put it.
To sum it all up it's a great hotel five stars I would say would be pushing it a bit but it's twenty minutes walk to the Old Town is a bonus and nothing is to much for the staff on a personal level some one in reception noticed it was my birthday on our stay and delivered a Birthday cake and Card nice touch. I would term there all inclusive package as to be fair Full Board with a Drinks Package I will return before the euro takes over!!!

  • Stayed: June 2011, traveled as a couple
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4  Thank twdkelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 12, 2011

After a day of flying, we rented a car at Dubrovnik Airport and drove to the Rixos Hotel where we had reservations for 2 nights. When we arrived, the woman at the desk told us that the hotel was overbooked and could not accomodate us but that they had made other arrangements for us at the Hilton. This was May 2011 and our reservations for two couples had been confirmed since February. The Hilton Hotel staff told us that they got the call from the Rixos Hotel only that morning. So, we were basically kicked out and the Rixos did nothing to make amends. There was no management apology and no Hilton upgrade offer. Travelers should think twice about making reservations at the Rixos Hotel Libertas. They are unreliable! The Hilton turned out to be great...
BR

  • Stayed: May 2011, traveled as a couple
    • Service
6  Thank LivvyRose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2011

A Communist-era hotel, tucked into a bay near the old city, now totally revamped and reopened as a 5-star luxury hotel & spa.

My room on the top floor was decorated in calming whites and neutrals with a great view over the Adriatic coast, and the medieval walls of old Dubrovnik just visible in the next bay along (it's a pleasant 20-minute walk to the old town). My bathroom was spacious, and the room's technology not too baffling. It was lovely to sleep with the balcony doors wide open and wake with the sunrise to the view of the sea.

Food was generally excellent, particularly so in the Azzur fish restaurant by the beach (oysters, calamari, squid risotto etc), though the mosquitoes in the evening were ferocious (bring some repellent to dinner if you’re eating outside!).

Service in the hotel was good and the staff very friendly. A high point was the Turkish hammam in the spa (Rixos is a Turkish company, which probably explains the strong ethos of hospitality amongst the staff). The downside? The piped music in all public areas, even outside - in an age when everyone has their own iPod it would have been nice to just listen to the sounds of the sea. Or maybe I’m just old-fashioned.

Room Tip: Make sure you get a room with a sea view!
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  • Stayed: May 2011, traveled on business
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3  Thank gipsy_spirit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosHotelsUK, Public Relations Manager at Rixos Hotel Libertas, responded to this reviewResponded June 4, 2011

Thank you for reviewing our wonderful property in Dubrovnik.
We will address the piped music issue and hope to welcome you again soon in Rixos Lilbertas Dubrovnik!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2011

As we arrived in the evening at the reception, everything seemed perfect, we were given the keys, even got a smile from the receptionist and went to our room. But, as we entered the room, there was a horrible smell, like sewage. Ok, we opened the balcony doors, so it fixed the problem for now, but it was very disappointing. Then, we entered the bathroom and there on the floor was TA-D-AAAA, a big black hair, definatley not ours. We also find its friends on the floor near the bed... The next morning we kindly asked at the reception to clean our room a bit better, but when we returned, the black friends near the bed were still there, so we again asked kindly to clean our rooms. At the end, the cleaning lady yelled at her boss in front of us, and she unwillingly finished her job and I really don't need to say, what did we think about that... Also, they closed our balcony door and when we eneterd the room, we again felt that horrible smell and later saw a little bug in our baththub - I pretended that it wasn't cocroach, but it was... (the next day we saw the whole family in the corridor). All the other things were pretty much ok, breakfast was ok, but they don't have a selection of teas, but give you the one they have (ok for a 3 star, but not 5). The pool area is nice, but they have woodden floors and the waitresses on rollerskates and as soon as you fell asleep, they pass by and wake you with the noise they make on the wood... and yes, they let the local kids to swim in the pool which is also unthinkable! I don't to write anymore now, I think it's enough for you to make a decision....

  • Stayed: May 2011, traveled as a couple
    • Value
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1  Thank Juzba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosHotelsUK, Public Relations Manager at Rixos Hotel Libertas, responded to this reviewResponded June 4, 2011

Dear Juzba, I am very sorry to hear about your experience at our hotel. I can assure you that this is not the usual way and we checked all our rooms today the issue regarding the smell is addressed and sorted. We have also spoken to the cleaning personal in order to find out what has gone so terribly wrong here. We have a very strict quality control system in place to ensure the cleaniness of our hotel and rooms meet the highest standards. I deeply apologise for this and assure you that we will tighten our attention on these issues.

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Reviewed May 26, 2011

Overall this hotel was very good and up to 5* standard, however the rooms could have been better, these probably 4*. The Spa area was great, wonderful views of the sea and coast from all bedrooms, with the benefit of having your own terrace with lounges and table. Breakfast was buffet style, but a wide selection and again having great views, also outside eating on the terrace.
All staff were generally very helpful and accommodating, speaking some or very good english.
No robes in the rooms but free on request.
Good location of the hotel made it an easy, safe 15min walk into old Dubrovnik, although a good bus service if required.
Taxi from airport is approx £32, we used the shuttle from airport and local bus to hotel, in total for 2 of us was £11.50
Overall good and would go back

Room Tip: Ask for room on high floor, level 4 or above
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  • Stayed: May 2011, traveled as a couple
    • Value
    • Location
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Review collected in partnership with OctopusTravel
2  Thank HertsVista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosHotelsUK, Public Relations Manager at Rixos Hotel Libertas, responded to this reviewResponded June 4, 2011

Thank you for reviewing our beautiful Rixos Libertas Dubrovnik. I am happy to hear you have spent a good vacation with us, enjoyed the spa area and the stunning views. I hope to host you again soon at Rixos Libertas!

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Reviewed May 23, 2011

My wife and I along with 2 friends from the UK booked this so called 5 star all-inclusive hotel for the first week in May. This hotel is definately not a 5 star and is not ready for an all-inclusive status. The people on the front line ie servers, cleaners etc look to be scared to death of losing their jobs. This is very unsettling and stressful. There doesn't seem to be anyone who understands what an all-inclusive is as we had to sign for everything.We did not get charged however we were worried that we would have a huge fight in the end over extra charges. There were definately not enough front line staff to deal with the number of people so the service was very slow and quite disjointed as they would not let us take our our drinks to a table from the bar.

It became obvious to us that the management of this hotel is very poor. If it were me i would start training everyone from the beginning in terms of what an all-inclusive means and what service delivery means.

There was a sewer gas smell throughout about half of the hotel and no one seemed to worried about it. You would never have this in a proper 5 star. Only about 50% of the services that were promised in the brochure were available for use. The food was good however very little variety from day to day with only one option being the buffet. Our room was very nice however our friends had to be moved due to the sewer smell which were making them sick! Fitness room, swimming pool, snack bar, disco were all closed.

We cannot ever recommend this hotel to anyone. It may have been a 5 star in 2008 however the service was a 2 star and the food a 3 star. Not worth the money at all. I will go back to dubrovnik again and likely stay at another hotel which is much better value.

I should also bring up Thomson Travel which advertises this hotel as a 5 star. When the consumer books a holiday, they depend on the travel company to be somewhat accurate within reason. This was not the case here. I would sugges they change the rating immediately.

Room Tip: Alway check with Trip Advisor
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  • Stayed: May 2011, traveled as a couple
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Thank wgarten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosHotelsUK, Public Relations Manager at Rixos Hotel Libertas, responded to this reviewResponded June 4, 2011

I am very sorry to hear about your experience. You came in the beginning of the season and we had an issue which caused a smell in some parts of the hotel but this is now fully sorted. In regards to the services as you came early in the season the in-house disco was not yet opened but this should have mentioned to you by Thomson Travel. I really hope to welcome you as our guest again in order to make up for the previous mistakes. I assure you that all your points have been addressed and fully implemented.

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Reviewed May 17, 2011

It is in a great location, have a nice view to relax. Loved the food and will be back to Rixos again next time. Bravo Rixos Libertas.

Room Tip: City view or sea view, both are nice...
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  • Stayed: May 2011, traveled on business
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Thank rina3010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosHotelsUK, Public Relations Manager at Rixos Hotel Libertas, responded to this reviewResponded June 5, 2011

Dear Rina, Thank you very much for your review. It would be our pleasure to welcome you again at Rixos Libertas. Kindest Regards

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Additional Information about Rixos Hotel Libertas

Address: Liechtensteinov Put 3 | Dubrovnik Neretva County, Dubrovnik 20000, Croatia
Phone Number:
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Dubrovnik
#9 Family Hotel in Dubrovnik
#10 On the Beach Hotel in Dubrovnik
#12 Luxury Hotel in Dubrovnik
#12 Spa Hotel in Dubrovnik
#24 Romantic Hotel in Dubrovnik
Price Range: $75 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rixos Hotel Libertas 5*
Number of rooms: 254
Official Description (provided by the hotel):
A landmark of exceptional Croatian hospitality, the waterfront Rixos Libertas Dubrovnik has been reborn as the ultimate contemporary design hotel with luxurious facilities for discerning travelers. Home to 254 guest rooms that combine panoramic views of the Adriatic Sea with pampering facilities that indulge and inspire, it is conveniently located only 15 minutes away from Dubrovnik Old Town and 25 minutes away from the Dubrovnik International airport. ... more   less 
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Also Known As:
Rixos Hotel Dubrovnik

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