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“Need to improve the cleanliness”
Review of Ariston Hotel

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Ariston Hotel
Ranked #14 of 68 Hotels in Dubrovnik
Certificate of Excellence
Reviewed November 2, 2012

We stayed here two nights with a group tour. The room access was not good, we need to carry our luggage to a staircase before the lift. After coming out from the lift, we need to go up a few steps up the stairs again before we could reach our room. It would not be easy for elderly guest or guest with big luggage.

We were quite disappointed to see our beds linen was rather old and off color( white became yellowish), we requested a double bed but the hotel just gave us twin bed joined together. The walls of the room also badly stained by luggage marks. Even the floor carpets and bed side tables could see dust particles, luggage stool and the sofa also dirty and stained. We complained to the hotel, they explained that they were overbooked. They changed the bed linens and did some superficial cleaning.

It is a pity this hotel has good location, can have breakfast with sea view but they should improve on the service quality in term of cleanliness and convenience. They should provide a ramp to pull luggage rather than expecting the guests to lift them through the staircases.

Overall we feel that the hotel is below our expectations in terms of cleanliness and room amenities. The hotel has nice open dining area with good sea view but the room is too basic and not very comfortable. This hotel fits those who like to enjoy the surrounding view and don't intend to spend much time inside the room.

  • Stayed: September 2012, traveled as a couple
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1  Thank happy128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 22, 2012

We stayed in October 2012 in a double room with a luxury sea view.
The room was great and it did have a wonderful view with terrific sunsets. Would have preferred 2 armchairs but coped ok!
The bathroom was good with a massive bath and power shower.
The website we booked on said there were tea and coffee making facilities in the room, there were none in ours but reception kindly provided a kettle though they said they did not offer this service anymore. (We took our own teabags!).
The hotel was very clean. The maids, front of house staff and porter were all very polite and efficient.
We stayed B & B after reading the restaurent reviews. The breakfast was typical, cooked and cold buffet etc. The only none 5* element was the restaurent staff. No service whatsoever, I asked for a jug to put milk in and was gived a teapot. Dishes not cleared away, had to ask for spoons and forks everyday! Think the problem is training. This didn't spoil our stay, became a bit of a joke!
Hotel location was great, bus stop just outside. We bought a 3 day Dubrovnic Card for £180 kn very good value. As others said buy your bus tickets from the hotel or ticket booths they're cheaper.
Lots of restaurents in Lapad, we liked Mama Mia's, good value and service.
In the City watch out for cover charges we were charged £40kn for the privilege of a table. Try the coffee shops and restaurants in the side streets, much cheaper.
Ifyou just want a sandwich to eat try "TutteBene" in the Old town.

Room Tip: Ensure you ask for a seaview on at least the 3rd floor.
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  • Stayed: October 2012, traveled as a couple
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2  Thank HappyGrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2012

We arrived home last night after a fantastic 4 days. We booked a Romantic Sea ViewRoom and that is exactly what we got - a suite with lounge area with large flat screen TV (kitchen area too) 2 beautiful bathrooms one with separate shower, the other with large bath/shower, twin sinks and loads of luxurious toiletries. The bed was so big and they had put a heart made up of real red rose petals on it together with champagne (well sparkling wine) and chocs and a voucher for a spa treatment and another large flat screen TV in the room too. As we arrived in the dark we couldn't see much of the view but on waking the view from our balcony was to die for, absolutely fantastic.
The staff from check in to check out were so friendly, nothing was too much trouble and they all speak perfect English putting us to shame. As in previous reviews the hotel was ideally located for the local bus although we didn't find the little path which took us to the bus stop until day 2, it's almost opposite the entrance to Hotel Ariston but we were told to go right!! We used the bus twice a day and bought a 3 day Dubrovnik Cardfrom reception for 180 kn which allowed you unlimited travel and entrance to some of the museums, the walk around the old city walls and discounts at various shops and restaurants.
We realised we were in the Royal Princess part of the complex which the porter said was only 4 months old but everywhere in the hotel (and city too) was immaculate.
We only ate in the restaurant in the evening on the first night and it was OK, nothing special and the same we would say for the breakfast, plenty of fruit, cereals, yogurts, bread , cold meats and cheeses and they did hot food ie bacon (not that good), sausages (!) well done scrambled and boiled eggs, also grilled vegetables, rice,peas !!!!!! But we never went hungry. We returned every night to eat in The Old Town where you were spoilt for choice and we were never disappointed and we loved eating outside and soaking up the atmosphere.
The facilities at the hotel were great, 3 outdoor pools, 2 by the beach and the other which is where we spent some time was the infinity pool by the spa which we had to ourselves most of the time, there were plenty of sun loungers. In sun and shade and a lovely seating area next to it with wicker settees, chairs and tables. There was plenty of space everywhere! With undercover seating in the beach bar, plenty of seating outside reception on the balcony overlooking the sea. The free wi-fi was useful too.
All in all we really enjoyed our stay which followed a party for our 40th Wedding Anniversary at home and one in a hotel and completed a really pleasant time and a holiday we will remember for a long time to come. We would happily return.

Room Tip: The Romantic Sea View Room was fab
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  • Stayed: October 2012, traveled as a couple
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1  Thank PerrysStokeonTrent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2012

My wife and 4 year old daughter and I were here for a week in June 2012. It was our little girl’s first time outside the UK, and we had a wonderful time.
The hotel was superb. We had a family room with a double bed for us and a single bed for our daughter. The room was huge, luxurious and clean. The bathroom was lovely. The balcony had a nice view of the parkland opposite and even though it was not a sea view room, because the hotel is on a peninsula, we had a view of the water.
The hotel staff were friendly and helpful the whole time we were there. The breakfast was lovely and the breakfast room was very nice, including a large shaded terrace with sea views. We did not eat evening meals at the hotel.
There are 3 pools. 2 are salt water (but still very nice) and small fresh water pool is lovely and much quieter – our little girl learnt to swim without her arm bands!
There is no beach at the hotel, but there are steps down into the sea and you can swim safely in the sea next to the hotel.
The hotel is a short bus ride from central Dubrovnik and the buses are cheap and go very regularly from just outside the hotel. Better still is the pleasant walk down to the local suburb of Lapad. It is a nice walk down a path above the water and takes maybe 20 minutes to walk into Lapad, where there is a large choice of bars and restaurants, a nice (but stony) beach, a lovely kids’ playground, a good supermarket and all local amenities.
We had more or less the best holiday ever at this hotel and would recommend it to anyone. It is lovely.

  • Stayed: June 2012, traveled with family
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4  Thank Kiel9495
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2012

This hotel is in a great location with stunning views of spectacular sunsets! There is an excellent regular bus service into the city which runs until 1am and it's not expensive. If you buy your ticket from the hotel, it works out slightly cheaper. Also, if you are going to visit some of the ancient buildings/museums, you should buy a One/three/five day pass, which includes bus journeys. You need a ticket to visit the City walls and that is included and a wonderful experience! It is based on a one way system and there is a North and South route - it was so busy at around lunch time, that we only managed the South section. I reckon all the Cruise ships bring their tours in at around mid day! The cable car up to the War Museum is worth a visit, with excellent presentations on the Homeland war - very moving and so fresh in the minds of the residents... The walk to the base of the cable car is not easy and there were few signs, but persevere!
Back at the Hotel, our room was extremely comfortable, clean and modern. There was a lack of drawers, but plenty of hanging space and a good size safe, big enough for a small laptop. No tea/coffee making facilities, but a well stocked fridge. The water is safe to drink. We had a large bathroom with big bath, power shower, bidet etc. and plenty of towels, changed regularly.
There were plenty of sun beds and parasols and towels are available. A good choice of pools/steps into the sea. The pool bar had a nice choice of snack meals and they were presented well. There are plenty of places to walk to, in either direction along the footpaths, although these can be rather rough and not always well lit at night. Reception/porters are very helpful and our Cosmos Rep, Joseph, went out of his way to give suggestions of things to do/places to visit, rather than simply selling the Company Tours. We enjoyed the Three Island Cruise.
The only thing that let this Hotel down was the Restaurant; this is due to the fact that it is used by The Neptune and the Apartment block in the same group. It feels a little like a cattle market at times. The staff are very good and try to keep the individual guests apart from the large tour groups, but they can make it feel like a large canteen. The food was varied and fairly typical of a Buffet selection. At breakfast you could order fried eggs/omelettes etc, which were not on display.
We were there for the last week of September and I would not like to be there in the main summer months, simply because I think the restaurant would be bedlam!

Room Tip: Ask for a sea view. We didn't and our room was very close to the main entrance and we could her...
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  • Stayed: September 2012, traveled as a couple
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2  Thank LesleyNorman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2012

We recently spent our honeymoon in Dubrovnik, Croatia...We stayed in the 5 star Ariston Hotel..This complex consisted of 4 different hotels and one holiday villa....From the minute we arrived at the hotel we were met with very friendly and helpful staff....The hotel was spotless...We got upgraded to a suite which was massive and really lovely....The hotel was set beside the sea and with absout breathtaking views....For breakfast their was a huge selection of both hot and cold foods and there was even a few bottles of champers on ice for guests to enjoy with their breakfast..it was pretty nice...There was a self service dinner in the evening that was alright but there is nicer food to be had closer by....There is a bus stop about a 2min walk from the hotel and that brings u right into the old city and leaves every 3-5min and is well worth it and runs late enough to...We got the 7day dubrovnik travel card for about 30 euro and that got u 20 bus rides and entry to some museums in town..worth it if ur there for 7 or more days....The bar on site was reallt well stocked with a great selection of drinks and a great cocktail menu aswell....There was plenty of sun loungers available everyday and they even gave u a towel....There is a little hiden path at the end of the complex near villa elita that is def worth a stroll down as it leads u down to the locrum beach area..there are lovely restautrants and bars along this routes and only takes a few mins to walk and is well lit at night....the hotel dont mention this to u as they would perfer if u stayed on the complex to eat and drink in their bar and restaurtant....There is also a desk open in the lobby area from 2-10pm every day that will give u info on trip or things to do..we book our trip to montenagro there and the girl was verk helpful....there is two lovely beaches just a short walk from the hotel that are well worth a walk to..they werent overly busy and there is plenty of watersports available in the area and there are places to eat and drink there as well...Overall we had a very pleasent stay and will def return again in the near future and will stay in the ariston again...

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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7  Thank podge30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2012

*Room - Spacious bedroom with modern decor. Large "spotless" bathroom with shower(adjustable)/tub combo and ammenities. Everything looked brand-new. Comes with white terry slippers for comfort. Not crazy about closet hangers that are permanently attached to the rod. Windows looked fairly new but the way they open is very tricky. It opens out at an angle first, then slides open sideways so you can go out to the balcony. It took us a while to figure it out. Wi-Fi works great in the property and you can get the access code from the front desk.

*Facility - Outside the building could use some updating/touch-ups. Property is well-maintained though. Lounging areas by the pool looked very cozy and inviting (though we didn't get to use much.) Going down the steps to the beach you can see stunning view of Adriatic Sea, but it might be a challange for guests with disability.

*Restaurant (Breakfast buffet) - Good selection of hot entrees(meet/egg/veggie), cold cuts & cheeses, fruits (fresh & compote), varieties of flavored yogurt, assortment of bread/pastries.
Would have loved to have some waffles but they were not offered. Selection of teas was good but "pineapple juice" I had tasted like slightly sweet water. Overall the buffet was very good value though.

*Front Desk - Multi-lingual staffs were very professional, polite and efficient. For some reason they want to hold on to your passort, instead of making a quick photo copy and give it back to you. Make sure you get your bus tickets there for 12kuna (as of Aug'12) instead of getting them from the bus driver for 15kuna. Only thing I was not happy about was that they charged 8 kuna per guest per night at check-out for "Tourist Tax." I travel a lot and stayed at many hotels in Europe, Asia, Central America & Caribbean but have never been charged "Tourist Tax" separately at check-out. Caught me off guard a bit.

*Location/Access - as others mentioned it is easily accessed from the city by bus #6, which runs very frequently. Busy route but since the hotel is at the starting point of #6 you hardly have to wait (a bus or two usually sitting there) and you can always get a seat on your way to the city, and you don't have to worry about where to get off coming from the city since it's the last stop.

I would stay at Ariston again when I'm in Dubrovnik.

  • Stayed: August 2012, traveled with friends
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2  Thank sydneytheturtle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ariston Hotel

Address: Kardinala Stepinca 31, Dubrovnik 20000, Croatia
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 68 Hotels in Dubrovnik
Price Range: $94 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Ariston Hotel 5*
Number of rooms: 115
Official Description (provided by the hotel):
Rising above the Adriatic Sea, Hotel Ariston 5* features 115 newly renovated rooms and a wide range of facilities which will spark the enthusiasm of any visitor, whether a holidaymaker or a business traveller. Minutes from the world-famous UNESCO site - Dubrovnik Old Town, enjoy the hotel's quiet and natural surroundings, expansive sea views and wake up to the sounds of waves. Charming, elegant and comfortable rooms will be your oasis to relax and unwind, in addition to multiple outdoor pools, a wellness zone and three restaurants with outdoor dining options. ... more   less 
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