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“7 Nights of pure luxury.”

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Hilton Imperial Dubrovnik
Ranked #6 of 68 Hotels in Dubrovnik
Certificate of Excellence
Reviewed April 26, 2014

We had booked this hotel for my wife's 50th birthday as Dubrovnik had been recommended for a short break. From the moment we arrived at the door until our departure 7 days later, nothing was too much trouble. I paid the extra 50 euro per night for the room upgrade and was worth every penny. The ability to stroll into the exec lounge and help yourself to free coffee and nibbles day and night was excellent and the complimentary bar between 6pm and 8:30pm was fantastic value as there was top end spirits available if required and outstanding local Croatian wine. All served with hot and cold snacks, parma hams, cheeses olives etc. The spar pool was lovely and the breakfast service was not only catering to all nationalities but served until 11am which was a lovely facility when your on holiday. The location is perfect and staff all very polite. I have no idea why the girls in the exec lounge have been criticised in other reviews as we found them to be most helpful on all 7 nights, even topping up our wine glasses to the full mark before closing the complimentary bar at 20:30 hrs. Only very small critic is the price of parking for residents, I was going to hire a car but it worked out more per day to park it at hotel then to hire so did not bother and the bus service to the local port is so easy we did not need it.

Room Tip: Top floor a must.
  • Stayed: April 2014, traveled as a couple
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1  Thank SpikeOxfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this reviewResponded May 3, 2014

Dear Guest,
I take this opportunity to say “ Thank You” for an excellent review.
We are pleased to hear that, we lived up to your desired expectations and you walked away with pleasant memories of your holiday in Dubrovnik.
Whilst humbly accepting your compliments, we would like to thank you for the constructive feedback given, which in turn will immensely assist us to improve the guest experience in the future.
We would look forward to well come you back to Hilton Imperial in the near future.
Warm Regards,
Krishantha Damunupola
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,517 - 1,523 of 3,108 reviews

Reviewed April 25, 2014

We chose this hotel for our wedding anniversary this year because of it's excellent reviews. We were not disappointed and it probably exceeded our expectations, certainly the bottle of sparkling wine sent to our room on 'the day' was a very nice touch! The breakfasts were amongst the best that we have ever had in any hotel. Our sea view bedroom was of a good size and cleaned to a high standard every day. The front desk staff were friendly and helpful and we enjoyed our chat with Operations Manager Krishanta Damunupola about the Hilton hotel group generally. Although the weather during our stay was not particularly good, the fact that we were staying in such a nice hotel helped to make our visit to this beautiful city memorable. Thank you Hilton Imperial..

  • Stayed: April 2014, traveled as a couple
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1  Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this reviewResponded May 3, 2014

Dear Mr John,

Let me say “ Thank You” for your review,
It was a pleasure meeting you & were delighted to read your review. We ared very pleased to hear that your experience with us was an exceptional one.
Guest reviews of this nature will definitely motivate & help the team to achieve higher standards, which will in turn enhance the guest experience.
Once again we thank you for the opportunity given to us to serve you and would love to welcome you back to imperial in the near future.
Warm Regards,
Krishantha Damunupola
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2014

We have just returned from a 4 night's stay at the Hilton Imperial Dubrovnik. My daughter and I chose this hotel because it was near to the old walled city. The location couldn't have been better, literally 2 mins walk to Pile Gate.The Hotel was perfect in every way, The staff couldn't have been more helpful, from reception, to bar staff, nothing was too much trouble.The bulb in my bedside lamp blew, within minutes of reporting this it was replaced. I disagree totally with remarks made by 'phoebebevan'. Breakfast was brilliant, so much choice, with eggs being cooked to your liking, while you waited.The Hotel is a beautiful building with history to go with it.We both enjoyed a relaxing stay here and would have no hesitation in going back. As our stay was just pre-season it was much quieter, but non the less plenty of things to do, without the massive crowds.

Room Tip: some rooms have balcony and our front facing, but you obviously have to pay a premium if you want th...
  • Stayed: April 2014, traveled with family
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Thank pauline475
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this reviewResponded May 3, 2014

Dear Guest,
Thank you for taking your valuable time to complete the review on TripAdvisor,

We were delighted to read that you were satisfied with the services and facilities offered at the Hotel and would like to take this opportunity to thank you for selecting us for your stay in Dubrovnik .

Once again we thank you for your review and we look forward to the opportunity to welcoming you back to the Hilton Imperial Dubrovnik in the near future

Warm Regards,
Krishantha Damunupola
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2014

My wife and I have just finished a five-night reward stay at the Hilton Imperial. It is a beautiful building, the former Grand Imperial restored/repaired after the siege of Dubrovnik in the Homeland War. It is a fantastic location for access to the Old Town via the Pile Gate and the bus station, cable car and local shops are all on the doorstep.
The executive lounge was busy at times but I would imagine that was due to the slightly damp weather on some evenings - when fine, more people moved out onto the balcony (great views from there too). In our experience, the staff could not have been more helpful throughout our entire stay.
Our room was really nice with a very comfortable bed and plenty of space. Definitely one of my preferred Hiltons.

  • Stayed: April 2014, traveled as a couple
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Thank Keyth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this reviewResponded May 3, 2014

Dear Guest,
Let me say “ Thank You” for your review,
We were delighted to read your review and very pleased to hear that your experience with us was an exceptional one.
Guest reviews of this nature will definitely motivate & help the team to achieve higher standards, which will in turn enhance the guest experience.
Once again we thank you for the opportunity given to us to serve you and would love to welcome you back to imperial in the near future.
Warm Regards,
Krishantha Damunupola
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2014

Staying regularly in Hilton hotels in all categories around the globe, this property really stands out. This historic hotel is well preserved by Hilton to a 5 star category, but what really makes the difference here is its staff. Everyone I have encountered from Front office, Housekeeping to F&B have been very friendly and helpful. Yes, the amenities of a property matter, but the professionalism & courtesy of the staff is what makes the difference! And before I forget: location is the best in Dubrovnik!

Room Tip: Do take the hotel airport pick up service. Normally the hotel service are generally more expensive...
  • Stayed: April 2014, traveled with family
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Thank blackpushkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this reviewResponded May 3, 2014

Dear Guest,
Thank you for taking your valuable time to complete the review on TripAdvisor,

We were delighted to read that you were satisfied with the services and facilities offered at the Hotel and would like to take this opportunity to thank you for selecting us for your stay in Dubrovnik .

Once again we thank you for your review and we look forward to the opportunity to welcoming you back to the Hilton Imperial Dubrovnik in the near future

Warm Regards,
Krishantha Damunupola

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2014

The Hilton Imperial Dubrovnik is a lovely hotel in a fantastic location. We stayed for a week in late October 2013, just as the season was winding down in Dubrovnik. We stayed in an executive room and had use of the lounge. As other reviewers have noted, the hotel is a two minute walk from the Pile Gate, which meant we had near-instant access to the old town. It was great to walk there in the evening when the cruise ships had gone - it felt like we had the town to ourselves. Very beautiful at night, lots of restaurants to choose from and a romantic walk back to the hotel after!

Our room was spacious and overlooked the old town - an awe-inspiring view! Sometimes we could see the cruise ships moored on the other side of old town, but the sea view was always there. The room was large and had a balcony - the only downside was the air conditioner units below us that might have been noisy in warmer weather, although it didn't affect our stay. Really lovely staff.

We ate breakfast in the executive lounge which was just down the hall from our room, although the staff told us that we could eat in the restaurant instead if we preferred a greater selection. We chose not to since we could get everything we wanted in the lounge. Afternoon tea with nibbles was also available in the lounge, although we usually were out until the evening drinks and snack session - each evening there was something new and different to try, as well as the ample open bar. The staff was friendly and always ready to help.

We did eat our evening meal in the hotel restaurant one night, and enjoyed it greatly. Since it was the end of the season, our waiter didn't have as many people to look after as he usually would, so he spent a lot of time chatting with us and making us feel at home.

All and all, the hotel experience really made our lovely trip to Dubrovnik even more special.

  • Stayed: October 2013, traveled as a couple
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Thank pageadayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this reviewResponded May 3, 2014

Dear Guest,

Thank you for taking a moment to share your experience. We are pleased to hear you found the staff and the services to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

Sincerely,
KRISHANTA DAMUNUPOLA
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2014

Yes the location is great! The staff are really pleasant apart from one lady in the exec lounge where it all seemed too much effort. No replacement of the cold meats etc that morning at breakfast ….Just empty glass trays and COLD scrambled egg 30 mins before close of service.
Rooms lovely but things like replacement conditioner had to ring and ask for. This was all resolved but then day before leaving nothing replaced again and had to ask….Embarrassing tbh! Says on other reviews water replaced ….We were told only if a diamond member except first day….Why are you more important and deserve lets face it a bottle of water to make coffee and tea on day one! The rate is the same every day and surely more days should be rewarded not penalised? Someone mentioned chocolate on the pillow ….how nice …that must also be just for 'special' guests. We were in exec room and paid for this but apparently you have to book evening service? This doesn't happen in UK …it is automatic?
Exec lounge lovely idea and we generally book this but here so small it was jam packed at the 6pm - 8.30 timings when wine etc were free. Should more people be encouraged that seats available for this?

  • Stayed: April 2014, traveled as a couple
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2  Thank phoebebevan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this reviewResponded May 3, 2014

Dear Guest,

We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again


Sincerely,

KRISHANTA DAMUNUPOLA
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Imperial Dubrovnik

Address: Marijana Blazica 2, Dubrovnik 20000, Croatia
Phone Number:
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Dubrovnik
#3 Business Hotel in Dubrovnik
#4 Family Hotel in Dubrovnik
#5 Spa Hotel in Dubrovnik
#6 Luxury Hotel in Dubrovnik
Price Range: $290 - $687 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Imperial Dubrovnik 5*
Number of rooms: 147
Official Description (provided by the hotel):
Dominating the area of approach to the Dubrovnik old city, the hotel overlooks the ancient walls and historic red roof tops of the cities palaces. On the four floors in both buildings this historic boutique hotel offers a wide choice of rooms of different size and shapes, following the historic architecture of the former hotel. All 147 air-conditioned rooms, are characterized by a Mediterranean touch that features a combination of modern technology and traditional charm. •Located on the doorstep of Dubrovnik's historic Old town•Historic Dubrovnik hotel - delivering hospitality service since 1897•147 luxurious appointed rooms with Mediterranean touch•Executive Lounge on the third floor with terrace - spectacular views over the Old town and Adriatic sea•Renowned Restaurant Porat - ultimate dining experience•The Lobby Bar, The Lounge Bar•Fully equipped Health Club - indoor swimming pool, sauna, steam bath and gym ... more   less 
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Also Known As:
Hilton Imperial Dubrovnik Hotel Dubrovnik
Hilton International Dubrovnik
Hilton Dubrovnik
Dubrovnik Hilton

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