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“Oh My God!” 4 of 5 bubbles
Review of Hilton Imperial Dubrovnik

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Hilton Imperial Dubrovnik
Ranked #5 of 66 Hotels in Dubrovnik
Certificate of Excellence
Houston, Texas
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Oh My God!”
4 of 5 bubbles Reviewed August 29, 2013

The hotel was great in general despite few issues we had upon arrival with dirty towels, bad room smell ..etc.. those were well taken care of by the reception. I told my wife, that after this trip, I will not stay in a hotel older than me. :) The location is just perfect as it is a walking distance from the old city where a tourist wants to be.
My main comment is about Dubrovnik itself. My wife and I are of Lebanese origin and we always thought that Lebanon was God's heaven on earth until we visited Croatia.!!! and in particular Dubrovnik! We would go again and again but not in August! Maybe late September where the weather is milder. If we were 20 years younger we would be climbing those mountains.. but we would definitely like to see our children do that and enjoy that destination especially the islands as well as the old city day and night.

  • Stayed August 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TexasTourist2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, September 14, 2013
Dear Guest,

Thank you for yoour review.

We are immensely pleased to know that, you had a pleasurable experience with us and we lived up to your desired expectations. Also we have noted your constructive feedback and will ensure that, the areas that were highlighted would be attended with utmost priority.

We express our gratitude for the review and recommending us to other travelers. We would love to serve you on your future visits to Dubrovnik.


Krishanta Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,791 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (565)
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English first
Johannesburg, South Africa
Level Contributor
127 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed August 28, 2013

My husband, daughter and I stayed at the Hilton Imperial Hotel in Dubrovnik on our recent trip to Croatia. It was worth it - we were upgraded to a bigger room with a beautiful sea view, with lovely snacks to welcome us to the hotel. The hotel is the oldest in the city and has maintained its beauty. It is situated in a prime spot - 500m from the Old City - and, as mentioned, has amazing views. The breakfast was really good, and the hotel also has beautiful gardens. A bit pricey, but very good!

Room Tip: Ask for a sea view room with a balcony, if possible a private balcony.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Drix-Zietsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, September 14, 2013
Dear Guest,

Let me say " Thank You" for taking the time off your busy schedule to write an excellent comment on Trip Advisor.

We are immensely pleased to know that, you had a pleasurable experience with us and we lived up to your desired expectations.

We express our gratitude for the review and recommending us to other travelers. We would love to serve you on your future visits to Dubrovnik.


Krishanta Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed August 28, 2013

The August rates at the Hilton were rather pricey, but the location of the hotel made it more than worth the extra money. It was an easy walk over to the old city, and we also enjoyed visiting the fort that's a five minute walk from the hotel. The room was nice and surprisingly large for Europe, with a great view of the water and the old city. Overall, it was very good. The only minor irritation was the lackluster breakfast service, where it took ages to get coffee from the waiters every morning.

Room Tip: Ask for a room with a view of the city and the water.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Julie2121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, September 14, 2013
Dear Guest,

Thank you for your comment on Trip Advisor.

We are immensely pleased to know that, you had a pleasurable experience with us and we lived up to your desired expectations.

We express our gratitude for the review and recommending us to other travelers. We would love to serve you on your future visits to Dubrovnik.


Krishanta Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed August 28, 2013

We stayed at the Hilton Imperial Dubrovnik from August 15 - 24, 2013. We loved our entire stay! The fantastic location of the hotel cannot be overstated! It is just outside the Pile Gate at the entrance to the old city, where you can pick up buses to everywhere with ease and right across the street from Kolorina Bay (which is the best place to swim in Dubrovnik).

Here is a picture slideshow of the Hilton Imperial Dubrovnik from our trip:
https://www.youtube.com/watch?v=NBzzebDTAK8

The service we received from the Hilton staff everyday was unsurpassed. Everyone made sure you always felt welcomed and taken care of.

The indoor pool was the best Hilton pool we have been to. The ceiling of the pool is all windows so gives you the feeling of being outdoors. The pool area including the gym, sauna, and steamroom are all kept up in perfect condition at all times. The pool area was very nice and luxurious!

As we were Hilton Gold members we had use of the executive lounge. The executive lounge had great views and although it was rather small, was more than able to accommodate everyone just fine. The breakfast eggs were powdered or faux of some kind but other than that there were no complaints. The drinks at night were plentiful never running out of anything. In the morning the staff would get you your coffee or tea and was always very helpful!

When we were there they had an appreciation night for Hilton Honors members which we very much enjoyed.

Kolorina Bay is about a 3 block walk right across the street from the Hilton and is the best place in all of Dubrovnik to swim in the sea - Incredible!!! Here is a video of Kolorina Bay:
https://www.youtube.com/watch?v=KomVsr9xjJ4 The video is taken from the castle area you see directly in front of the Hilton on the sea.

Overall we cannot recommend the Hilton Imperial Dubrovnik enough - just wonderful!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, September 14, 2013
Dear Guest,

Let me say " Thank You" for taking the time off your busy schedule to write an excellent comment on Trip Advisor.

We are immensely pleased to know that, you had a pleasurable experience with us and we lived up to your desired expectations.

We express our gratitude for the review and recommending us to other travelers. We would love to serve you on your future visits to Dubrovnik.


Krishanta Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saltburn-by-the-Sea, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed August 27, 2013

Can't fault the location, right next to the old town, which is the best place to be in Dubrovnik. The staff are brilliant, so helpful and friendly. Indoor pool is very clean and nice to relax in. Drinks are a bit pricey but no more so than other 5 star hotels. Room in the annexe was a generous size and well appointed, aircon worked well and was very quiet. Free wifi in public areas.
Only downside was the breakfast, a bit ordinary for a 5 star hotel although you can have fresh cooked eggs and omelettes if you want them.
If you want to sunbathe then the beach at Lapad is a lot cheaper then the Banje beach near the old town. Bus No 4 goes to Lapad and back to the old town.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, September 14, 2013
Dear Guest,

Thank you for your excellent comment in trip advisor.

We are immensely pleased to know that, you had a pleasurable experience with us and we lived up to your desired expectations. We have taken your constructive feedback on our breakfast buffet and will take the necessary steps to enhance it so that we could live up to the expectations of our valued guests.

We express our gratitude for the review and recommending us to other travelers. We would love to serve you on your future visits to Dubrovnik.


Krishanta Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limassol, Cyprus
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed August 26, 2013

Excellent location, fine hotel, however trying to squeeze nickels and dimes out of guest (internet, parking, etc.) with poor bell service gave some bitter aftertaste. Careful about parking, got parking ticket being stopped 10 - 12 m away from hotel lobby while loading luggage back in the car.

  • Stayed August 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Valentin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, September 16, 2013
Dear Guest

Thank you for your review on Trip Advisor.

We are saddened to read that, your desired expectations were not met by us during your stay with us . We have taken your constructive feedback with the intension of, improving on the areas mentioned.

We would love to serve you on your future visits to Dubrovnik.


Krishanta Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 26, 2013 via mobile

We stayed in the Hilton at the end of our two weeks in Croatia. It's the perfect sanctuary located right next to the Old Town. The staff were superb, very helpful and the manager was even at breakfast one day asking us how we were finding our stay. The location is great for the old town, we could easily pop back for a sit down or some AC! 2 downsides,1. no outdoor swimming pool, understandably that's what you forgo when picking the location. 2. We couldn't watch a film in our room as we wanted to one night after a long day.
All in all though a fabulous choice of hotel!

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rhianooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, September 14, 2013
Dear Guest,

Let me say " Thank You" for your excellent comment in trip advisor.

We are immensely pleased to know that, you had a pleasurable experience with us and we lived up to your despaired expectations.

We express our gratitude for the review and recommending us to other travelers. We would love to serve you on your future visits to Dubrovnik.


Krishanta Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Imperial Dubrovnik

Property: Hilton Imperial Dubrovnik
Address: Marijana Blazica 2, Dubrovnik 20000, Croatia
Phone Number:
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Dubrovnik
#3 Business Hotel in Dubrovnik
#4 Family Hotel in Dubrovnik
#5 Spa Hotel in Dubrovnik
#5 Luxury Hotel in Dubrovnik
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Imperial Dubrovnik 5*
Number of rooms: 147
Official Description (provided by the hotel):
Dominating the area of approach to the Dubrovnik old city, the hotel overlooks the ancient walls and historic red roof tops of the cities palaces. On the four floors in both buildings this historic boutique hotel offers a wide choice of rooms of different size and shapes, following the historic architecture of the former hotel. All 147 air-conditioned rooms, are characterized by a Mediterranean touch that features a combination of modern technology and traditional charm. •Located on the doorstep of Dubrovnik's historic Old town•Historic Dubrovnik hotel - delivering hospitality service since 1897•147 luxurious appointed rooms with Mediterranean touch•Executive Lounge on the third floor with terrace - spectacular views over the Old town and Adriatic sea•Renowned Restaurant Porat - ultimate dining experience•The Lobby Bar, The Lounge Bar•Fully equipped Health Club - indoor swimming pool, sauna, steam bath and gym ... more   less 
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Also Known As:
Hilton Imperial Dubrovnik Hotel Dubrovnik
Hilton International Dubrovnik
Hilton Dubrovnik
Dubrovnik Hilton

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