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“Fabulous week”

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Hilton Imperial Dubrovnik
Ranked #5 of 66 Hotels in Dubrovnik
Certificate of Excellence
Maidstone, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Fabulous week”
5 of 5 bubbles Reviewed July 10, 2013

Recently stayed a week half board in the Hilton Imperial, fabulous stay, hotel, food, service, staff and facilities were first class, weather was great. We thought a week would be to long but we booked two day trips by coach, did two boat trips, one to the near by island of Lokrum and one to the resort of Cavtat, walked the old town wall, suggest you do this either early morning or early evening when it is cooler, took the cable car to have a birds eye view and spent lots of time in the old town wondering, relaxing and people watching. The old town is very busy but well worth a visit and the whole country is very clean with a lovely coastline, the beaches are small with shingle but the sea is beautiful with lots of assess steps from the rocks.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hilary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, July 21, 2013
Dear Guest,

Thank you for your excellent review on Trip advisor.

We are delighted to read that, the stay was to your desired expectation. Feedbacks of this nature, not only motivate us, but help us to create an unforgettable holiday experience to our valued guests.

We look forward to welcome you back to Hilton Imperial in the near future.

Krishanta Damunupola
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,852 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Preston
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed July 10, 2013 via mobile

Stayed 3 nights here in a very busy Dubrovnik. The Hotel was excellent with amazing staff especially in the executive lounge. Just a 5 min walk into the old city so a great location.We picked up a car from the Sixt office in the hotel and that was the only disappointment as it was a real heap

Stayed July 2013, traveled as a couple
Helpful?
1 Thank Promanager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, July 21, 2013
Dear Guest,

I would like to thank you for letting others know of your experience at the Hilton Imperial Dubrovnik.

We are delighted to read that, the stay was to your desired expectation. We do apologize for the negative experience you had with Sixt car company. If you could give us more information, we could bring to the notice of the management of Sixt.

Look forward to welcome you back to Hilton Imperial in the near future.

Krishanta Damunupola
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solihull, United Kingdom
2 reviews
5 of 5 bubbles Reviewed July 9, 2013

Stayed here for four days with my mother aged 80. The location is fabulous, staff incredibly friendly and helpful. We had access to the executive lounge which was super. Rooms were large and very comfortable but it is for the standards of customer care that I would recommend this hotel - from the manager down to the cleaners - without exception the staff were delightful

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Roger T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, July 16, 2013
Dear Ms Rogers,

I would like to thank you for letting others know of your experience at the Hilton Imperial Dubrovnik.

It was a pleasure meeting you and your family at the hotel. Guests feed backs of this nature, not only help us to achieve higher standards, but motivate our team at Imperial to exceed the expectations on a consistent basis.

Once again I thank you on behalf of the Team at Imperial, for coming over to our hotel and we shall look forward to welcoming you soon again.

If I could be of any assistance, please feel free to contact me.

Krishanta Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgetown, Texas
Level Contributor
157 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 bubbles Reviewed July 9, 2013

From the time you pull up to the hotel, you are treated like family. Check in was a breeze, our bags were delivered promptly to the room. We stayed 6 nights. I would have liked to stayed for two weeks. Great location for walking in the city. We did eat the buffet breakfast at the hotel. A variety of eggs, fruit, pastries , salmon, anything you wanted, just ask. We didn't use the pool or the spa, so can't comment on that. We didn't eat any other meals at the hotel, buy we enjoyed the lounge. The staff went out of their way to help you with anything you needed!
I can't praise this property enough, great management, a happy friendly staff makes for a
"Fantastic " hotel. Your hotel deserves every award trip advisor has. Have a great 2013!

Room Tip: 444 on the corner, great views of the city & water. We didn't face the main body of water. B...
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denise A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, July 16, 2013
Dear Guest,

Thank you for choosing Hilton Imperial for your stay in Dubrovnik and for your kind comments.

It was a pleasure to read that you were very happy primarily with our location and service.
Acknowledgements such as yours are of great motivation to us. We at Hilton Imperial, always willing to take the extra step to ensure that our guests feels cared for whilst making arrangements to offer a hassle free stay with us.


Once again we thanks you for your review, and would be delighted to welcome you back to Hilton Imperial in the near future.

Krishanta Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed July 7, 2013

Located just outside the Pile Gate of the old town, we loved our 2-day stay at the Hilton. We had booked the 40% off pay-in-advance special, and I could not be happier that we did. The brunch selections were extensive, with a made-to-order egg/omelette station. We had lunch at the hotel the afternoon we arrived, which was just OK and clearly expensive. The hotel lobby bar had a lovely terrace area where we enjoyed happy hour specials. We also had a couple massage and checked out the pool and spa facilities. The roof in the pool wasn't open and we really weren't interested in spending our time in those areas, but it was certainly a nice option, in case it had rained and were secluded to the hotel. We also enjoyed having a nightcap on the outdoor sofa/bar area of the lower-level restaurant each night, which was open until 1am. Staff was extremely attentive.

Room Tip: The balcony rooms looked like they had incredible views, but we just had a standard king. It was an...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DMW1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, July 21, 2013
Dear Guest,

Thank you for your nice comment on your experience at the Hilton Imperial Dubrovnik.

We are immensely pleased to know that, you had a pleasurable experience with us and glad to receive your appreciation of the hotel and the services.

We express our gratitude for the review and recommending us to other travelers. We would love to serve you on your future visits to Dubrovnik.


Krishanta Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
134 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed July 7, 2013

Just back from a 7 day holiday at the Imperial. you couldnt get a better location just by the Pile Gate, minutes walk from great restaurants. I stayed in an Executive room whichgives you access to the executive lounge on the top floor- stunning views and free drinks and nibbles depending on the time of day. On that note - hats off to Paula and (sorry i forgot your name) the other hostess who were a wealth of local knowledge , friendly and generally added the extra to the holiday. Thank you both. The staff in general were great and the hotel was spotless. Only 2 points- the buffet evening meals were not good value so eat out, and the hotel doesnt have an outdoor pool, which i really missed, but given its location 5 mins walk from the city beach wasnt too nuch of a problem

Room Tip: go executive- its well worth the extra, try and get 3-4 floor
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank john c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, July 16, 2013
Dear Guest,

I would like to thank you for letting others know of your experience at the Hilton Imperial Dubrovnik.

We are happy to hear that, you had a pleasant stay with us and we were able to live up to your desired expectation. Thank you for your constructive feedback on our F&B, which we will definitely take steps to improve to enhance the F&B experience of our guests.

We shall look forward to welcoming you soon again.

Krishanta Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
56 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed July 6, 2013

The positives: Location can't be beat, only 5mins to Pile Gate. Hotel kept in excellent condition. Buffet breakfast had great selection and represented value for money (we found that indulging ourselves for breakfast really set us up for a full day of sight seeing and only needed an ice cream for lunch!). Staff friendly, especially the ones working in the restaurant. Indoor pool never busy and a bonus with the sweltering heat. Stayed in the annex next to the main building which was adequate, however not as grand as the main building. Rooms were large and cleaned twice daily. Restaurant on the expensive side, however food was good.
The negatives: No porter/door staff to help with bags on arrival and had to carry own 20kg suitcases up the front steps to go into hotel to checkin. Expected better service from a 5* hotel regardless of whether the guest is capable of carrying their own luggage. In room WIFI expensive in relation to the awful reception, line constantly being dropped and had to contact the call centre everyday to be manually connected instead.
Apart from the location and the restaurant service staff being 5*, the overall experience from the hotel only compares to other 4* accommodations.
On a different note.....Dubrovnik is a fairly expensive place however, worth going since it is an extremely beautiful area with clear green sea and plenty of sunshine. Oh, also visit the island of Lokrum and swim in the Dead Sea lake, be careful of sea urchins (stepped on one!).

Stayed June 2013, traveled with friends
Helpful?
1 Thank yen-chi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, July 21, 2013
Dear Guest,

I would like to thank you for letting others know of your experience at the Hilton Imperial Dubrovnik.

We are delighted to read that, the stay was to your desired expectation. Thank you for your constructive feed back on the arrival experience. We do offer elevator facilities from the road via the main hotel garage. At the mean time, we will definitely see how this could be address so that the guest experience can be enhanced. We shall look forward to welcoming you soon again.

Krishanta Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Imperial Dubrovnik

Property: Hilton Imperial Dubrovnik
Address: Marijana Blazica 2, Dubrovnik 20000, Croatia
Phone Number:
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Dubrovnik
#3 Business Hotel in Dubrovnik
#4 Family Hotel in Dubrovnik
#5 Spa Hotel in Dubrovnik
#5 Luxury Hotel in Dubrovnik
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hilton Imperial Dubrovnik 5*
Number of rooms: 147
Official Description (provided by the hotel):
Dominating the area of approach to the Dubrovnik old city, the hotel overlooks the ancient walls and historic red roof tops of the cities palaces. On the four floors in both buildings this historic boutique hotel offers a wide choice of rooms of different size and shapes, following the historic architecture of the former hotel. All 147 air-conditioned rooms, are characterized by a Mediterranean touch that features a combination of modern technology and traditional charm. •Located on the doorstep of Dubrovnik's historic Old town•Historic Dubrovnik hotel - delivering hospitality service since 1897•147 luxurious appointed rooms with Mediterranean touch•Executive Lounge on the third floor with terrace - spectacular views over the Old town and Adriatic sea•Renowned Restaurant Porat - ultimate dining experience•The Lobby Bar, The Lounge Bar•Fully equipped Health Club - indoor swimming pool, sauna, steam bath and gym ... more   less 
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Also Known As:
Hilton Imperial Dubrovnik Hotel Dubrovnik
Hilton International Dubrovnik
Hilton Dubrovnik
Dubrovnik Hilton

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