I chose The Pucic Palace because it sounded elegant and special and a safe place for me to stay, having never been to Dubrovnick.
It is lovely and centrally located, but honestly I was disappointed. I have never paid more than $450 for one night in a hotel before so my expectations were high.
The guest across the hall had dinner in his room in the evening and the next morning the tray had not been removed. This is a basic which a luxury hotel should be able to get right, no problem.
There was turndown service which left empty, used glasses in the room but didn't replace my water, which, when it is 90+ degrees out, I needed. I had left some money on my bedside table for the cleaning staff for the next day and it was gone, taken by the turn down staff, which frankly bothered me.
These are small irritants. The managerial staff is lovely, very helpful and knowledgeable. I hired the hotel driver to take me to the airport and we had an insightful conversation. The staff took my luggage out of the city to the waiting car and walked at my pace in the heat and tourists, which was so helpful.
I expected the basics to be covered and lots of extras. The obliging staff and delicious breakfast were the wonderful extras.
