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“Beautiful hotel, lovely staff and great location and view”

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Hotel Dubrovnik Palace
Ranked #7 of 68 Hotels in Dubrovnik
Certificate of Excellence
Reviewed June 26, 2014 via mobile

I love this hotel. The rooms all have balconies which face the sea and have a beautiful view, it's lovely and clean (although a bit on the small side), and I loved the chocolate left on our pillow every night.

The restaurants and breakfast are all fantastic, we loved the tavern maslina which the al fresco dining and again great view.

After reading other review of the drinks being pricey I actually think they are reasonably priced at around £7-£8 a cocktail. There's a bar in the outdoor pool so you can sip cocktails whilst sat in the pool :)

The reception staff and catering staff were lovely too, and the catering staff would come chat to us at breakfast, which was lovely!

There's also a scuba diving centre in the hotel which I also highly recommend. There's the number 4 bus right outside the hotel (and it comes every 15 minutes) which takes you directly to the old town.

I would recommend emailing in advance and asking for a higher up room, to get the best balcony view.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Xinmei W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h_dubrovnik_palace, Manager at Hotel Dubrovnik Palace, responded to this reviewResponded June 30, 2014

Dear Guest,

thank you for your kind review of Dubrovnik Palace hotel. We are so happy to see that you enjoyed in your stay with us and we hope we will have the pleasure to welcome you again on some other occasion.

Kind regards,

Damir Lukic
Hotel manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,052 - 1,058 of 2,070 reviews

Reviewed June 24, 2014

We spent four nights in this lovely hotel, arranged by our tour company to the Dalmatian coast. This is a modern hotel located on a cliff on the outskirts of the city with spectacular views of the Adriatic from every room. Our first day was spent recovering from our overseas journey to Croatia and we happily spent it enjoying the hotel facilities. The rooms are comfortable, each with a balcony overlooking the sea. We asked for a quiet room and were given a room on the 8th floor that was suitable. The room had all of the modern amenities. The only issue was the air conditioner as the temperature appeared to be centrally set, the thermostat being a sham. However, we were comfortable enough despite the very hot weather during our visit. I really enjoyed using the gym facilities that was well equipped with a huge window overlooking the sea- giving the feeling of being on a ship. The pools deck is pleasant and was never crowded. There were nice grounds and walks along the coastline nearby. The buffet breakfast was sumptuous and eating outside on the terrace (as always a view to the sea) was delightful. We had dinner at their restaurant (Maslina Tavern) the first night as it looked very appealing and romantic- which it was, and it was lovely watching the sunset over the Adriatic. However, the meal was very expensive and not worth the price. Despite being on the outskirts of the city a convenient bus can shuttle you back and forth from the old town to the hotel if you don't want the expense of a taxi. We were happy to stay in this hotel and wouldn't hesitate to recommend it to others.

Stayed: June 2014, traveled as a couple
3  Thank kelsymontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h_dubrovnik_palace, Manager at Hotel Dubrovnik Palace, responded to this reviewResponded June 30, 2014

Dear Guest,

thank you for your kind review. It is great to see that you were happy to stay with us and that you are recommending our hotel to others.

Thank you once again for choosing our hotel for your stay in Dubrovnik and we are looking forward to your next visit.

Kind regards,

Damir Lukic
Hotel manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2014

This property is amazing, top to bottom. The renovation is immaculate! There are views from every window of the Elfanti Islands and surrounding areas. There is a rooftop restaurant and great indoor pool/spa/gym all over looking the water. The outdoor pool "beach" is great and surrounded by natural stone and built into the rocks. The bus to the old town is literally right outside and is the last stop on the bus so you can't miss it; plus you can buy tickets at the front desk that are cheaper than right on the bus.

The staff is very friendly and courteous, was always greeted with a smile and a "hello" or "good morning" whenever I passed by.

We stayed in a junior suite and the room was huge, great decor in a mid-century modern style - well built furniture and decor and large floor to ceiling windows. The large balcony over looking the sea and pool were insanely beautiful. Would highly recommend!!

Stayed: June 2014, traveled as a couple
5  Thank Greg D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h_dubrovnik_palace, Manager at Hotel Dubrovnik Palace, responded to this reviewResponded June 30, 2014

Dear Guest,

we would like to thank you for taking the time to share your positive experience from our hotel on Tripadvisor. We are delighted to see that your stay with us was perfect. We are especially grateful for your comment on our staff and their friendliness.

Thank you once again for staying with us and for recommending our hotel to other travelers. We hope we will have the pleasure to welcome you again in the future.

Kind regards,

Damir Lukic
Hotel manager

Kind reagrds,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2014

I am currently staying at this hotel for two nights. I would say it is definitely not worth the money! I have been in Croatia now for two weeks. My first five nights was at the hotel Vilamar argosi(4 star). This is just as good and staff are far more friendly. I then travelled throughout Croatia.I thought I would spend the last two days in luxury. What a disappointment. Hotel is busy nowhere to sit around pool. Staff unfriendly and surly. Prices hiked nearly twice as expensive as anywhere I stayed. Nearly four pounds for a bottle of water. Rooms are nice which is a plus. Don't get a room on floor one as view is obstructed by garden. I would sum the hotel up as a place that lacks soul. Unlike the rest of Croatia which is a country that needs to be explored other than a hotel that's only purpose is to take your money. Maybe I have been spoilt by the kindness and friendship shown by ordinary Croatians and not those who are working for a big chain hotels . it is only my views but the hotel may have a five star rating but it lacks soul and class.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank colinheather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h_dubrovnik_palace, Manager at Hotel Dubrovnik Palace, responded to this reviewResponded June 30, 2014

Dear Guest,

we are very sad to see that after few hours of your stay you were not satisfied with the hotel. Hotel is indeed busy as it is always in June and if you check-in after 2.00 p.m. it is not always possible to find sunlounger exactly around the pool as obviously most of the people are there from morning hours. However, there are plenty of loungers available on the areas beside on the beach area and above the pool.

Regarding the price of water you are mentioning we have to say that the large bottle of water is 2.9 GBP and it is not more expensive than in other similar hotels in this area.

We are sad that we didn't have the chance to talk to you upon your arrival. After we did try to talk on your check-out you just said everything is fine.

Once again we apologize for not being up to your expectations.

Kind reagrds,

Damir Lukic
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2014

This is a lovely hotel, but my wife and I both felt it lacked any real heart and soul. We had a lovely room with great views, lovely bed and bathroom. Issues with the room---spoke to front desk three times about a faulty double socket on the dressing table, each time told it would be repaired, it never was, and we never received any feedback to say what was happening with it, just left to wonder would it ever be repaired?
Leaking waste pipe onto bathroom floor from basin. We had a cigarette butt for three days left in the middle of our balcony ( we don't smoke) cleaner did not remove it. We finally spoke to reception to get that sorted and a few small issues.
I felt the hotel needed some form of singer/band/artist. No one stayed in the hotel in the evenings it was like a ghost ship feel that something to watch/ listen to May address this.
Pool area to small, but great views and loads of towels for your use.
All in all a nice hotel a little far out but I come away feeling it could do better especially to justify a five star rating.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank www2504www
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2014 via mobile

Stayed here for 9 nights in June with my girlfriend. As with what most people have said the hotel is of a really high standard. Room was excellent, spacious and clean. The view from the balcony was absolutely stunning. We was in room 808 on eighth floor and was above the trees and had a great view of sea and sunsets.

It was my girlfriends birthday whilst we were out there so I enquired whether I could organise something as a surprise. They organised for a cake to be delivered to the room free of charge which I thought was a really nice touch.

Breakfast was very good, lots of choice and variety and the service was excellent.

Pricing for bar drinks and food were what you'd expect for a 5* hotel. 27 Kuna for a bottle of local beer, approx £3. We didn't eat in hotel restaurant as we spent most nights in the Old Town.

The bus is the best option for getting to old town, would save a fortune on cabs.

Pool area is good, plenty of beds etc. The sea is a little difficult to get into as it's very rocky but once you get used to it, it gets easier.

Room service menu was adequate and available 24hrs.

Overall very nice hotel and enjoyed our stay. Hope this helps in future.

Stayed: June 2014, traveled as a couple
2  Thank ryansees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h_dubrovnik_palace, Manager at Hotel Dubrovnik Palace, responded to this reviewResponded June 25, 2014

Dear Guest,

thank you for taking the time to share your 9 days experience in our hotel. We are glad to see that you enjoyed in your stay.

Indeed, during your stay the weather was very unusual for June, but hope that you managed to catch some sunny periods in between.

Thank you once again for choosing our hotel for your stay in Dubrovnik and we hope we will have the chance to welcome you again.

Kind regards,

Damir Lukic
Hotel manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2014

We stayed at Hotel Dubrovnik Palace from June 6 - 8. We booked a junior suite on Hotels.com which included free transfers to and from the airport which was a nice touch. Upon arrival, we were upgraded to the presidential suite! Additionally, we got there very early around 7:30 AM and our room was not ready. We had breakfast and when we were done the room was already ready. That was very nice since we were exhausted from our early flight and most places are generally pretty awful about getting your rooms ready before noon.

The room was obviously beautiful although we didn't spend too much time in there. There was a gorgeous view from the balcony and the beds were very comfortable.

The breakfast buffet we had each of the three mornings there was fantastic. It was the largest buffet spread I have ever seen. Their chef also took requests for anything you wanted that wasn't already available.

The best part was probably the outdoor pool area right next to the sea. We could just walk down the ladder and go swimming in the beautiful water even though it was pretty cold when we were there in early June. The view was spectacular!

We took the bus into the city which was very cheap and only took about 15 minutes or so. Very nice and convenient.

The concierge was very helpful in booking a few excursions for us that we decided to add last second. Very nice!

The only negative during our stay was the buffet dinner. My wife has to have gluten-free food and we talked to the chef and ordered some soup which never came. The food that we did have at dinner was not very good except for the deserts. All the entrees were very bland and were not up to the 5-star quality that we enjoyed in every other aspect of the hotel. We did get a refund for my wife's meal though since she never got what she ordered and didn't like the other things she tried.

I would probably give this hotel a 4.5/5 only because the dinner buffet was not up to par. Everything else was perfect though and I would definitely recommend staying here.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Matthew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h_dubrovnik_palace, Manager at Hotel Dubrovnik Palace, responded to this reviewResponded June 25, 2014

Dear Guest,

we would like to thank you for sharing your positive experience from Dubrovnik Palace on Tripadvisor and it is great to see that overall you had a perfect stay.

We are grateful for all your comments and we will of course react accordingly where it is needed.

Thank you once again for staying with us and for recommending our hotel to other travellers. We hope we will have the pleasure to welcome you again.


Kind regards,

Damir Lukic
Hotel manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Dubrovnik Palace

Address: Masarykov Put 20, Dubrovnik 20 000, Croatia
Phone Number:
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Dubrovnik
#5 Business Hotel in Dubrovnik
#6 Spa Hotel in Dubrovnik
#7 Luxury Hotel in Dubrovnik
#12 Romantic Hotel in Dubrovnik
#12 Family Hotel in Dubrovnik
Price Range: $152 - $631 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Dubrovnik Palace 5*
Number of rooms: 308
Official Description (provided by the hotel):
Situated on the beautiful peninsula of Lapad, the hotel's dramatic cliffside location, below the aromatic, pine-covered Petka woods, affords spectacular views in every direction.Fully renovated in 2014, each of the 308 contemporary rooms and suites all have private balconies and beautiful sea views. Great food and excellent service prevail. During your stay, you will be tempted to try out everything that is on offer: four swimming pools, one of which is indoors, a private beach, tennis courts, fabulous snorkeling and a PADI diving centre, as well as a leafy jogging path and walking routes through the woods behind the hotel. ... more   less 
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Also Known As:
Dubrovnik Palace Hotel

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