We arrived at Hotel Lero at about 11.30 a.m. Did we get a cheerful welcome? A “Good morning”? A smile even? No. None of those. Instead, a cold, curt, unsmiling, “Your room’s not ready” followed by, “it won’t be ready until 2 o’clock.” Two p.m. seems very late in the day for our room to be ready. We’d been travelling since 1 a.m. and all we wanted was to unpack and freshen up.

We were told to leave our luggage “over there” - a wave of the hand to a corner of the foyer. We weren’t happy about that – it did not seem at all secure – and even less so when we discovered later that there was in fact an unobtrusive cupboard that we could have used. Not a good start.

Things didn’t improve when we went back at two o’clock. We were checked in by a male Reception clerk who gave us our room number on the second floor and told us the lifts were “over there” – pointing. What he didn’t see fit to tell us was that there are two lifts to two separate parts of the hotel. We took the first lift we saw in the direction he had indicated, which took us to the wrong area for our room. When we went back to Reception for advice, the clerk was extremely cross with us and very impatient – in fact, downright rude. He also told us that we were only entitled to breakfast – wrong, we had booked half-board. Not good.

He implied that our cases had been taken up to our room – no, we had to trudge back down and find them.

It didn’t help that our dinner that first night was really poor. The food did subsequently improve, at least for one of us, the meat-eater. Unfortunately the hotel apparently has absolutely no concept of “a vegetarian option” which meant that the dinner for one of us consisted, more or less, of potatoes and broccoli with the occasional treat of a bit of cauliflower. This is extraordinary – surely the hotel had had vegetarian guests before? They are in the hospitality/catering business after all. The puddings were very good though.

All the above combined to utterly ruin the first day of our holiday.

On the plus side, our room was very nice and was kept immaculately clean by a very pleasant and helpful maid. We also had a lovely waitress, Nada.

Hotel Lero is a lovely hotel. As others have mentioned, it's 20-25 mins walk from the Old Town and it's downhill. Get the number 4 bus back if you don't want to walk back. Rooms are a decent size, as are the bathrooms. The pool area is lovely and contrary to what others have said, it does catch the sun for hours...I have the sunburn to prove it! There is a fridge in the room and you get two complimentary chocolates and a big bottle of water on arrival. Wifi is reliable and fast. The breakfast is absolutely amazing...varied, fresh and tasty. I found every staff member I encountered very friendly and helpful. I would definitely stay here again.

Perfect hotel for short stay (2-3 nights). I love their pool and how they pay attention to details.
Breakfast is ok. Lindor chocolate and water is complimentary.
Staff is very friendly. Will come back for sure.