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“Great place to stay to see the sights of Dubrovnic and surrounding area”
4 of 5 bubbles Review of Grand Hotel Park

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Grand Hotel Park
Ranked #26 of 66 Hotels in Dubrovnik
Harpenden, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great place to stay to see the sights of Dubrovnic and surrounding area”
4 of 5 bubbles Reviewed June 26, 2014

This is a very comfortable and welcoming hotel. We stayed in the villa and found our room to be clean and extremely comfortable. Our room overlooked the Taverna but as the music stopped at around 11pm it was no problem although I am not sure what it would have been like had we
stayed in the height of the season.The restaurant was bright and airy and has a relaxed atmosphere. The food was good and there was plenty of choice. The main reason we stayed at this hotel was the location and we were not dissapointed. With a 5 minute walk we could reach the stony beach and a lovely panoramic walk around the coast. In the opposite direction we were 5 minutes away from a bus to take us into Dubrovnic. At only 12 Kuna which is around £1.50 we were in the old town in no time. At all times the staff were friendly and polite and we really enjoyed our stay.

Room Tip: Dont be at the front of Villa Maria if you want to sleep before 11pm
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jacci o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhotelpark, Public Relations Manager at Grand Hotel Park, responded to this review, June 27, 2014
Respected Guests,


it is a privilege to read such a review ...one gets happy and satisfied....

For us, in a first place , always is an effort to make our guests feel special.

We are so thrilled to hear we managed to do that, as we did with you.

Thank you so much for posting this review that will help us in promoting all nice things you experienced in grand Hotel Park , while staying as our dear guest.

we are looking forward to have an opportunity to host you again

and until than ,

we wish you all the best
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (393)
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English first
Birmingham, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 25, 2014

My husband & I have recently returned from an 11 day holiday staying at this hotel.Room on the 6th floor with a fab sea view Room was lovely & large but lacking in storage space there was plenty of room for chest of drawers unfortunately we had to keep some of our clothes in our cases. (We were travelling fairly light) >Not enough coat hangers. Very pleased to see useful hooks in both bathroom & bedroom.
.Food was average but there was no way you would starve.
Staff very friendly especially on reception problems we did have were sorted out very quickly.
Now for some constructive criticism.
Room & bathroom very modern but I think hotel may regret the use of wooden surround around wash basin. Balcony & ashtray not cleaned by maid we had to ask her to do it. She did not clean glass shelf in b/room & glass only replaced twice while we were there. There is no handle on the outside of balcony door if door shut you are stuck.
Pool bar shuts very early at 5. Didn't realise until halfway thro holiday that there was a another outside bar the tavern which was hidden round corner. Hotel need to have info pack in each room which sets out clearly what facilities there are opening hours etc. There is no waiter service at indoor or outside bars yet this is the norm outside hotel. Hotel doesn't sell Rose wine my favourite tipple so drank outside hotel.
Could do with a couple of benches outside front of hotel when you are waiting for a taxi/coach.

Reception do not sell newspapers as info in room says it does in fact couldn't buy one at any point in hol even in Dubrovnik itself.
To get to pool you have to walk thro indoor pool area. I am familiar with chlorine smell & this was not it very unpleasant smell. Toilets in pool area not kept that clean & stocked throughout day.
Management suggest you have a look at roof area over dining room think you may have a bad leak there. Could see this from our balcony dead plants should be removed.. Hope this is useful

Room Tip: Floors above 5 facing sea beautiful views .But does have sun on at end of day as west facing.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank noey00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhotelpark, Public Relations Manager at Grand Hotel Park, responded to this review, June 27, 2014
Dear Guests,


thank you so much for writing down a review.

We are so happy, that despite all mentioned , you were satisfied and relaxed while staying with us even some things are there to be improved. Thank you as well for positive criticism, we will look up into it closely and will do all possible to never repeat it again.


Hope to be able to be your hosts again in the near future , all the best on both private and business fields,

kindest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, England, United Kingdom
Level Contributor
3 reviews
4 of 5 bubbles Reviewed June 24, 2014

We spent a week at the beginning of June. After a delay due to extreme weather conditions, which dampened our spirits, the wonderful views from the airport to the hotel, soon lifted them again, and the arrival at the hotel helped also.
The hotel was lovely and clean. Yes, as people have said the rooms were a little small, but as there is so much to do in the area, you don't spend that long in the room. The areas around the hotel were all well kept and the staff who cleaned the rooms did a good job. The food was basic, but a large choice and always enough to eat.
Our room overlooked the hills towards the old town, which we were glad of late in day, as the soon had moved round the hotel and the balconies were much cooler.
A 2 minute walk to the beach and strip of bars, which due to the time of year were quiet, so we were not disturbed at night.
Would definitely recommend this hotel and this area of Dubrovnik.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhotelpark, Public Relations Manager at Grand Hotel Park, responded to this review, June 25, 2014
Dear Guests,


thank you so much for writing down a review.
We are so happy you were satisfied and relaxed while staying with us.
Regarding some thing you wrote we should improve, we ll do our best to do it as soon as possible .

Hope to be able to be your hosts again in the near future , all the best on both private and business fields,

kindest regards,

Lucijana Kristic

Sales Agent
Grand Hotel Park,

Dubrovnik
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Turku, Finland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed June 22, 2014

Our family just spent a few days in lovely Dubrovnik staying in this hotel. We had made the reservations several months ago and when arriving the hotel the staff infomed that the due to their misbookings our children (14 and 16 years) got rooms in separate building with lower standard rooms than in the main building. There was a direct access to this building from the parking area and the front door to this building was unlocked even nights. Not a safe solution for children! After the long negotiations the only solution the staff offered was to move us all to the lower standard rooms though we had booked and paid rooms with sea view in the main building. In general the hotel was a bit untidy and dusty. So if you are considering staying in this hotel, think twice and choose another hotel.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank CatherineK69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhotelpark, Public Relations Manager at Grand Hotel Park, responded to this review, June 25, 2014
Dear Guests ,


thank you for posting this review. Feedback is always good to have .

Further more, I am so glad to be able to clarify our side of how it was since not many web pages allow us too, and than many guests get misled. Every party needs to have a chance to explain ....and we will for sure try ....

You have booked two rooms back home with an agency you choosed....one of the rooms was sea view room that was more expensive and the other one was not of lower standard but was much cheaper from the beginning and it was all clear at your reservation.
The children were grown teenagers and despite your claim how the building was insecure , a security guard was on a duty there 24 hours. We cannot lock the main building door due that our guests are coming back from the city in different hours so we consider that unfair and impolite.
They all have proper room doors that are locked and safe.
Also, we have provided as well so many solutions for you, but what ever hotel offered was not quite enough for you. As much as we can remember, we offered immediately a great room for you next to your children, as you wanted from the beginning , but your husband was highly against that and refused several times because he wanted to enjoy sea view. The only thing you were ready to accept was to move your children (teenagers) in a sea view room next to you which was not paid . Even that we would do with a pleasure, as we always do and had done for so many guests so many times, but all of these rooms were sold out or reserved for new guestschecking in and they actually paid for that. We strongly consider it unfair to take away a room from a future guest that paid huge supplement for a sea view and give that same room to you because you do not accept any other solution. We are so sorry but that is how it was-you said you needed to be together with your children and yet refused park side room next to them.

From our side, hotel management considers, that everything possible was done to satisfy you and provide a nice holiday, but unfortunately sometimes we do not get the same feedback from the guests.

We are in every way happy you were here with us and we sincerely hope you will have a great life .

We wish you all the best on both private and work fields

kindest regards


Lucijana


Sales Department
Grand Hotel Park
Dubrovnik, Croatia
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Horsham
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed June 20, 2014

We have just returned from a very nice holiday in Dubrovnik, staying at this hotel. The staff were friendly and helpful, and the hotel was spacious and clean. The room we had was overlooking the hillside and had a nice outlook, providing you did not look down at the car park. We were on the top (7th) floor so the view was good. We are not used to big hotels, and were pleasantly surprised the food in the restaurant (buffet style) was good with a range to suit all tastes for breakfast and dinner with plenty of it. We really enjoyed our stay at this hotel.
Only a nit pick but we are used to hotels in Italy, where the hotel has a section of the beach free for guests, this hotel ( Italian owned) appeared to run a large section of the beach judging by its name on the sun loungers, but guests still had to pay for the 2 sun loungers and parasol, totalling 110 kunas per day. If this is applicable, add cost to your budget.

Room Tip: The higher floors have a better view, but with only 2 lifts, this can cause congestion at busy times...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bykerman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhotelpark, Public Relations Manager at Grand Hotel Park, responded to this review, June 25, 2014
Dear Guests


once more we are happy to hear our guests had good time with us

We will reconsider the things you said about sunbeds and parasols.

Regarding a staff, we are doing the best we can but considering your review -it is worth the effort. And thank you for the food compliments.

Thank you once more for everything and

In hope to be able to host you again ,

we are remaining with



our kindest regards,

Lucijana Kristic

sales agent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed June 20, 2014

My husband and I have just returned from a 10 day stay at the Grand Hotel Park. We were a little worried when we arrived to see building work on an annexe close by. Outside work on this completed a few days into the holiday and we were told completion of entire building is hoped by July.

We were greeted by friendly staff who spoke excellent English. I had requested a room with a sea view but knew this is not always possible. Our room was 606 and it had the most glorious view across the bay. (600-610 would have the same view I think, likewise 700-710). The balcony was narrow, but enough room to sit and look over the pool, bar and gardens.

The room compared to a good 'Premier Inn'. Bed was comfortable (double was 2 large singles pushed together), linen was changed daily and was spotless. Bathroom had bath, (Jacuzzi one), and shower overhead. State if you particularly want a bath- we spoke to a couple that were on the same floor yet only had walk in shower unit. Towels were also changed daily. There were complimentary shower and shampoo. There is a hair-drier in there (I did not use this as I found it cooler to use my own in the air conditioned room! (Air conditioning is effective and not noisy as in some places we have been).

There is a small mini bar- could not get large bottles in, but couple of small bottles of water fitted.

There isn't a huge amount of storage, wardrobe and three large drawers, but we managed for 10 days.

We stayed Half Board and found the food to be excellent. Breakfast was selection of cereal, breads, toast, meats and cheeses, variety of fresh fruit, yoghurts, juices, bacon, eggs cooked in a variety of ways, freshly cooked omelettes to order, tomatoes, sausages and more. (even 'champagne').

Evening meal was just as varied. If you like burgers, nuggets, sausages and chips- this is not the place for you. We loved the delicious selection of meat and fish, vegetables, stir- fry veg, cold meats, fresh salad dishes, lettuce, tomatoes, shredded cabbage, cheeses, cold meats and dressings.

Desserts again were not the usual bland cakes. There were different pastries, bowls of fresh strawberries, cherries, grapes, pineapple, melon and ice cream.

We loved the food and could not fault it.

The hotel grounds were spotlessly clean and the staff are all very polite and helpful.

The pool is saltwater, there is a reasonable shallow part for non-swimmers, because of the salt it was easy to float and so felt safe.
There were plenty of sunbeds (June ok, don't know what height of summer would be like)- we bought little 'padded cushion' from nearby shop as they were a little hard.
There is a good sized inside pool too- also salt water, (unfortunately the Jacuzzi was not working). There is a gym and beauty treatments. Gym is free, treatments need payment.

There is one negative - there is only one toilet each, male and female, for the entire pool area. This was not a huge problem for us but I would imagine this could be annoying in the height of summer.

There is a children's garden area where there are swings, slides and climbing frames etc. Lovely for children 5 and under. Through the garden gate and turn left there is a supermarket, turn right the bars and restaurants. Good selection, we drank at Dubrovnik Bar- they had the cheapest cocktails! and the local beer was just over £2.

The beach- not sandy- is five minute walk, down to the Harbour is 10 mins wal and a No6 bus takes you to Old City- about 20 mins.

There are lovely walks around the bay too.

The Old City is brilliant. Walk round the walls first as this is quite tiring! As soon as you go through into City there is an entrance to the left. Costs about £10 each, but it really is worth it. The views are magnificent. There are lots of steps but there are places to stop and sit- take a bottle of water- you will need it!
The walk around the city afterwards is brilliant- ice cream is a must- £1 for a very large cone!

The 'Game of Thrones' is filmed in the city and we were lucky to sit on the 'Iron Throne'. There is a building you can go in where they filmed- we paid about a £5 for two during the day- when we went back at night there was no cost. It is only one room so not worth it unless you 'must' see it.

It is worth going back for a night visit and seeing all the buildings lit up.

Close by is the Cable car- worth it to see the brilliant views- bit scary if you don't like heights- but a very smooth ride.

We went on a boat trip to the Island of Locrum. £15 for two for the return boat trip and onto the island. Well worth it- BUT, wear sensible shoes. I wore sandals and ended up with huge blister because of the stony paths. Flip flops are not suitable. There are places to swim, restaurants, botanical gardens, peacocks galore! historical buildings, cactus garden. There is a LONG climb to the fort, but if you make it the view over the Old City is spectacular.

We had the most wonderful holiday in Croatia- the Hotel Grand Park is in a brilliant position and I would highly recommend it.

Room Tip: Ask for a sea view- room 606 was brilliant. Rooms on floors 1-3 will not have such a good view. Ask...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lindalumps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhotelpark, Public Relations Manager at Grand Hotel Park, responded to this review, June 25, 2014
Dear Guests


thank you for taking a time in posting this comment as it happens so rare that satisfied guests are writing.

It is always nice to hear you had completely satisfied guest.

It is a strong competition here so you can imagine how important it is that we stud up to your high expectations.

Thank you once more for everything and

In hope to be able to host you again ,

we are remaining with

kindest regards,

Lucijana,

sales dpt

GH Park
Dubrovnik
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Glasgow, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed June 18, 2014 via mobile

Very basic hotel. Clean rooms with a lovely sea view. The outdoor pool was not open when we were here which was disappointing. We were half board and the food was very like canteen food. Not the best but edible. Good location away from the main city. The indoor pool was basic but refreshing.

Stayed April 2014
Helpful?
Thank Katmargpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhotelpark, Public Relations Manager at Grand Hotel Park, responded to this review, June 25, 2014
Dear Guests,


thank you so much for writing down a review.

We are so happy you were satisfied and relaxed while staying with us.

Regarding some thing you wrote we should improve, we ll do our best to do it as soon as possible . And we are so sorry about the outdoor pool, but the summer is really in delay this year.

Hope to be able to be your hosts again in the near future ,

all the best on both private and business fields,

kindest regards,

Lucijana Kristic

Sales Agent
Grand Hotel Park,

Dubrovnik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Park

Property: Grand Hotel Park
Address: Setaliste Kralja Zvonimira 39, Dubrovnik 20000, Croatia
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#17 Spa Hotel in Dubrovnik
#19 On the Beach Hotel in Dubrovnik
#23 Luxury Hotel in Dubrovnik
#26 Family Hotel in Dubrovnik
#27 Romantic Hotel in Dubrovnik
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Hotel Park 4*
Number of rooms: 243
Official Description (provided by the hotel):
Grand Hotel Park is located in the heart of Dubrovnik's Lapad Peninsula and only 100 meters away from the beautiful beach.It has a large outdoor pool and a brand new and modern spa area with indoor pool.Consisting of the main hotel building and 2 historical villas, it offers air-conditioned rooms with shower/bath, minibar, flat-screen TVs, free of charge safe and free of charge Wi Fi.Free WI-Fi is as well available in all public areas.Hotel offers a small complimentary and multilingual library for all guests.Small children corner is located within the hotel and features a flat-screen TV, CD player, books, toys and collection of cartoons.Croatian and international cuisine can be enjoyed at Grand Hotel Park’s main restaurant or in the picturesque à la carte Tavern Maria" s Castle. Bars/Snack Bars are located within hotel, by the outdoor pool,and at the beach ( as a part of beach restaurant "Plaža") , where parties take place regularly.Live music can be enjoyed 3-5 times a week.Tennis courts and a seashore promenade with restaurants , coffee shops, shopping center and magnificent views towards Elaphite Islands are only a few steps away from the Grand Hotel Park.Dubrovnik's Old town is less than 3 km away and can easily be reached in 5 minutes by frequent buses, since bus station is just 2 minutes away from the hotel.Parking is always available and is free of charge at Grand Hotel Park. ... more   less 
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Also Known As:
Grand Hotel Dubrovnik

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