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“Do Not Book - Did not get appartment advertised”

Luxury X-Rooms and Apartments Old Town
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Luxury X-Rooms and Apartments Old Town
Ranked #412 of 499 Specialty Lodging in Dubrovnik
Belfast
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Do Not Book - Did not get appartment advertised”
Reviewed August 21, 2012

Similar to the last two reviews on Tripadvisor, we too were not provided with the appartments we booked. In fact on our two night stay we had to stay in one appratment the first night and then move to another on the second night.

Pablo, the owner did not recognize the real inconvenience at not being provided the accomodation booked or or the fact that we had to wait from 2pm until 6pm for the appartment to be cleaned so that we could move in on the first night and having to move our stuff between appartments. Absolutely appauling behaviour and no recognition in terms of even an appolgy.

The actual appartments we stayed in were fine, after we refused the first appartment offered. It was just hassel and waste of a few hours sorting this out and moving between appartments.

When I advised that I would be writing a review of our experience on Tripadvisor he suddenly offered a meaningful discount. We were happy with discount offered but really would much rather have got accomodation booked and a hassle free stay which this certainly wasn't. Would not advise anyone to book these appartments as you are unlikely to get accomodation booked as this is now the third time this has been reported in the last month.

(Note this is my fist negative review on Tripadvisor and would just hope noone else has to put up with this nonsense on holidays.)

  • Stayed July 2012, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank Declan-Belfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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37 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Finnish first
  • German first
  • Spanish first
  • Any
English first
Stockholm, Sweden
Level 4 Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 18, 2012

Does not look like anything near the pictures on display on internet.It is okay if you know what to expect but the internet ad gives false expectations.
Our apartment was in three levels with the bedroom at the top and bathroom at the bottom.Not so convenient, especially as the stairs are narrow and steep. Not recommended.

Room Tip: Make sure you get what you see when booking
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  • Stayed August 2012, traveled as a couple
    • Value
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Helpful?
Thank Louise N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Dubrovnik hotels

San Francisco, California
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 17, 2012

We booked Luxury X-Rooms & Apartments Old Town Inn based on reviews and pictures on the booking site. Upon the arrival, we met with host at the coffee shop (address listed is not the address of the actual apartment) and he walked us to our room. Room was not what we saw on the picture, but it seems to be nice. Next morning he showed up and told us that there has been a mistake: our room was booked by somebody else and we need to move. He will give us a discount for the inconvenience. We agreed, assuming he will move us to the room we saw on the pictures or at least to the room as nice as the one we stayed our first night. We were so-o wrong! Another room turned out to be a old-hole with the mattress on the floor! When we complained about it, our host gave us an option to find another place. Of course, it is practically impossible to find another room during the high-season in Dubrovnik on such short notice! He agreed to drop a price a little, but we had really sour experience and felt we were taken advantage of. I do not recommend anyone to take chances with Luxury X-Rooms & Apartments!

Room Tip: Room on the photos doesn't exist
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  • Stayed August 2012, traveled as a couple
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    • Cleanliness
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Helpful?
Thank JeanetteEva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 17, 2012

Pablo the owner met us at the appartment and showed us round, he was very helpful and recommended a couple of places to eat and drink. He even arranged for us to meet a guide to show us around.
on the down side the appartments are opposite (about 4 feet away) a noisy bar. Monday night was the worst night (cocktail night appartently) but Tuesday and Wednesday were still very noisy and still going strong at about 1:30 am. The windows offer some insulation against the noise, but do not block it out completely.
Also you have to walk up 3 flights of stairs to get to the rooms - no lifts so not suitable for the elderly or infirm.
A great place to stay if you intend to party until late!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbdoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 30, 2012 via mobile

We stayed for 2 nights June 24-26 & really enjoyed it. Our room was a little on the small side however there are bigger rooms available & it was clean & comfortable. Pablo who runs the place is helpful & sat with us on arrival to go through things to do & places to eat etc. He let us leave our bags in the store room all day as we had a late flight which was a life saver. The rooms are up about 3 or 4 flights of stairs with no lift so not suitable for those who cannot carry their own bags! All in all, we had a great time and would definitely recommend.

Stayed June 2012, traveled as a couple
Helpful?
Thank Laura H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 13, 2012

The room was in a great location just off Stradun. The owner met us at our apartment, showed us the room and was very friendly and flexible about check in/out times.

Room Tip: The room was above a cafe/bar which did play music until about 1am. This was not a problem for us bu...
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  • Stayed May 2012, traveled as a couple
    • Value
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Helpful?
Thank STUMCK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Luxury X-Rooms and Apartments Old Town

Property: Luxury X-Rooms and Apartments Old Town
Address: Kuniceva 6, Dubrovnik 20000, Croatia
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Hotel Style:
Ranked #412 of 499 Specialty Lodging in Dubrovnik
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Luxury X-Rooms and Apartments Old Town 4*
Number of rooms: 4
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