If I could offer you one piece of advice for your trip to Dubrovnik (which is incidentally a treat and makes for just as good a city break as it does a beach one) it would be: do not stay at Roko House/ Ivory Town Apartments when you're there. My friend and I spent 7 nights there in mid October this year (2012) and were instantly disappointed. I am sad to say we became even more disgruntled as the days passed.
I'll start with the good points, as there are some! Firstly, it is located smack bang in the centre of town, only a leisurely two minute stroll from the main thoroughfare, the Stradun. Secondly, the decor is clean and tasteful. And thirdly, there is a small roof terrace with a view over towards the city walls. It is a sun trap during the day and a pleasant place to have a beer or a bite in the evening.
Now, regrettably, on to the bad points. Firstly, we thought that we had booked an apartment. We had images of breakfasts, lunches and the odd dinner on the roof terrace so expected a fridge and cooking facilities. Unfortunately however when we arrived we were shown to a room with no such amenities. It was very small and was certainly not what one could class as comfortable for a week's stay. We were offered neither an explanation as to why this had happened nor an apology for the mix up. Instead we were told that if we wanted to upgrade to an apartment (baring in mind this is what we thought we had booked) it would cost and extra 50 euros a night. We declined the offer and decided to stick with the room. Big mistake.
There was no fridge, which one should surely expect in any hotel room, never mind apartment, in 2012. The were no glasses to have wine, beer or even a drink of water. The bed was possibly the most uncomfortable bed I have ever slept on...ever! The pillows were hard. The towels were starchy. The shower was never hot. The room was not cleaned nor the bed sheets changed once whilst we were there. And, that was not the worst of it!
When it came to money they wouldn't accept credit card. Had I known about this before I arrived then would have been little issue but I had not. Instead I had to incur two lots of credit card charges to withdraw kuna from a hole in the wall bank machine. The staff was not understanding and in fact I'd go as far to say they were down right unhelpfu, not to mention patronising. We eventually had enough and explained that whilst we had booked for 7 nights we were only going to stay for six - we had planned to treat ourselves to a last night of luxury elsewhere. There was a wrangle (a figurative one only) about money again as we, perhaps cheekily but I thought quite rightly, asked for a rebate for the seventh night. They initially graciously agreed to allow us to pay for six night alone, but a day later renaiged on their offer and demanded full payment. I paid with much reluctance and only after a bit more wrangling. All in all, it was a stressful experience and one which I will most certainly not be repeating or recommending to friends and family. To end on a positive note however, Dubrovnik is wonderful and is one i am sure to revisit as well as recommend!
- Official Description (provided by the hotel):
- Lovely new reconstructed house situated right in the heart of Dubrovnik Old Town. There are three studio apartment and three rooms in this beautifull property dating from 17th century.Behind the façade of an ordinary-looking stone house lies this collection of extraordinary accommodations. Each of the three studios and three rooms has been completely renovated and lovingly decorated in a delightful blend of traditional elegance and modern sophistication. Delicate chandeliers and antique-style furniture contrast nicely with LCD TVs and Inox bathroom fixtures. Charming decorative accents abound: entering each room is like being presented with a beautifully-wrapped gift – one cannot wait to see what treasures are inside.The house itself is situated in the flat part of Old Town with convenient access to restaurants, cafes, shops, and markets. It even has a small communal terrace where guests may relax and take in the views of the colorful tiled rooftops below. When rented as a whole, Roko house can accommodate 12 guests under one roof. ... more less
- Reservation Options:
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- Also Known As:
- Roko House Hotel Dubrovnik