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“Lovely hotel, friendly staff and great location to Old Town”

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Valamar Lacroma Dubrovnik
Ranked #15 of 68 Hotels in Dubrovnik
Certificate of Excellence
Reviewed July 23, 2014

I am just back from a week away in Dubrovnik with my boyfriend. We spent a lot of time researching hotels out there and whilst the Lacroma was a little more expensive than we planned to spend we decided to go for it on account of the reviews and how lovely it looked.

I'm glad we did, the hotel is brilliant, with both an indoor and outdoor pool, free towels/sun loungers, helpful and friendly stuff and a great location if you want the best of both worlds (sunbathing and culture) as it is only a 10 minute bus ride to the Old Town, a bus that runs frequently until around 2am. The Hotel bar also provides a spectacular view of the sunset, which we enjoyed most nights with a glass or vino or two!

Our room was also lovely big comfy bed, beautiful balcony view and was very clean.

My only slight issues with the hotel is that we felt the reception desk was always very busy and slightly chaotic, with a lot of staff seeming to have to deal with one issue, however busy it was however did not reflect the service which was excellent when we were seen to.

Overall, an excellent hotel in a beautiful part of the world, I would recommend it and Croatia to anyone and we will hopefully be back again!

Room Tip: Choose a room at the front of the hotel, if possible, lovely views! Don't worry about towels as...
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank Julia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this reviewResponded August 2, 2014

Dear Guests,
Sincere thanks for a most wonderful review and for choosing Lacroma. It is absolutely fantastic to hear of your enjoyable stay with us. Yes, you are right, at times our reception gets very busy when the large groups arrive or depart on buses, but it is only at certain times and the rest of the time it is less busy and chaotic. We hope to see you again in Lacroma.
Yours sincerely
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel

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743 - 749 of 1,942 reviews

Reviewed July 22, 2014 via mobile

Yes it's a short way out of town but a short ride by taxis or buses. It's all brand new and very nice.
It had just reopened during our stay and room service was still getting organized but service otherwise is very good. Buffet selection is excellent for this area. Highly recommended.

Stayed: June 2014
1  Thank Hubert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this reviewResponded August 2, 2014

Dear Guests,
Thank you very much for a great review. We hope you will be back to enjoy more of our buffet selection. Thank you for recommending us. We believe you have maybe given us a review for our sister hotel President since we have been reopened after refurbishment in 2009, but nevertheless thank you for choosing Valamar.
Yours sincerely
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2014

Although out of town, this is not a problem as buses run regularly. Hotel is well placed on the coast and guest share own beach with another hotel in the chain. Rooms are fair size, food is good, especially breakfast buffet. Staff friendly and helpful.

  • Stayed: June 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank canddsyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this reviewResponded July 26, 2014

Dear Guests,
Thank you on your great review and thank you for choosing Lacroma. Greetings from Lacroma team and we look forward to maybe seeing you again?
Yours sincerely
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2014

I booked this hotel after having seen the reviews on trip advisor and got the rooms at an excellent price - the room rate included breakfast and use of all facilities apart from spa treatments but it did include free internet, use of the business centre, the gym and the sauna and pools - both indoor and outdoor. The hotel also offered access via their brand new sister hotel the Valamar President (5 Star) to a beautiful beach area and was surrounded by well kept gardens -

The rooms were immaculately clean - reception beautiful and the bar area was both internal and external - every night there was live music.

the breakfast was more of a brunch - the dishes comprised of cold cuts galore, fresh fruit and dried fruit, cheese and breads, biscuits and porridges, oatmeal and pancakes made to order, yoghurts of every type, pastries, eggs however which way you wanted them, cooked vegetables, cold vegetables, sausages, bacon, meat loaf and vegetarian options - lite options, tea and coffees, juices and milks for every taste and even assorted sauces and accompaniaments for each dish were on hand - never before have i eaten breakfast like this - in fact we liked it so much that we stayed for dinner twice and were delighted to have participated in a Dalmation feast - buffet style starters of vegetables, fish, meats and cold cuts, soups and cheeses, meat, veal, pork, chicken and turkey, steaks and roasts, vegetarian pilafs and stroganoffs, pasta, pizza, cold vegetables, hot vegetables, traditional fare and international fare - you name it and you got it - the tuna steaks were roasted on a grill outdoors with sardines - even inside there was a selection of freshly grilled foods ranging from all the porteins to the vegetables to not mention the deserts - at least 20 different petite fours, cakes to die for, mouses and puddings, whole fruit and cut fruits, ice creams and sauces, doughnuts made to order with pancakes and waffles - in short this place is a factory for foodies - i loved it and with the beauty that the whole coastline had to offer and obviously Dubrovnik itself - it is well worth another visit - we checked prices at restaurants in Dubrovnik - you would pay around 200 kruna for one main dish - at the Valamar you get around 20 starters, 10 main courses, two pastas, two soups, pizza and fish and meat until you can eat no more for a fabulous cost of 190 kruna - so really there is no way i was going to eat out of the hotel - the quality of the food was fabulous.

The bar prices were identical to the prices outside the hotel and we even had an express breakfast bag for our early departure - the staff are attentive and professional and i am so pleased to have been able to stay here.

Thank you to all at the Valamar Lacroma. Until next time best wishes from Rita and Gennaro Iannuzzi from Italy

Room Tip: even if you get a room that you do not like, should a better choice be available for you then the st...
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  • Stayed: July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank rita130664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this reviewResponded July 26, 2014

Dear Guests,
Amazing review, thank you sincerely! What more can we add? Thank for choosing Lacroma, it was our pleasure to take care of you and it makes us all proud to have been able to create some memorable experience for you. Grazzie and see you soon!
Yours sincerely
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2014

For the third time my husband and I recently stayed at this hotel. The staff are exceedingly helpful and polite, the hotel is immaculate and the breakfast buffet is to die for. This time we took half board and were pleasantly surprised to find the evening buffet was also exceptionally good with a vast number of choices. Sitting outside on the dining terrace watching the sun go down is sublime. Some musical entertainment is on offer most evenings and of course you are within very easy reach of Dubrovnik old town with all its fascinating bustle and liveliness. The outside pool is excellent with a delightful view but be warned it is unheated and even in late September is too cold for swimming. The only sea bathing nearby is at the Hotel President which is crowded and very pebbly not particularly inspiring. The hotel is quiet at night.

Room Tip: Choose a room looking towards the West and the sea. These rooms are more expensive.
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  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank IrinaBirmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this reviewResponded July 26, 2014

Dear Guests,
What can we say?! Thank you , thank you , thank you – not only for your most wonderful review, but for coming back to Lacroma and giving us the pleasure to look after you.
Yours sincerely
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2014

I shall admit that it I finally picked this hotel based on the recommendation of my colleague. She stayed in this hotel during a conference, and she loved it. We too. It was a prefect stay, good value for money, and even during bad weather days we had lot of fun and enjoyed the hotel facilities such as gym, indoor pool, bars, etc.

I think it is however good to know what were the trade-offs that we made with this hotel. Since I believe most of us consider to choose it because it offers various good deals. I found the price requested by them for a 4* accommodation for two persons compared to other hotels in the neighborhood quite fair. We were just hesitating whether we have to compromise on too many things for this price. But we didn't...

Absolutely positive:
- comfortable, spacious rooms with big bathrooms and balcony
- good service, tasty buffet breakfast
- well equipped gym and spa
- nice view on the sea and islands
- friendly and helpful staff

Acceptable compromises:
- the hotel is not within walking distance from the old town, but by bus and car it is easily accessible, it is close to the port however, which is very good if you plan excursions... It is definitely not as far as Radisson Sun that is not in Dubrovnik at all
- the hotel has no panorama on the old city - it is on the opposite side of the peninsula (Babin Kuk), but it has a nice view on the sea and the surrounding islands
- the hotel is big you have to walk a lot to get from one place to the other, its own beach (Valamar President beach) is in 5 min walk and you have to enter the 5* Valamar President to get there

Some negative experience:
- sometimes it seems to be noisy: especially the tourist groups are quite loud while they check-out or check-in, and you can hear it even in the room
- we didn't know that this hotel is so big, so we weren't prepared for such crowd
- the bars and restaurants are pricy compared to the average menu and atmosphere

Stayed: July 2014, traveled as a couple
2  Thank Gyorgy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this reviewResponded July 26, 2014

Dear Guests,
Greetings from Lacroma and thank you for your detailed, informative and most flattering review. We are very pleased you have enjoyed you stay with us and that you did not have to make too many compromises and that you overall experience of Lacroma was a positive one. We fully understand all your negative points and we always try to minimise the inconvenience to our guests caused by arrival or departure of the groups. For this purpose we have designated special check in for groups and for individual guests. Thank you again for choosing Lacroma from the whole Lacroma team.
Yours sincerely
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2014

Large, modern hotel. Nice pools (indoor and outdoor) with comfortable sunbeds. Not crowded around the pool area. 300 meters from the beach. Good service, reasonable prices on food and drinks. Easy access to Dubrovnik by bus every 10 minutes. A perfect hotel for a holiday in the Dubrovnik area.

Room Tip: A little noise from the entrance area. Probably worth spending a little extra for seaview.
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Service
1  Thank Nnifgad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this reviewResponded July 17, 2014

Dear Guests,
“Excellent review”, many thanks. Sincere greetings from us all. Great to read of your impressions of our hotel. Great stuff!
Yours sincerely
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Valamar Lacroma Dubrovnik

Address: Iva Dulcica 34, Dubrovnik 20000, Croatia
Phone Number:
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Dubrovnik
#5 Family Hotel in Dubrovnik
#11 Romantic Hotel in Dubrovnik
#12 On the Beach Hotel in Dubrovnik
#14 Spa Hotel in Dubrovnik
#14 Luxury Hotel in Dubrovnik
Price Range: $100 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Valamar Lacroma Dubrovnik 4*
Number of rooms: 401
Official Description (provided by the hotel):
Dubrovnik's flagship business and leisure hotel Valamar Lacroma Dubrovnik Hotel, the proud recipient of the prestigious 2013, 2015 and 2016 World Travel Award as "Croatia's Leading Hotel" and the 2014, 2015 and the 2016 World Travel Award as "Croatia's Leading Business Hotel", is located on the tranquil Babin Kuk peninsula, surrounded by pine tree forests and soothing white pebble beaches. Renowned for its fusion of nature and state of the art facilities, the hotel offers ultra modern rooms and suites, the largest MICE facilities in the area, memorable gastronomic experiences in its gourmet restaurant, a wine bar terrace with panoramic views of the Elaphiti Islands and an abundance of activities to let you create a perfectly balanced holiday in Croatia with an added touch of luxury. ... more   less 
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Also Known As:
Valamar Lacroma Dubrovnik Hotel Dubrovnik
Valamar Lacroma Hotel

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