My first impression of the hotel was excellent. Check-in was fast and accurate, but after that everything started to ruin my first impression. After check in i was escorted to the elevator by the bell boy which was a 55 year old guy by my estimation. Nothing against his age but his body language was like"i hate this and i don't wanna do this but my boss is here so i'm doing it". After that i came to my floor and had some problem of finding the room. When i found it i was pleased with the room. It was big and clean with all necessary things. Bed was excellent one of the best i slept on, but pillows were horrible. I put 4 of them under my head but they were so soft that i had a feeling i have none.
Service in the bar and restaurant is bad. In lobby bar i drank around 10 whiskeys and every time i ordered with one ice cube and i get glass full of ice. Than i asked what wine they have but the waiter didn't know so i asked for wine list but she brought her colleague instead. Well he knew only two wines on the list so i took one of those two cuz i was pissed already. Also they were very slow and looked uninterested for their job with the body language of i hate this.
Breakfast is very nive with wide choice. But again the enthusiasm goes down when a waiter comes to u with a look of a zombie and i hate this stance and ask u: u want some coffee sounding like he is on death row.
All of these ppl are 45+. Maybe this is a thing of seasonality but if not then this hotel have big problems with this. Nothing against their age but i would like to see a smile or some ethusiasm in what are they doing.
- Official Description (provided by the hotel):
- Dubrovnik's flagship business and leisure hotel Valamar Lacroma Dubrovnik Hotel, the proud recipient of the prestigious 2013, 2015 and 2016 World Travel Award as "Croatia's Leading Hotel" and the 2014, 2015 and the 2016 World Travel Award as "Croatia's Leading Business Hotel", is located on the tranquil Babin Kuk peninsula, surrounded by pine tree forests and soothing white pebble beaches. Renowned for its fusion of nature and state of the art facilities, the hotel offers ultra modern rooms and suites, the largest MICE facilities in the area, memorable gastronomic experiences in its gourmet restaurant, a wine bar terrace with panoramic views of the Elaphiti Islands and an abundance of activities to let you create a perfectly balanced holiday in Croatia with an added touch of luxury. ... more less
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- Also Known As:
- Valamar Lacroma Dubrovnik Hotel Dubrovnik
- Valamar Lacroma Hotel