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“Excellent service”

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Hotel Vestibul Palace
Ranked #10 of 55 Hotels in Split
Certificate of Excellence
Johannesburg
Level Contributor
159 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“Excellent service”
Reviewed September 13, 2013 via mobile

What friendly and amazing service!

We spent 1 night in the hotel and we were blown away by the friendliness and helpfullness of all the staff. It really left us feeling special and appreciated.

The hotel is in the old town, in the narrow streets and close to all the old town sights.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BushFreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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403 reviews from our community

Traveler rating
    291
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 13, 2013

We stayed in the annexe, villa Dobric, which was charming, small, very comfortable, quiet, and in a perfect location. But we had the ten star service of the main hotel, which included taking our car to their car park overnight, collecting it in the morning, loading our luggage into it and then taking the car to the queue for the ferry to Vis......and then an hour later, when we had done our market shopping, taking us and our shopping to the car! Also a brilliant breakfast. Such quality of service and tasteful and comfortable rooms in ancient buildings is a real treat. We will definitely go back next time we're in Split.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 12, 2013

Whilst the villas for this hotel is well located and clean, I just couldn’t see the value or the hype for a small boutique hotel I would have expected a little more, the rooms are not that well-appointed, and it was disappointing to see the amount of marks along the walls, which indicated to me that lack of detail, the bathrooms seem to have been going through a redesign and it would have been nice to see a place to at least hand up the hand towel next to the basin, rather than over the toilet, especially as there was adequate room. We elected to have our breakfast in the hotel restaurant rather than the villas as there was certainly far more selection, the service and range

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Douglas, Australia
1 review
Reviewed September 11, 2013

We choose this hotel in spite of some negative reviews here, and I'm glad we did! It's an amazing location. You can walk out of the hotel and you are right where the action is.
The minute we checked in we felt us warmly welcome. What we were really happy for was that we got our room immediately after we arrived at the hotel although it was only 9:30 am. The staff at the reception couldn't have done more for us- everything from the airport transfer to helping us with catamaran schedules and buying our tickets for us. Just perfect. We had a superior room with a sea view and were really happy with it.
All in all, we really enjoyed our stay and would stay here again!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank josephjosik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level Contributor
40 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed September 5, 2013

We decided to have a meal here when we were holidaying in split!
We really enjoyed! Service was really good & by a very knowledgable maitre de.
We ate outside with the hotel lit up & little trendy lights lighting up our table. It is really difficult to know good restaurants when you arrive at a place you haven't been but we would definitely recommend this!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank ScotlandTravelmad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 3, 2013

This tiny outlet was superbly situated off the main square but one block from all the action. Shockingly quiet, nice staff and clean, cool room. Breakfast was great. A real retreat and perfect for our first days to sleep away jet lag or explore the old city.

Room Tip: Our room/suite was in the annex, not the main hotel in Diocletian's Palace.
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mwgarvey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vestibul_Management, Director of Sales at Hotel Vestibul Palace, responded to this review, September 4, 2013
Dear Mrs. Garvey,

Thank You for Your comments following Your stay with us last month. I am delighted You have enjoyed Your stay at hotel Vestibul Palace annex building, Villa Dobric and thank You for Your very kind comments.

Kind regards,
Boris Dusa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 31, 2013

If you stay there : do not forget your ear plugs! The location inside the vestibul of Diocletian Palace is just GREAT : you stay in the middle of history and can visit the old city as much as you want etc.... But the counterpart is: very very tiny rooms... and too much noise up to 2 a.m. at least ( bring or buy ear plugs if you want to sleep...). Like often in Croatia : great service; the doormen are very helpfull : if you call the hotel from your car they will help you to park it and come to you to take care of your luggage; very very attentive guys!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jjaugier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vestibul_Management, Director of Sales at Hotel Vestibul Palace, responded to this review, September 2, 2013
Dear Mr. Jaugier,

I want to thank you for compliments and sharing your opinion about hotel Vestibul Palace.
The room You have stayed at is our smallest and least expensive room (standard double), there are only 2 of the rooms this category in the hotel, all the other rooms are larger and more comfortable, but each room is unique due to the fact building dates back from 3rd century.
Nevertheless, above mentioned room has a beautiful view on the square in front of the hotel, and Ethnographic Museum, and hotel's location as You have written is great, because of the fact it is located in the heart of Diocletian's Palace, the most central hotel in Split, in the Imperial chambers.
Therefore I do understand Your inconvenience about noise which is usually none, and most of the people find their stay very pleasant here while having a privilege to enjoy the private atmosphere without any noise.
We are very proud of our staff members and I am glad they have been so helpful to You, especially parking Your car at hotel's garage and do hope You will have a chance to come back to Split and stay again at hotel Vestibul Palace.

With kind regards,
Boris Dusa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Vestibul Palace

Property: Hotel Vestibul Palace
Address: Iza Vestibula 4a, Split 21000, Croatia
Location: Croatia > Dalmatia > Split-Dalmatia County > Split
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#3 Family Hotel in Split
#5 Romantic Hotel in Split
#6 Business Hotel in Split
#10 Luxury Hotel in Split
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Vestibul Palace 4*
Number of rooms: 11
Official Description (provided by the hotel):
Small luxury boutique hotel in the heart of 1700 year old Diocletian's palace. 11 Unique rooms will give you a one of a kind experience of sleeping in the emperor's chambers! City Center, City Hotel, Luxury Hotel, Boutique Hotel, Luxury Boutique Hotel. ... more   less 
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Also Known As:
Vestibul Palace Hotel
Vestibul Palace Split

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