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Palace Suites Heritage Hotel
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Reviews (232)
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All reviewsbreakfast roomgreat locationold townstone wallshot water runsmain piazzaluxury suiteyogurtgreat night sleepwould return to this hotelbend over backwardsiron gatehotel parkingwonderful hotelwater heaterthe sofa bedfabulous stay
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Reviewed July 10, 2010

We were a little set off when we first arrived to climb a set of stairs and be checked into our room in what looked like a private apartment dining room/office/ironing room, but as it turned out, it was a very nice clean modern room in a great location and very nice proprietors, who were very helpful! Our first room was little small ( but typical for Europe) we switched to a bigger room which was wonderful and overlooked the piazza! We could walk to the Riva for entertainment, drinks, and food too! Breakfast is delivered to the room..they have no dining facilities, and office closes at 5pm, so ask all your questions before that time.
Very worth it!

  • Stayed: June 2010, traveled as a couple
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1  Thank Jean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2010

Two couples stayed in two different rooms at the Palace Suites, one smaller at the back and a bigger room at the front (our room). Both were excellent in every way - spotless, new amenities within beautiful old stone walls, great friendly service, brilliant central location to all major sights, quiet even though there are cafes below and good value for money. The exterior can be deceptive because it's old, but through the door are modern suites managed by a friendly women who gives you the tips of the town - where to go (with map), what to see, where to eat etc. If you are looking for a commercial hotel with leisure pool, reception, lounge or pool, don't stay here. If you want a friendly and homely apartment without a kitchen, then this is brilliant. We are unfit 60-65 years olds and the steps were ok. No lift due to council regulations. Continental breakfast in our room was good and fresh with excellent coffee, fruit, yoghurt, breakfast cakes etc. It arrived at the time we requested. Our room at the front was large enough to accommodate the four of us for breakfast on the lounge and chairs with plenty of room to spare. The back room would have done the same. All facilities are new and modern. It's a very safe and secure place and its central location is brilliant. I highly recommend the suites for authentic Croatian hospitality which is a great alternative to a big hotel. We loved it!

  • Stayed: June 2010, traveled with friends
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Thank stafford01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2010

Money must have changed hands for this hotel to be granted 4-star status as it has absolutely no amenities. Not one. Unless you count free internet in your room.

With a location in a heritage square in the middle of the Split old town, just meters from the Diocletian's Palace, the location of this hotel is impossible to fault. But in booking a 4* hotel, we expected more than just a fortuitous real estate deal by the owner -- this hotel has no restaurant, no bar, no terrace, no patio, no common area, no business centre, not even a reception area (which appears to be in someone's living room). Even our daily shower amenities were never replaced even though we stayed for 3 nights and ran out of them after the first.

We stayed in a suite and although the rooms are an interesting blend of contemporary and original features, they had so much more potential: ALL the furniture (and I'm talking even bathroom cabinetry) was from the exact same line and style -- the Croatian DFS must have been having a clearance -- and there were too many useless pieces featuring drawers (do people really use the drawers in hotels?) jammed in rather than, for example, more seating so that someone didn't have to sit on the bed to watch TV.

Cleanliness was far from top notch as well. As the floors were hardwood and tile, it seemed the vacuum was deemed unnecessary (or perhaps too cumbersome to drag up the elevatorless floors), so we were actually bequeathed more hairs than our own from the filthy mop used in the bathroom.

A nice touch was that, owing to the absence of a restaurant, the continential breakfast was served in the room, which suited our late night/late morning travel style.

In short, when we found the "real" 4-star Vestibule Palace Hotel mere steps away inside the walls of the Palace with its beautiful secluded patio just outside the Ethnography Museum, we were filled with regret.

  • Stayed: June 2010, traveled as a couple
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Thank LondonFlychick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2010

LOCATION
It's hard to find (the door is a bit hidden), but the location could not be any better. It's right in the very centre of the old town, overlooking one of the main squares. It's a 2 minute walk from the old Palace, a 2 min walk to the ocean, a 2 min walk to the markets and close to several good restaurants.

ROOMS
The rooms are huge and brand-new. The design is modern with clean lines and sleek dark wood furniture. A stone wall adds a romantic touch. Half of the rooms are to the front (facing the main square) and are slightly bigger. The other half are facing the back of the hotel and are probably a bit dark and smaller. While the square can be a bit noisy, the windows are so sound-proof that once you close them you can't hear a thing.
There is air-conditioning, a small safe, a fridge and a big SONY Bravia Flatscreen TV.
The beds are very comfortable, though the sheets are a bit flimsy.

BATHROOM
It's large, clean and bright. Each room comes with their own hot water tank, so once you've used up the hot water, you have to wait for 30min before you have more hot water. However, the tank is sufficient for at least 2 decent long hot showers before it runs out.
We did notice the smell that other visitors had described (only in the evenings), but it wasn't really a problem (simply close the bathroom doors) and it's not very strong.

BREAKFAST
Fresh pastries, yoghurt, juice, fruit salad, tea/coffee. All served directly in your room - at the time you wish. Great!

SERVICE
The family (?) who owns the hotel is incredibly friendly and is making a great effort to make you feel welcome. They care and will try whatever they can to help. Very personal. A warm and welcoming experience.

OVERALL
We were hoping to book the 5-star hotel, but that was already booked out, as were some others. But we ended up LOVING the Palace Suites Hotel and would definitely come back to stay there again. You'll probably want to get one of the larger front-facing rooms though, but you will not regret staying here. Perfect for a romantic weekend get-away.

  • Stayed: June 2010, traveled as a couple
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Thank DawgWeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2010

Very friendly staff, went out of there way to give us suggestions on what to do. Great rooms very unique and clean. Rock walls added a very nice touch.. Great location in the center of everything. Rooms much larger than typical in Europe

  • Stayed: May 2010, traveled with friends
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Thank shoeguru1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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