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Casa Encantada
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Reviews (298)
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All reviewsporta hotelrooftop terracesister hotelthe living room areaboutique hotelporta antiguanoise from the streetbuffet breakfastsmall hotelhuge bathroomlounge chairsfive minute walkcomfortable bedspent nightssurrounding volcanoeswe loved our staystaff was very friendly and helpful
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Reviewed January 6, 2013 via mobile

This beautifully decorated boutique hotel tucked away in the quieter south side of Antigua is perfect for a relaxing stay. Great food with interesting presentation, quaint rooms and pleasant staff - one of the nicer hotels in Antigua definitely!

  • Stayed: January 2013
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Thank Devth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2013

The good:
We arrived before the scheduled check in time, but our room was ready, so they allowed us to check in early. The room was very nice, but also very small (room #5). The bathroom was very clean and the shower water was nice and hot. The bed linens and towels were clean. They had two robes available. Breakfast served on the upstairs patio was the best food we had in Antigua. The grounds were very well maintained. The staff were great! The evening before we were to leave on an early morning excursion we asked if it would be possible to have some coffee at 5:45 AM. At about 5:15 AM we were up and happened to check if there was any coffee available yet. They had a pot of coffee with two cups sitting out waiting for us in the sitting area of the lobby. Almost all of the staff spoke English, which is helpful because my Spanish is awful and very limited.
The bad: The room was REALLY small! There were larger rooms, but we definitely got what we paid for. The street noise (cars driving by) was very loud. The view of the television is obstructed by the poles of the canopy bed. The mice that came out at night were loud and I don't like the idea of mice being in the same room as me. WiFi was only available at the foot of the bed (weak signal). The strongest WiFi signal was in the bathroom. Other than those things, I would definitely recommend this hotel. Also, room #7 looked awesome! It had water in front of it and could only be accessed by walking on large stones that were in the water. It was beautiful! This hotel is a short distance from the main square in a more quiet area of town.

Room Tip: You get what you pay for. We paid the cheapest price and got the smallest room (hard to move around when you have to step over your luggage and other belongings). #7 looked to be the most awesome room ever! Also, ask for a room away from the street because the stone streets create a lot of noise when cars drive by.
  • Stayed: December 2012, traveled as a couple
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Thank Tracy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando X, Gerente at Casa Encantada, responded to this reviewResponded January 5, 2013

Dear Tracy C.

Thank you so much for taking the time to post your review of your recent stay at Casa Encantada Boutique Hotel. I'm glad you enjoyed your stay with us; especially glad to know that our team provided the service that you expected.

Please know that we truly value your feedback, for it enables us to continuously strive for improvement in the quality of our products and services. I was sorry to read that certain parts of your stay did not live up to your expectations. Especially with the street noise, the room size and the WIFI connection, I have brought your concerns to our maintenance and systems departments for immediate review and we will take action in the issues you’ve mentioned. However, I was really surprised of learning about the mice comments, because I can assure you we have a certified and strict pest control, and there are no mice in the area. As we are a sustainable and eco friendly hotel, we are surrounded by trees and sometimes little chipmunks and cats can be heard at the roof and patio. Now that you mention it, we will be informing our guests as we’d never like them to get confused or scared by the noise of these friendly visitors.

Thank you again for your comments. It is our hope that you will give us the opportunity to better serve you in the near future. Feel free to contact me directly to arrange your reservation; I would be happy to assist you.

Kind Regards,
Fernando Ximénez, General Manager
fximenez@portahotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2013

Loved this tiny, intimate hotel. We were able to use the services of the larger Porto Antigua Hotel around the corner, but enjoy the privacy and charm of Casa Encantada.

First rate staff. Very kind, always available, and genuinely invested in making our stay amazing.

I will return and I highly recommend this to fellow travelers.

Room Tip: We stayed in room six, off the main travel path.
  • Stayed: December 2012, traveled with friends
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Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2012 via mobile

Well appointed boutique hotel just five blocks south of the main square. Both common areas and rooms are decorated with much style and local antiques. The staff is extremely courteous. Breakfast on the pretty upstairs terrace.
I found the room's soundproofing a bit poor. At 4 AM a family with children checked out loudly at the front lobby (close to my room) and I couldn't sleep through it. Also easy to hear other guests coming in and out of neighboring rooms.
Poor shower pressure in my room.
But overall, pleased with my experience and believe it is a fair value.

  • Stayed: November 2012
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Thank Delphina45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2012

I was very disappointed in my stay here. My first room was quite nice, although noise from the street was a little loud. After the first night, I was moved to a different room (without explanation). The second room literally opened up into a small courtyard off the kitchen, next to a very loud water pump. (They turn off the pump at night due to the noise, which explains the lack of water pressure when you take your morning shower). The room was VERY small, with the shower located on the other side of the room from the rest of the bathroom. It appears that the charge was the same for the two rooms.
Breakfast at the hotel or it's sister property (Hotel Antigua) is included in the room charge, but I was never advised of this. (Of note, Hotel Antigua has a very nice breakfast buffet, pool and spa)
Good points: The public spaces are beautiful and inviting, and the staff was very pleasant. The hotel didn't collapse with me on the roof during the earthquake.

Room Tip: Avoid #9 at all costs!! Rooms 7 and 8 appeared to be the best.
  • Stayed: November 2012, traveled with friends
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1  Thank MDsquared
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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