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34 - 39 of 187 reviews
Reviewed May 1, 2015

This is a classical colonial type place with comfortable rooms, somewhat sparsely decorated with few amenities. The grounds are beautifully landscaped and workers are often observed maintaining the grounds. However, the pool has a lot of leaves and stuff floating, as if it hadn't been cleaned in a while. It also had a somewhat unpleasant odor which really detracted from my enjoyment of the pool.
Lunch was pre-ordered. The salad was not fresh and had to be returned. It was replaced with a plate of nice, ripe avocado slices and onion, which was barely adequate. The sautéed fish was good, nicely prepared and very fresh.

Overall, this is very popular among groups, and the hotel needs some improvement in attention to detail..

Date of stay: April 2015
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Jonathan S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 18, 2015

I stayed 3 nights. Room without window - if one does not count with the bathroom window facing a courtyard. The outside of the hotel looks very nice, the garden is well kept, there is a swimmingpool that noone used during my 3 days stay. The restaraunt has brilliant service and food adjusted to US tourists.
Laundry service - very quick but the pants i had washed still smell detergent. And the room - dark with little decoration and a dust-cover over most things. In reception they claimed that one can see international news channels on the TV - no you cant - you can only see 3 local channels, most of the time with "dramatic" soapoperas or programs where Laura Bozzo screams. But the bed is comfortable.
In the bathroom one is asked to throw toiletpaper in a basket and not flush it - but then.... install wastebaskets with lids.... please.
Reception is a sleepy and tired place .. it took them 10 minutes to organise the opening of the meeting room...

Date of stay: April 2015
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank HansELind
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2015

A well thought out design with attractive gardens.

Good large room but no fridge or safe and hot water was very slow to come.

Restaurant was good, but very busy with tour groups.

While the area around felt safe there did not seem to be a safe (from traffic) walking route into town at night.

Date of stay: March 2015
  • Trip type: Traveled solo
    • Value
    • Cleanliness
    • Service
Thank LoneBrit
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2015

Stayed here for 2 nights at the end of the tour. Excellent hotel in a nice location even though there is a short walk into the main town. Staff very helpful and food was good. Would definitely stay in this hotel again if coming back to Guatemala.

Date of stay: February 2015
  • Trip type: Traveled solo
    • Value
    • Cleanliness
    • Service
1  Thank Pollok1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2015

Only stayed for one night - rooms set in cobbled street setting like the local town. Rooms were clean but dark (more bedside lamps required). The swimming pool is small & we weren't sure if it was a swimming pool or a garden pond. WiFi was available in reception. The bar area is in the dining room, but there is no where to sit and have a drink before your meal or just socialise. The food & service were good.

Room tip: Some courtyard rooms have there outside wall on to the main road. This can be noisy.
Date of stay: February 2015
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank MuncherJ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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