For Guatemala, this is a nice beautiful hotel. The pool was nice, the room was clean, and I enjoyed taking a hot bath. Issue 1: RUDE/ UNPROFESSIONAL front desk. I got a deal of the day on hotels.com and they did not want to accept my reservation, much less that it covered 2 people for breakfast. They took over an hour to check me in, making me pull up my email confirmation, phone confirmation, and even go to the terms and agreements of the booking. Instead of figuring this out as the business and me the guest, they made me do all the work and prove to them the terms and conditions (they even tried to charge me for the use of internet to pull up the reservation for them!!) This was absurd! On top of that, the woman took phone calls and made 2 reservations while I was standing there waiting. Issue #2: Location- very remote, on the edge of Antigua, so far from any food or sites that the safest option is to eat on site, which is expensive, or pay for a taxi to go eat somewhere else, equally as expensive.
Basically, a nice basic hotel with pretty grounds, but too far removed from anything to be a convenient place to stay in Antigua.More
- Free Wifi
- Free Parking