Hi, My wife and i booked this Hotel through Expedia.com and they had a deal going where we would get breakfast included in our stay. We decided to book a pretty nice room then; to our surprise when we got to the Hotel two different receptionists told my wife that breakfast was not included. We felt cheated on for our money. This ruined our whole stay. We told them to verify several times but to our disadvantage they kept saying that they had nothing in their system.
When we were checking out i asked to see the manager and after a while of waiting the manager came out; She looked at the File and told me that breakfast was included in our stay and how come i hadn't taken it. i laught and explained to her what had happened, she then proceded to give me a $10 refund! what a joke, she sent us to the bar to drink some soup and drinks. All of us where super upset. never going back to this hotel. They only care about their money and not customer service.
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- Also Known As:
- Casa Santo Domingo Hotel Antigua
- Casa Santo Domingo Antigua Guatemala