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“Beautiful facility”

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Hotel Museo Spa Casa Santo Domingo
Ranked #4 of 75 Hotels in Antigua
Certificate of Excellence
California
Level 6 Contributor
465 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
“Beautiful facility”
Reviewed January 20, 2013

We had a two nite stay here January 2013. The grounds and the museum facility are very good. The staff was very friendly and helpful. The room photos on this site are quite representative. The facility is very pleasant and has good views inside and outside. The restaurant is quite good both the buffet breakfast and the menu items. The unique nature of the facility makes this hotel an exceedingly appealing facility to stay in Antigua. We'd definitely return if in Antigua again.

  • Stayed January 2013, traveled as a couple
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Helpful?
3 Thank Chingachgook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Atlanta, Georgia
Level 5 Contributor
94 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed January 8, 2013

Casa Santa Domindo, you should be ashamed of yourselves! I literally was in tears looking at their macaws. They are stressed out and the birds have been pulling their feathers out because they are going crazy! It is such a disgrace that Casa Santa Domingo would keep these birds on show for tourists and everyone in oblivious to their torture! Please do the humane thing and give these birds to a sanctuary so they can live the rest of their lives more naturally. Copan, Honduras has a great Macaw sanctuary and they would be happy to care for these beautiful birds, since you obviously can't!

Stayed January 2013, traveled as a couple
Helpful?
2 Thank Angie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IrisGomez, Gerente at Hotel Museo Spa Casa Santo Domingo, responded to this review, January 26, 2013
Thank you for your concern for our macaws. We appreciate your comment and share your opinion. We are doing everything possible to provide a stress free environment for these birds and are currently developing a breeding project in large aviaries in an isolated, more natural environment.

Our macaws are very well fed (dosed, balanced diet) and have constant professional veterinary attention. Some of our macaws are very old and have difficulty regenerating over-preened feathers. We are looking forward to transfer them to new facilities where they will surely get better.

We are also pleased to inform you that we are currently supporting an ex-situ conservation program at the Wildlife Department - Veterinary Faculty of the Universidad de San Carlos de Guatemala and, in a near future, we will support the only in-situ conservation program in the city directed by the Wildlife Conservation Society at “Estación Guacamayas, Parque Nacional Laguna del Tigre, Petén.” There are only about 320 free living macaws in Guatemala and we definitely consider this species a priority.

In a near future, we will gladly share some of our achievements with you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 5 Contributor
52 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 6, 2013

Only stayed one night but it was a very nice stay. Highlight was a traditional dinner in the restarant. The grounds are very well maintained and add a nice ambiance with candlelight all over the hotel at night. It was quite expensive to stay, eat and drink here. There are some very nice places in town that are worth walking to. Internet $10 in your room.

  • Stayed December 2012, traveled with family
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Helpful?
1 Thank celmo46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level 5 Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 5, 2013

we got a deal through expedia and hence selected this place. It's a 16th century monastery that has been restored/renovated and done really well. the premises are a fantastic museum and offer lot of things to see and walk around... museums, statues, crypts etc and the level of access available is also impressive
The rooms are really nice, they have a TV, very good mattresses and a seriously good shower.
The reason for the 3 (not 5) * - 3 fold - the internet is $8/day, with the daily rates being charged they should be including the internet... and secondly the front desk staff is quite useless, they are courteous and all but useless when you ask them questions about Antigua, things to do around Antigua etc. and finally the food (no free breakfast, we did order some room service though) - horrible and expensive.
The gym and the pool are really nice

  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
Thank murlirao2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Level 6 Contributor
165 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed January 5, 2013

Great accommodations and an incredible hotel, filled with history and art work. Great location in a wonderful destination. Antigua is a great destination by itself with many attractions and day trips that can be taken.

  • Stayed January 2013, traveled with family
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Helpful?
1 Thank LoveToTravelNJ63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 3, 2013

This hotel certainly is unusual in many respects. The ruins are worth the stay. Ambiance is a big appeal. Very pretty grounds. The foliage is beautiful. The room is average but nice. The only thing that was bad was the smell at night; sewage. There was also some difficulty with billing on room & services. Still not sure was charged correct. Get ready for a big tourist charge at c/o. Overall a very unique place. Also I might add, the rooms are very dimly lit.

  • Stayed December 2012
    • Value
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Helpful?
Thank Faith07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goleta, California
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 1, 2013

We revisited casa santo domingo 3 weeks ago and found it was as delightful as we remembered it. We upgraded to one of the "estancea" rooms and it was much bigger than the room we had last time. It was room estancea los novisios. Novicios was a large suite with fireplace, sauna, and jacuzzi, and a wonderful view of the volcano. Everything was fine EXCEPT at night the resturant across the way had a very large spotlight aimed directly into our room, it was so bright we had to keep the blackout curtains closed. They used it to light up there parking lot. We asked several times during our 3 day stay to have it reaimed or removted but to no avail. Oher than that it was a delightful stay with great food and charm. The several museums on the grounds were very intereting, and at night the candels were very nice and were everywhere,creating a romantic feel of yesteryear. The hotel was built on the ruins of a very old monastery and the owners have kept the feel. There are wonderful pieces of art on the grounds and in some of the rooms. The many macaws also added to the ambiance. It is near downtown so a cab is not needed to access the main square and shopping.

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  • Stayed December 2012, traveled with family
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Helpful?
Thank Brent K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Museo Spa Casa Santo Domingo

Property: Hotel Museo Spa Casa Santo Domingo
Address: 3a Calle Oriente No 28 A, Antigua 03001, Guatemala
Location: Guatemala > Sacatepequez Department > Antigua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Antigua
#2 Business Hotel in Antigua
#2 Spa Hotel in Antigua
#3 Luxury Hotel in Antigua
#9 Romantic Hotel in Antigua
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Museo Spa Casa Santo Domingo 4*
Number of rooms: 128
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Also Known As:
Casa Santo Domingo Hotel Antigua
Casa Santo Domingo Antigua Guatemala

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