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“Delivery Tortuously Slow”
Review of Steak 'n Shake - CLOSED

Steak 'n Shake
Cuisines: American, Fast Food
More restaurant details
Restaurant details
Dining options: Late Night, Takeout
Description: Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.
Reviewed December 27, 2013

First impressions... this place should be a fun joint for a semi-fast food experience.
First Experience... food took way too long to arrive.... burgers and fries should not take 35 minutes especially at 2 in the afternoon. Only one guy cooking burgers. They were tasty and served with a smile but the wait was a real killer. I think they focused way too much on the drive through traffic. It looked like they had three people making shakes... we ordered three small ones to go and we were shocked that it took about 20 minutes to get those.

Its really too bad... great location, solid food, good value, friendly staff... tortuously slow food delivery.

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Thank Mike A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (13)
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12 - 13 of 13 reviews

Reviewed October 8, 2013

The much anticipated Steak and Shake that opened in Adrian a few months ago seems to have perpetual staffing problems no matter what day or time you go. We understood the long wait for seating and serving when it first opened; hey it was NEW after all. However that was months ago. We tried it for the fourth time last week, dropping in at a decidedly off time -- 3:00 in the afternoon. Although we were seated right away (a first, since normally there is a 30-45 minute wait) it took nearly 45 minutes for us to receive our food, and then the order wasn't quite right. My husband ordered a chocolate malt and after a half an hour -- and repeated protestations by the waitress that "she (the malt maker apparently) was really backed up" a shake was delivered. He doesn't care for shakes, but didn't protest. When my chili (which I love) was delivered, it was cold. The gentleman at the table next to us was presented with his order and sent it back because it wasn't what he had ordered. There were many dirty and dish-laden tables all around us, that never got cleared the whole time we were there (about an hour). The last time we went, we were told that they "didn't know when they would be able to seat us" as they "had no clean dishes left" and were "waiting for the dishwasher to arrive." We waited about ten minutes, then decided to leave. We've always been pretty happy with any Steak and Shake we've ducked into. Granted, it isn't fine dining, but we love the chili and the diverse options for burgers. We pretty much decided we'd only frequent the out of town Steak and Shakes. It just isn't worth the frustration of trying to eat at this one.

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1  Thank Zusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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