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“One word... AMAZING!”
Review of White Elephant

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White Elephant
Ranked #6 of 14 Hotels in Nantucket
Certificate of Excellence
Cape Cod
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“One word... AMAZING!”
Reviewed December 15, 2013 via mobile

We typically go to Martha's Vineyard to celebrate our anniversary every year, but this year my husband surprised me with a trip to Nantucket. We were given an upgrade to a 2 bedroom cottage that was simply the best stay we have ever experienced anywhere. The room was gorgeous, service was top notch from the check-in, to the gentleman that showed us to our room to'the concierge helping with dinner reservations. We arrived as a major event was wrapping up and the place could easily have been in chaos, but it was not. We were treated as if we were the only people there.

I have been laying down some serious hints to my husband that I want to purchase the linens used for the bedding, they were so luxurious! We are looking forward to visiting again!

Stayed September 2013, traveled as a couple
Helpful?
1 Thank hoagy1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteElephant1, General Manager at White Elephant, responded to this review, April 24, 2014
Dear hoagy1969;

Thank you for coming to stay with us at the White Elephant last September! It is so nice to hear about the lovely time you had! While we are lucky enough to host many events in the spring and fall we really value each and every one of our guests and try to make absolutely certain they are looked after as though they are our only guests.
It sounds like a wonderful stay! We do sell our amazing Pratesi linens in a King size set! We just received our shipment for the year and are busy fulfilling mail orders, so please let me know if you would like a set! I can be reached at blandt@niresorts.com

Sincerely,

Bettina Landt
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
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English first
Ashland, Massachusetts
Level 5 Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed December 6, 2013

We have stayed at the White Elephant before but I had forgotten about all the little nice touches they offer to make the stay more special. It starts with the pre-arrival concierge calling you a few weeks before arrival to help make dinner reservations, spa appointments, etc. A very nice touch for someone that is very busy and forgets to set these up in advance. Give them your ferry arrival information and they are there to pick you up at the ferry and drive you to the hotel. In our room there was a hand written note welcoming us back and a box of chocolate covered raisins. At turndown each night there were little chocolates plus the weather forecast for the next day. When you check out, they give you a bag with bottled water and snacks to take on the ferry. I love the White Elephant and would definitely go back. I read below that some others have been upgraded on their stay. That would have been really nice on our visit since it was a low season, but maybe next time we'll luck out.

  • Stayed November 2013, traveled as a couple
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Helpful?
1 Thank onspithia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteElephant1, General Manager at White Elephant, responded to this review, December 8, 2013
Dear onspithia;

Thank you for posting such a wonderful review. We are always happy to see our guests returning multiple times. We are very fortunate to have a great base of loyal guests such as yourself, that come back often. Not something we take for granted :-)

The little touches like the chocolates, the departure gifts etc. are fun. We are always looking for new things we can do that are not expected and are little symbols of appreciation for our guests.

Happy Holidays!

Sincerely,

Bettina Landt
General Manager
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Haverford, Pennsylvania
Level 4 Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 10, 2013

Had been to the White Elephant many years prior with my wife. It has changed in some respects (previously had an outdoor pool) but it still has the essentials including its peerless Nantucket Harbor views, friendly and accommodating staff, large rooms, super ancillary services - room cleaning, "turndown" etc, and general excellence. I was pleasantly surprised, during my recent early October visit, to have been "upgraded" (gratis) to a bigger, quieter and more optimal harbor view room than originally requested. Very classy, but typical of the White Elephant's style.

Location is fabulous as noted, with magnificent harbor viewing and easy walking to "downtown"/Main St. area. The Brant Point restaurant is top notch and the afternoon Port and cheese mixers a very pleasant touch as well. Complimentary shuttle service to the Wauwinet (sister hotel) and Toppers restaurant very convenient. The library is a beautiful and very relaxing room for general relaxation.

Only complaint is I was not able to stay more than 3 nights. Not cheap, but this type of quality rarely is. This place is clearly a notch above, and among the best, on Nantucket. Will be back again- hopefully soon and often.

Room Tip: Most rooms have harbor views but clearly some are a lot better than others. "Best" views...
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  • Stayed October 2013, traveled solo
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Helpful?
1 Thank HBARRY740
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteElephant1, General Manager at White Elephant, responded to this review, December 8, 2013
Dear HBARRY740;

Thank you for your wonderful review. Yes, back in the day there was a pool facing the harbor. While this is no longer there, we still have an amazing view and we are so lucky to be so close to Nantucket town that our guests can easlily walk (or take a courtwsy BMW, either way!)

Little touches all add up. I am glad you had such a great stay.

You bring up an interesting point that some readers may not know about: The Wauwinet, our sister hotel has such a great reputation. TOPPER'S, their restaurant, scored a perfect 100 in this year's Travel and Leisure reader's poll! Quite something they (and we) are proud of! We do run a shuttle each evening from the White Elephant to the Wauwinet and in the Summer, the Wauwinet Lady, their boat launch, departs here at the White Elephant for lunch and dinner at the Wauwinet. Don't forget to make reservations and pack your sunscreen for the 45 minute ride!

Thank you again and we hope to see you next season!

Sincerely,

Bettina Landt
General Manager
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Saratoga Springs, New York
1 review
Reviewed November 8, 2013

I took my dad and mom for their 85th and 81st birthdays. We absolutely loved it. The room was very well appointed, extremely comfortable, we had a beautiful view of the harbor, and the food was fantastic. The staff was most kind, and I will absolutely return to the White Elephant Resort.

Debbie from Saratoga

  • Stayed October 2013, traveled with family
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Helpful?
Thank Gia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteElephant1, General Manager at White Elephant, responded to this review, December 8, 2013
Dear Gia D;

Thank you for posting your review. We do cater to many different travellers ranging from solo travellers who just want to come and enjoy a little quiet time to multi generational travellers who may have different concerns and priorities. I am happy you took your mom and dad and that they enjoyed their stay also. Being so close to town and having an elevator and the courtesy vehicles always makes things a bit easier!

Enjoy the holidays and let me know when you come again!

Sincerely,

Bettina Landt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level 4 Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed October 22, 2013

Hubby and I went to the White Elephant Inn and it was outstanding. From the time that we got off the ferry, the black SUV was waiting for us with a nice driver and water. Once we got to the resort, the front desk staff welcomed us with delicious lemonade and an upgrade. The room was lovely, very Nantucket in decorations...The resort is walking distance to all of the main destinations, Main Street and the best restaurants. Make sure that you take advantage of the great restaurant on site, we had a great breakfast with an even prettier view. I sprained my ankle while we were there and the staff was quick to provide ice and popcorn for movies...This is much more lovely than the Vineyard, make it a must to go!

Stayed April 2013, traveled as a couple
Helpful?
2 Thank MCastle83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteElephant1, General Manager at White Elephant, responded to this review, October 23, 2013
Dear MCastle83;

Thank you for posting your tripadvisor review. It sounds like you had a wonderful time and I do hope your ankle feels better!
Arriving by boat is a wonderful way to ease in to the Nantucket frame of mind. Coming around Brant Point as you pull into the harbor is so spectacular. Did you know that it is customary to throw a penny into the water from the ferry just as you round the point when leaving to ensure a return visit?

Hope you did and we will see you again soon!

Sincerley,

Bettina Landt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 17, 2013

My husband and I stayed at the White Elephant the end of September and I cannot say enough wonderful things about it. From the moment we arrived we were greeted with very friendly staff. There was nothing they would not do for us. They upgraded us to one of their lovely cottages even though there were only two of us. We even ordered in one night and ate by the fire place. The food in their restaurant was very good and the view, from there on the water, just added to the delight. I would love to find that kind of service everywhere we travel.

Room Tip: We stayed in one of the two bedroom cottages. Wonderful,
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  • Stayed September 2013, traveled as a couple
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Helpful?
Thank PatAustin2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteElephant1, General Manager at White Elephant, responded to this review, October 23, 2013
Dear PatAustin2012;

Thank you for taking the time to post your review. We really love our two bedroom cottages. They are so nice, with the kitchenette, the living room, the den, the two bedrooms and that lovely fireplace which is such a great feature this time of year. We do try to upgrade our guests when we can. Let's face it, we all like an upgrade when we travel! (Myself included, I'll admit it...) So when I can I try to make that happen.

September, October, November, these are all wonderful months to come and experience a quieter and beautiful Nantucket.

Thank you again for your stay and your review.

Sincerely,

Bettina Landt
General Manager
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Toms River, New Jersey
Level 6 Contributor
120 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed October 17, 2013

All of our expectations were met when we arrived at the White Elephant. The hotel is absolutely beautiful, the service exceptional, and the atmosphere as serene or flamboyant as each guest chooses. The concierge was very helpful in arranging bike tours, sunset sails, and restaurant reservations. This hotel served as home base to a unique, charming locale whose history and pride of ownership is rich and extensive. The folks at White Elephant continue that pride in their desire to offer their guests a wonderful Nantucket experience.

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
Thank NJJaneEyre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteElephant1, General Manager at White Elephant, responded to this review, October 23, 2013
Dear NJJaneEyre;

Thank you for your review. We do get many guests who come here for a variety of reasons, some to get away quietly, others to enjoy the outdoors, some prefer history, others shopping and dining. There really is something for everyone. Our pre-arrival and our on-site concierge teams can set up an itinerary that is customized for everyone.

It is wonderful to hear that you enjoyed your stay so much.

Sincerely,

Bettina Landt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about White Elephant

Property: White Elephant
Address: 50 Easton St, PO Box 2580, Nantucket, MA 02554-2258
Phone Number:
Location: United States > Massachusetts > Nantucket
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#3 Luxury Hotel in Nantucket
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — White Elephant 4.5*
Number of rooms: 64
Official Description (provided by the hotel):
The White Elephant has been an exclusive summertime retreat since the 1920s. The height of preppy New England elegance, this is the place where brides dream of being married and families come for generations. A stone's throw from the center of town, this 64-room island treasure has accommodations ranging from garden cottages to suites on the harbor. The hotel's mascot, a white elephant named Trunket, presides over its greener than green lawn. Set with plush lounge chairs, it overlooks bustling Nantucket Harbor and calm Children's Beach. Brant Point Grill serves up a famed Sunday brunch, with their signature Lobster Bloody Mary. ... more   less 
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Also Known As:
White Elephant Nantucket

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