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“A stunning property in a perfect location with amazing amenities and THEE best staff!!”
Review of White Elephant

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White Elephant
Ranked #6 of 14 Hotels in Nantucket
Certificate of Excellence
Reviewed June 28, 2013

We are your typical workaholics; we needed this vacation so badly and the reason it was so brilliant was because we stayed at White Elephant.
I find it hard to believe people stay anywhere else when they come to this gorgeous island.

First off it has to be said- the entire staff is AMAZING!
Thee most genuine, sweet, hard working, knowledgable, helpful, professionals we have ever met on a vacation. I would tell anyone to stay here just so they could meet the staff.

The red carpet was rolled out for us from the very beginning when Merrick/Marick??(apologies) was there to meet us off the ferry with a smile and the car. Bartick??(apologies) who took our bags, showed us around the property and helped us into our room.
C/KATHERINE!!! and JULIANNA?(apologies)!! at front desk are -thee best, most efficient check in/out and wonderful front desk staff.
these girls went above and beyond-from the movies list, to helping us change a reservation (with Ann's help at concierge), mapping out our beach trips, friendly chit chat in and out and lastly-we forgot our beach bag and julianna legit gave us her personal bag-so if that doesnt scream SERVICE, i dont know what does!!!
LEROY- who was our personal chauffeur :) always with a smile and just the nicest guy to take a ride with to our restaurant dates or boat trips and kept a special eye on us if we needed anything.
Housekeeping staff was awesome, in room dining was great, Brant point grill was fantastic spot to start out our vacay with happy hour-bartenders were very friendly. Also Charles who helped us with a car our last night, and 3 more bellmen who im afraid i cant recall their names who were uber helpful our first and second time checking in(our flight got cancelled and we were able to get back in for one more night thank goodness) 1st guy- young, tall, light eyes-beyond helpful and sweet during our stay- had off thursday and friday; 2 others were brunette, shorter-were there to help us at our second attempt off the island :) i only mention it b/c you will probably meet them upon arrival or departure.
also a very sincere and special thanks to bettina for the welcome note and bubbly :)

bottom line, the facility is just beautiful.
amenities are incredible-spa, workout room, library with cheese and wine/in room dvd rentals with popcorn... i think the only thing that was kind of a bummer was since we werent in the village/residence? we couldnt use the pool- would have been nice but we were so busy hitting the beaches nearby our actual property we didnt care. but it would be nice, no biggie.
location is perfect-just around the corner from town- or rent bikes-- if you wanna hit up beaches far out like sconset and cisco, otherwise they have a car they can take you SOOO NICE!!


we were first timers and wont stay anywhere else when we go back to nantucket
if you are debating a trip and dont know where to stay, and this place has availability- grab it!
we had a trip we will never forget and if you stay here, so will you.

Room Tip: every room is a good room.
  • Stayed: June 2013, traveled as a couple
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2  Thank pamela m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteElephant1, General Manager at White Elephant, responded to this reviewResponded July 10, 2013

Dear Pamela M;

Thank you!! Wow, you guys really met everyone and did everything! So much for relaxing! I am so glad you had fun and connected so beautifully with the team. To many guests, that is what it is all about. Of course beautiful rooms and a great location is always a plus too!

Don't work too hard and remember to call when you need to get away. While Jetblue is flying from Boston and JFK, we are such a short trip for those workaholics out there!

Sincerley,

Bettina Landt
General Manager

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212 - 218 of 453 reviews

Reviewed June 28, 2013

I have been to Nantucket several times and have enjoyed amazing meals at Brant Point Grill, but I have not had the opportunity to stay at the White Elephant until recently. My family and I had the great pleasure of staying in two of the cottages at the White Elephant (3BR and 1BR). I cannot say enough great things. The cottages were quaint, comfortable, and had a "Nantucket feel", but also offered modern amenities and special touches that would satisfy any group. The main hotel and cottages are within walking distance of Brant Point Lighthouse as well as everything in town. I must say though that what really impressed our whole group was how friendly and attentive the staff were. Thank you for a wonderful stay!

  • Stayed: June 2013, traveled with family
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Thank Cheryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteElephant1, General Manager at White Elephant, responded to this reviewResponded July 10, 2013

Dear Cheryl C;

Thank you for a wonderful review. I love the cottages. Unlike the rest of the hotel and the two bedroom cottages, our one and three bedroom cottages capture the true spirit of Nantucket for me. While they are bright and cheerful, they are historic buildings and each has their own style and quirky authenticity. Fun. I am so glad your family enjoyed everything so much.

Please come and see us again!

Sincerely,

Bettina Landt
General Manger

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Reviewed June 27, 2013

We just checked out of the hotel after lunch. We enjoyed our stay very much.
The hotel is very clean and satisfied all of our needs. It was most enjoyable.
Today we had the fried Ipswich Clams with clam chowder and they were both delicious!
Trishana our server made sure we enjoyed our meal and left on time for our flight back to NY.
I am in my seat now.
Have a great summer!

Room Tip: Harbor view
  • Stayed: June 2013, traveled as a couple
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Thank Valerie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteElephant1, General Manager at White Elephant, responded to this reviewResponded July 10, 2013

Dear Valerie K;

Thank you for your nice review! I love the Nantucket Lunchbox at the Brant Point Grill! (The dish that combines the Clams and chowder, for the readers that have not tried either yet!) It is one of our most popular for a great reason: Chef makes the chowder from scratch daily and it is so delicious.
I hope NY is treating you well and you are staying cool!

SIncerley,

Bettina Landt
General Manager

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Reviewed June 25, 2013 via mobile

This is our second stay at yhe white elephant. Love the brant point grill. Feel that the prices are steep for the hotel and the residences but nothing on this island is a value. The location is good as you can walk to everything in town,but the only beach to access without a car or bike ride is jetties which is not the island's prettiest. The pool at the residences is a great addition!

  • Stayed: July 2012
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Thank Trazona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteElephant1, General Manager at White Elephant, responded to this reviewResponded July 10, 2013

Dear Trazona;

Thank you for your review. Yes, the addition of the White Elephant Village (Inn and Residences) has been so well received. We almost think of it as the Club level to the White Elephant (minus the views) so if you stay at the Village, you have access to the bikes, the more modern rooms, the nice workout room and the pool, which you don't at the hotel. Although there is something special about having the beautiful rooms and views here at the hotel, right on the harbor, you are right about that! Each has it's advantages.

Hope to see you soon!

SIncerley,

Bettina Landt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

After several day trips, this was the first time we spent the weekend on Nantucket. We were given several suggestions on where to stay and we decided to stay at the White Elephant. I cannot say enough great things about our stay. We were picked up at the ferry and brought to the hotel by Marek, who became our "personal driver" over our stay, being chauffeured in a BMW. Our room was not ready, as we checked in fairly early, our bags were held and we were called when the room was ready; we were upgraded, we had a harbor view room with an awesome view. All the staff we dealt with directly were truly amazing. We would definitely go back to Nantucket and stay no where else but the White Elephant, thank you for a great weekend!

  • Stayed: June 2013, traveled with friends
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Thank Dtella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteElephant1, General Manager at White Elephant, responded to this reviewResponded June 25, 2013

Dear Dtella;

Thank you for the wonderful review. Yes, Marek is wonderful. I am glad you were able to take advantage of our complimentary BMW courtesy car service for in town drop offs. I am so happy to hear that you enjoyed it so much!

The team this year is really amazing. I am glad you enjoyed your interactions with them and we hope to welcome you again soon.

Sincerley,

Bettina Landt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2013

Though we (husband, 20-year-old son and myself) have been vacationing on Cape Cod for several decades, we had never visited Nantucket. This time around, I made sure we got there and wanted our stay to be special. It's why we selected The White Elephant. It was an excellent choice.

I reserved a standard room and we took the ferry from Harwichport to the island. The hotel picked us up from the ferry in a beautiful BMW. Off to a great start.

To our great surprise, the hotel upgraded us from a standard room to an absolutely gorgeous two-bedroom cottage. We felt like we had our own personal Nantucket beach house, outfitted with a front deck with table and chairs (they even brought the cushions in at night for us so they didn't get wet with dew), a sitting room, two bedrooms (1 with a queen and one with twin beds), two full baths, a washer and dryer, efficiency kitchen/eating area, a living room with a fireplace, and built-in bookcases and window seats. I didn't want to leave it because it was so beautiful, comfortable and clean.

The devil is in the details, and The White Elephant gets them right. From the personalized note and phone message welcoming us to the bottles of water and chocolates at arrival and turn down as well as the complimentary wifi and lift to The Wauwinet for dinner at Topper's, service is flawless at this hotel. They even give you a parting gift of water and granola bars as well as delivering your bags to the ferry for you.

The hotel is in a great location, walkable to all of the shops, restaurants, and even the ferries. But it is still located in a quiant neighborhood, so you feel less like a guest and more like a local.

Finally, although the hotel is definitely upscale, it is not the least bit pretentious. Everyone, from the front desk and drivers to housekeeping and room service, is professional yet warm and friendly. Sure it is pricey but soooo worth it and sure to make your vacation even more memorable.

  • Stayed: June 2013, traveled with family
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1  Thank kpcod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteElephant1, General Manager at White Elephant, responded to this reviewResponded June 25, 2013

Dear kpcod;

We do try to upgrade when we can (usually there are more opportunities in the spring and fall than in the summer) and I am glad that this worked out so well for you! The two bedroom cottages have been renovated over the past two years, so they are absolutely wonderful.

Our complimentary courtesy car service (the beautiful BMW) has worked out so well for us. We are able to drop off our guests in town in style! The service is on a first come, first served basis.

We hope to see you again soon!

Sincerely,

Bettina Landt
General Manager

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Reviewed June 23, 2013

Imagine waking up with the sun dappling across the water and sailboats bobbing gently across the harbor . The views could not be better in this charming hotel by the sea. Outside our room was a broad veranda with comfy rocking chairs for reading or just enjoying the view.The staff could not have been nicer. I was particularly impressed that they called me the week before to see if anything needed to be arranged. They don't ignore the basics: the bed was really comfortable and the room was well appointed with lovely chairs for relaxing and a desk for working. Free, reliable wifi was a plus.
There was one tiny problem during our stay. The amenities such as shampoo and conditioner came in very attractive tapered bottles. This shape made it nearly impossible to actually get the stuff out of the bottle. My husband was highly amused watching me practically jumping up and down trying to extract some body lotion! Having said this, I would stay again in a heartbeat even if it meant bringing my own conditioner. The White Elephant is a delightful place.

Room Tip: Ask for a harbor view
  • Stayed: June 2013, traveled with family
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Thank Meredith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteElephant1, General Manager at White Elephant, responded to this reviewResponded June 25, 2013

Dear Meredith M;

Thank you for posting your review! We are so happy to hear about how much you enjoyed our hotel and our magical location on the harbor! It is so pretty here, we are glad you had the opportunity to visit!

Our complimentary Advance Concierge service is such a wonderful opportunity for our guests to pre-plan their stay and really make the most of their time here. We are so proud of this team!

Yes, the packaging of the bath products is so important. We will review it with our vendor this winter!

Thank you again and we hope to welcome you again soon!

Sincerely,

Bettina Landt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about White Elephant

Address: 50 Easton St, PO Box 2580, Nantucket, MA 02554-2258
Phone Number:
Location: United States > Massachusetts > Nantucket
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites
Hotel Style:
#3 Luxury Hotel in Nantucket
#3 Spa Hotel in Nantucket
Price Range: $262 - $1,649 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — White Elephant 4.5*
Number of rooms: 64
Official Description (provided by the hotel):
The White Elephant has been an exclusive summertime retreat since the 1920s. The height of preppy New England elegance, this is the place where brides dream of being married and families come for generations. A stone's throw from the center of town, this 64-room island treasure has accommodations ranging from garden cottages to suites on the harbor. The hotel's mascot, a white elephant named Trunket, presides over its greener than green lawn. Set with plush lounge chairs, it overlooks bustling Nantucket Harbor and calm Children's Beach. Brant Point Grill serves up a famed Sunday brunch, with their signature Lobster Bloody Mary. ... more   less 
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Also Known As:
White Elephant Nantucket

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