I picked room #8 , one of the most expensive rooms. Immediately upon entering the B&B, the heat was oppressive in the common areas. I picked this place because they touted on the website "central a/c". Susan, the owner, told us " you have your own air conditioner" when we arrived. That should have tipped us off. On entering the room, we saw an old window a/c unit , the filter was clogged completely, and we could not get the room cooler than 78 degrees. The bathroom had no cooling and registered on our alarm/ room temp/ clock 80 degrees. Try taking a shower, drying your hair, under those conditions!!! False advertising! Wi-fi? Not in your room like it supposed to, but she said it works?! Shame on the innkeeper! I went downstairs to get coffee in the morning after a terrible night's sleep, and she asked me how everything was. I told her. She basically said I was a liar. She said the halls were 72 degrees so I showed her the thermostat outside our room registering 76 degrees. Then I showed her the temp in our room. She again said it was 72?! She needs glasses. Her remedy to cool the bathroom was to shut the bathroom door and open the windows! I paid for central a/c and did not have that in one of the most expensive rooms! We left after breakfast and upon returning she came in, opened the bathroom windows, and lowered the a/c to roast us again. She let all the humidity in & the temp was over 80 degrees. She said we were not welcome, should leave, and that the room below had a part of their ceiling fall because of our shower which was a claw tub with a lousy shower curtain. Some water did come out but was immediately absorbed with a towel. I took photos of the wood floor showing apparent previous water damage. Therefore, they do not fix the shower curtain situation, monitor the wall a/c filter for proper filtration, etc. Dust under the bed and all over the shutters. Impossible to sleep because dawn will wake you up. The cheap window shades let all the light in. The entire building is not level. Your suitcase will roll, so have fun stabilizing it. It will just roll until it hits something. She said we were to leave and would get a refund. Upon leaving I was charged for the first night. I confronted her that she said I would get a refund but she said NO, you spent the night. Stay away from here unless this sounds what you want. We went down the street to the Jared Coffin House and that wall a/c unit is modern, digital, and the room is beautifully climate controlled, not to mention more spacious and LESS EXPENSIVE!
- Official Description (provided by the hotel):
- Beautifully restored historic Inn, offering 8 spacious rooms with king or queen 4 poster beds, private baths and garden views. Each room includes luxury linens and amenities, central AC, free Wifi, extensive continental breakfast daily, nightly wine tastings and full concierge. Conveniently located on a quiet street, just one block from the shops and restaurants. Easy walk from either ferry. Experience the true essence of Nantucket and join us! ... more less
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- Also Known As:
- Sherburne Inn, Nantucket Hotel Nantucket