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“Go if you want deceptine advertising and want to roast............” 1 of 5 bubbles
Review of Sherburne Inn

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Sherburne Inn
Ranked #6 of 39 Nantucket B&B and Inns
Certificate of Excellence
GreenLeadersBronze level
fort lee , new jersey
Level Contributor
572 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
“Go if you want deceptine advertising and want to roast............”
1 of 5 bubbles Reviewed July 9, 2013

I picked room #8 , one of the most expensive rooms. Immediately upon entering the B&B, the heat was oppressive in the common areas. I picked this place because they touted on the website "central a/c". Susan, the owner, told us " you have your own air conditioner" when we arrived. That should have tipped us off. On entering the room, we saw an old window a/c unit , the filter was clogged completely, and we could not get the room cooler than 78 degrees. The bathroom had no cooling and registered on our alarm/ room temp/ clock 80 degrees. Try taking a shower, drying your hair, under those conditions!!! False advertising! Wi-fi? Not in your room like it supposed to, but she said it works?! Shame on the innkeeper! I went downstairs to get coffee in the morning after a terrible night's sleep, and she asked me how everything was. I told her. She basically said I was a liar. She said the halls were 72 degrees so I showed her the thermostat outside our room registering 76 degrees. Then I showed her the temp in our room. She again said it was 72?! She needs glasses. Her remedy to cool the bathroom was to shut the bathroom door and open the windows! I paid for central a/c and did not have that in one of the most expensive rooms! We left after breakfast and upon returning she came in, opened the bathroom windows, and lowered the a/c to roast us again. She let all the humidity in & the temp was over 80 degrees. She said we were not welcome, should leave, and that the room below had a part of their ceiling fall because of our shower which was a claw tub with a lousy shower curtain. Some water did come out but was immediately absorbed with a towel. I took photos of the wood floor showing apparent previous water damage. Therefore, they do not fix the shower curtain situation, monitor the wall a/c filter for proper filtration, etc. Dust under the bed and all over the shutters. Impossible to sleep because dawn will wake you up. The cheap window shades let all the light in. The entire building is not level. Your suitcase will roll, so have fun stabilizing it. It will just roll until it hits something. She said we were to leave and would get a refund. Upon leaving I was charged for the first night. I confronted her that she said I would get a refund but she said NO, you spent the night. Stay away from here unless this sounds what you want. We went down the street to the Jared Coffin House and that wall a/c unit is modern, digital, and the room is beautifully climate controlled, not to mention more spacious and LESS EXPENSIVE!

  • Stayed July 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank lfbmonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daniels2010, Owner at Sherburne Inn, responded to this review, July 10, 2013
The mismatch of this reviewer's expectations of the Sherburne Inn were so apparent in this situation that I offered to relocate them to another Nantucket property with a full refund of their unused nights. My shoulders have grown much broader since becoming an Innkeeper, but to be called a "liar" is hitting below the belt. Slamming doors, loud, angry accusations, and spiteful behavior was out of line and needed an immediate solution. I am so glad this couple found a room that met their needs at a local Hotel.
Room #8, King of the Hill is a lovely, popular guest room that many couples enjoy celebrating their honeymoon, engagement, anniversary, birthday or just a few special days together sitting on their private balcony overlooking our in-town historic neighborhood. The king bed has an elaborate, hand-carved headboard and feather bed topper that has been quoted by a recent guest as being "like sleep on a cloud". We are proud of our small, charming Inn built in 1835 that does offer central air with a few window units in the larger guestrooms offering additional comfort. WiFi is available in every guest room, every common area inside and outside the Inn, and our beautiful original pumpkin pine floors do slant!
My husband and I give our personal best to each of the hundreds of guests that join us for their special Nantucket visit each year. It is a joy to share in their fond memories. We hope you'll consider a stay at the Sherburne Inn for what it does offer visitors - a wonderfully located, uniquely charming, small property in the historic town of Nantucket.
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251 reviews from our community

Traveler rating
    198
    30
    17
    3
    3
See reviews for
17
168
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Yonkers, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 20, 2013

We are always looking forward to staying at the Sherburne Inn. We enjoy the quiet rooms, the comfortable bed with beautiful linens, the pristine white cutwork and embroidered valances in the bathroom along with embroidered white shower curtain. The Inn feels like home and the owners could not be more hospitable. We have stayed in several places on Nantucket but since we discovered Sherburne Inn, this is the only place for us.

Room Tip: Corner suites are large and sunny
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Georgiana Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Illinois
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 19, 2013

We stayed at the Sherburne Inn for 3 nights and enjoyed our trip immensely. The Inn is located steps from all the Nantucket action, yet quiet and very romantic. Breakfast was always delicious and delivered to our door. We stayed in a large room at the back of the house on the first floor, I believe it was called Love at First Sight. It was very spacious with a great bathroom. I would highly recommend the Sherburne Inn to any couples visiting Nantucket.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank akloese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, VT
2 reviews
5 of 5 bubbles Reviewed June 7, 2013

This was our first time at the Sherburne Inn and we had a wonderful time! It's clean, comfortable and well appointed. We loved the location as it is close to town, shops, beaches and restaurants. We had a great time biking both days on the nearby bike paths. Loved sitting out on the deck in the back. Had everything we needed and found the innkeepers very friendly!

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ted Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daniels2010, Owner at Sherburne Inn, responded to this review, June 9, 2013
Thank you Ted Y from VT for taking a few minutes to share your thoughts and impressions of your visit to Nantucket and your stay at the Sherburne Inn. It's reviews like yours that re-enforce the reasons why my husband and I got in to the business of owning/managing a B&B. Providing pleasing accommodations while visitors explore and enjoy our Island is our mission. It warms our hearts when we are successful. Hope you'll return soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marietta, Ohio
2 reviews
5 of 5 bubbles Reviewed May 27, 2013

We have stayed several times at the Sherburne Inn out of season and have always enjoyed the peaceful location and ambience along with great attention to detail. We have been well cared for on each visit, with a comfortable, tasteful room and delicious "breakfast in a basket". The inn is close to restaurants, shops, and the ferries as well as beaches. The staff and management are welcoming and knowledgeable, and we would recommend the Sherburne without hesitation.

Room Tip: We have tried several and they have all been terrific - stairs to second floor could be challenging...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eleanor417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, District of Columbia, United States
1 review
5 of 5 bubbles Reviewed May 21, 2013

This lovely inn is just off the town center and has delightful rooms furnished in a very quaint but comfortable manner. Breakfast is served in a picnic basket placed outside your door and is delicious. The Innkeeper and staff could not have been more helpful. I have recommended the Sherburne to friends and will continue to do so.

  • Stayed May 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bill K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
1 review
5 of 5 bubbles Reviewed May 16, 2013

Stayed at the inn in May. It is so centrally located, so well kept and appointed, the staff and management make it all so welcoming but they are also so "not always in your face about how over-helpful they can be" that you immediately get into stride of enjoying them, their inn and Nantucket.

  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Douglas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sherburne Inn

Property: Sherburne Inn
Address: 10 Gay Street, Nantucket, MA 02554
Phone Number:
Location: United States > Massachusetts > Nantucket
Amenities:
Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #6 of 39 B&Bs / Inns in Nantucket
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sherburne Inn 3*
Number of rooms: 8
Official Description (provided by the hotel):
Beautifully restored historic Inn, offering 8 spacious rooms with king or queen 4 poster beds, private baths and garden views. Each room includes luxury linens and amenities, central AC, free Wifi, extensive continental breakfast daily, nightly wine tastings and full concierge. Conveniently located on a quiet street, just one block from the shops and restaurants. Easy walk from either ferry. Experience the true essence of Nantucket and join us! ... more   less 
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Also Known As:
Sherburne Inn, Nantucket Hotel Nantucket

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