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“Alright, but felt deceived.”
Review of Pineapple Inn

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Pineapple Inn
Ranked #31 of 38 Nantucket B&B and Inns
Reviewed July 15, 2008

This B&B is currently owned by "The Summer House" which is on the other side of the island. From the information i gathered while I was researching B&B's on Nantucket was that this was a very nice B&B with attentative staff & good food, but since being bought out - the service level had gone down but that the rooms were still nice. My trip confirmed these reports.

Check in: about 3:30pm, we arrived.
No one there to greet us, after a few minutes we realized there was an envelope over the fireplace with our names on it.

The room: nice but a bit small - although they phrase it as being a "large room" -- maybe by island standards, but it was a bit tight. No dressers to store cloths, only a small closet with a few shelves you could share. It did have it's own bathroom -but it looked like it had been updated maybe 15 years ago and didn't really match the decor of the room and looks like it's due for another update.

The room was relatively clean, i did notice some fluffy things on the floor that never got vacuumed during our stay, and there was grime on the bathroom door from people touching it. They had toiletries labled "French Milled Soap" and "London Shampoo" etc.. which when you looked on the bottom - were made in China. The bed was a bit firm, but comfortable and they provided 5 regular pillows & 2 sham pillows, which was decent. The towels were quite large, a bit rough but absorbent, and they gave us 2 per person which was good.

The service: they advertise that they can schedule "picnics, bike rentals" etc - but there was hardly anyone ever around. we tried dialing zero to reach the innkeeper -but it just gave us a busy signal. We finally found a number to call and it went to his VM and he never called us back. we never actually met anyone that worked at the inn except for one of the women that provides the continental breakfast in the morning.

Breakfast was fruit, some small slices of bread for toasting, mini homemade muffins, cereal, dry granola & granola that i think was mixed with yogurt, coffee & a variety of juices (and for some reason on sunday there were cookies that were very hard & dry)

in the room they had a copy of a book about Nantucket, places to see, eat, and stay... there was an ad for the Pineapple Inn and it included comments from when the previous owners were running it "best pastries on the island" etc... which DO NOT apply to current ownership.

The biggest disappointment was that they advertised on the website and in the personalized "welcome letter" we received promoting the "jitney service" between the Pineapple Inn and the Summer House... the next day when we were planning to actually take advantage of this free perk, we (and all other guests) were issued a letter stating that "it has come to our attention that the jitney service is NOT an amenity of the Pineapple Inn and will no longer be in service" ... how could this have been "brought to their attention"... i can understand if they said it was discontinued.. but don't act like there was some sort of miscommunication when the Summer House owns & runs the Pineapple Inn.

The best thing about the Pineapple Inn is that it is right in the downtown area and it's on a quiet one way street. (however the funny thing is - there is NO street sign on either end) There are a few spots to lockup a bike, and the outside patio was nice, we had breakfast there both mornings.

Overall it is an acceptable place to stay, however next time I go, I will be trying somplace else.

  • Stayed: July 2008
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Thank BostonAdrianne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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42 - 48 of 48 reviews

Reviewed June 27, 2008

We just returned from 4 wonderful days in Nantucket...When I booked the 3 nights, the first several places I called were totally booked due to the Waikovia conference. I was able to get a reservation for under $300/night at the Pineapple Inn on Hussey St(near everything!) which included a lovely continental breakfast each morning/ and free shuttle service /use of facilities @ Sconset Pool and Beach. After booking, I read some negative reviews on TA so was a little concerned but shouldn't have been.We had the room off the sitting room on the 1st floor-small but immaculate with 4 poster canopied, very comfortable bed. AC was excellent.Large private bathroom.It was quiet despite being full and the location was perfect!Christy, the concierge/hostess works rfrom 9am-7 pm and was an eager and responsive aid for reservations,taxis,tour arrangements,ice etc.
We will return to Pineapple Inn!

  • Stayed: June 2008, traveled with family
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1  Thank nptNy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2008

This inn looked lovely in the pictures and I was encouraged by the reviews, but was sorely disappointed. When we arrived there was no one there, despite being contacted about our arrival time to ensure they would be there. After waiting half an hour, we finally found someone who let us into our room. While our room was clean, a light bulb was out, and the TV, lamp and alarm clock all did not work. After calling the "innkeeper" three times in two days, nothing was fixed. I finally called another number I found and a different "innkeeper" said he would fix the problem. Apparently the innkeepers manage several properties and the woman who was supposed to manage the Pineapple Inn was sick. However, no one was checking messages in her absence, which was unprofessional. While the other innkeeper did come right over to check on the maintenance issues three days into our stay, when I asked for a small percentage off my bill for our trouble, he said he'd have to think about it and would call me. I haven't heard from him yet. The rooms on the third floor are tiny and offer no soundproofing whatsoever. I would think twice about spending $250/night on a room at the Pineapple Inn.

  • Stayed: May 2008, traveled as a couple
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3  Thank Salemebs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2007

We've stayed at the Pineapple Inn annually for 7 yrs in a row, only occasionally venturing to other establishments for subsequent last minute visits to the island. Ownership changed from Bob and Caroline Taylor in 2005 to The Summer House, the venerable Siasconset hotel with several other properties in town. The Taylor's had renovated the B&B, installing marble baths, tastefully appointed rooms, and adding a personal touch - although there was a manager onsite, one or both of the Taylor's were generally present. Each breakfast consisted of a daily selection of fresh fruit, a cereal course (including homemade bircher muesli), and a daily baked good (baked fresh and served warm each morning by one of the Taylors themselves). A private courtyard in back of the house has several tables for eating, with an indoor dining room for days when the weather is uncooperative.

Change is inevitable under new ownership, and while there is no one thing that has caused us to consider other places for the first time, we actually began scouting other establishments while on vacation this summer. The frequent shuttles and use of the Summer House pool in 'Sconset is a GREAT perc. But, other changes (or lack there of) are not as welcome. Familiar faces that provided continuity from year-to-year are all but gone. Not much has changed to the general decor or feel. But, that's part of the problem, as our room (and our mattress) were starting to show signs of wear. Fresh paint is needed here and there, a couple of light bulbs were broken and never replaced, and the comforter a bit dingy. The rooms were clean, but it's clear management doesn't regularly inspect things as an interested owner would, and it doesn't look like anything has been spent on improvements since ownership changed (although a tiny CD player/alarm clock mysteriously showed up in our room one day even though there was no room for it or an outlet in which to plug it). A dangerous tree limb from a recent storm dangled near the front door, but was never removed. Managers/concierges came and went, but seemed untrained and disinterested.

Breakfast has also changed (the other half of the bed and breakfast equation). Outside tables weren't set until well after 8, when breakfast is served. Gone is the tableside service (not always a bad thing, but certainly less personal). Muesli and hot oatmeal not always available. Gone are the daily baked goods from cherished recipes, replaced by a grab basket that seemed store bought. Espresso and cappucino are available, but only if you know how to use the machine.

These may be minor complaints from folks too used to the quality and attention of interested owners. But, they may also be signs of a general decline in quality that has these regular visitors looking elsewhere.

  • Stayed: August 2007, traveled with family
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4  Thank Ltspdmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2005

We stayed 2 nights at the Pineapple Inn in Sept. 2005. As covered by others, the location is superb and the Inn is nicely done up and in good condition. However, an ownership change which took place in the summer of 2004 has had some impact. Whereas the prior owners had been lauded for their charm and warmth the new owners are not to be seen. And the breakfasts which had been an outstanding feature are now rather ordinary. The building remains quite attractive. The warmth, however, is gone.

  • Stayed: September 2005
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10  Thank Chimichuri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2004

We stayed four nights at the Pineapple in June 2004.
Although our room was small and on the third floor, it was spotless and comfortable. The host & hostess were gracious and attentive making dining reservations and giving suggestions on how to spend the day.
And every morning the three course breakfast was fabulous. We'd highly recommend the Pineapple Inn.

  • Stayed: June 2004
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9  Thank Lv2sail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2004

We spent 4 days at the Pineapple Inn, Sept 2003.
The room was lovely...the host was very gracious.
Breakfast was out on the patio, relaxed, food was excellent. Very much like staying with old friends.
Location was within walking distance of every thing we wanted to see and do within the historic area. We rented bikes and pedaled all over the place. We had dinner at some excellent restaurants...and an inexpensive lunch at Henry's was terrific. Also, don't miss the crantucket ice cream at the ice cream shop next to Henry's at steam boat wharf.

I would hope a plane this morning and return to Nantucket...if I could. I left a piece of my heart on that little island. It is just lovely.

10  Thank LillyfromPhilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pineapple Inn

Address: 10 Hussey St, Nantucket, MA 02554-3612
Location: United States > Massachusetts > Nantucket
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #31 of 38 B&Bs / Inns in Nantucket
Price Range: $278 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pineapple Inn 5*
Number of rooms: 12
Official Description (provided by the hotel):
A Distinctive Nantucket Inn in the heart of the Nantucket Historic District. The Pineapple Inn offers suites for all needs and tastes, and our guests also enjoy complimentary continental breakfast, our beautiful private bricked patio, and inviting common areas. We offer a range of amenities to offer you the perfect Nantucket vacation. Enjoy complimentary jitney access to our ocean resort in 'Sconset. Other amenities include air conditioning, priority seating at some of Nantucket's best restaurants, breakfast and more... Each room at the Pineapple Inn offers a distinctively Nantucket experience on a quiet street in the heart of the historic district. Learn more and view photos of each of our unique rooms, or call our helpful staff to be matched to your perfect room. ... more   less 
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