This B&B is currently owned by "The Summer House" which is on the other side of the island. From the information i gathered while I was researching B&B's on Nantucket was that this was a very nice B&B with attentative staff & good food, but since being bought out - the service level had gone down but that the rooms were still nice. My trip confirmed these reports.
Check in: about 3:30pm, we arrived.
No one there to greet us, after a few minutes we realized there was an envelope over the fireplace with our names on it.
The room: nice but a bit small - although they phrase it as being a "large room" -- maybe by island standards, but it was a bit tight. No dressers to store cloths, only a small closet with a few shelves you could share. It did have it's own bathroom -but it looked like it had been updated maybe 15 years ago and didn't really match the decor of the room and looks like it's due for another update.
The room was relatively clean, i did notice some fluffy things on the floor that never got vacuumed during our stay, and there was grime on the bathroom door from people touching it. They had toiletries labled "French Milled Soap" and "London Shampoo" etc.. which when you looked on the bottom - were made in China. The bed was a bit firm, but comfortable and they provided 5 regular pillows & 2 sham pillows, which was decent. The towels were quite large, a bit rough but absorbent, and they gave us 2 per person which was good.
The service: they advertise that they can schedule "picnics, bike rentals" etc - but there was hardly anyone ever around. we tried dialing zero to reach the innkeeper -but it just gave us a busy signal. We finally found a number to call and it went to his VM and he never called us back. we never actually met anyone that worked at the inn except for one of the women that provides the continental breakfast in the morning.
Breakfast was fruit, some small slices of bread for toasting, mini homemade muffins, cereal, dry granola & granola that i think was mixed with yogurt, coffee & a variety of juices (and for some reason on sunday there were cookies that were very hard & dry)
in the room they had a copy of a book about Nantucket, places to see, eat, and stay... there was an ad for the Pineapple Inn and it included comments from when the previous owners were running it "best pastries on the island" etc... which DO NOT apply to current ownership.
The biggest disappointment was that they advertised on the website and in the personalized "welcome letter" we received promoting the "jitney service" between the Pineapple Inn and the Summer House... the next day when we were planning to actually take advantage of this free perk, we (and all other guests) were issued a letter stating that "it has come to our attention that the jitney service is NOT an amenity of the Pineapple Inn and will no longer be in service" ... how could this have been "brought to their attention"... i can understand if they said it was discontinued.. but don't act like there was some sort of miscommunication when the Summer House owns & runs the Pineapple Inn.
The best thing about the Pineapple Inn is that it is right in the downtown area and it's on a quiet one way street. (however the funny thing is - there is NO street sign on either end) There are a few spots to lockup a bike, and the outside patio was nice, we had breakfast there both mornings.
Overall it is an acceptable place to stay, however next time I go, I will be trying somplace else.
- Official Description (provided by the hotel):
- A Distinctive Nantucket Inn in the heart of the Nantucket Historic District. The Pineapple Inn offers suites for all needs and tastes, and our guests also enjoy complimentary continental breakfast, our beautiful private bricked patio, and inviting common areas. We offer a range of amenities to offer you the perfect Nantucket vacation. Enjoy complimentary jitney access to our ocean resort in 'Sconset. Other amenities include air conditioning, priority seating at some of Nantucket's best restaurants, breakfast and more... Each room at the Pineapple Inn offers a distinctively Nantucket experience on a quiet street in the heart of the historic district. Learn more and view photos of each of our unique rooms, or call our helpful staff to be matched to your perfect room. ... more less
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